System recovery media is not delivered with my new Satellite P100

Hello world.

Two weeks ago, I bought my first laptop of Toshiba (P100-324). Before, I had many doubts about the facilities of Toshiba. Now I have to say that I am really very pleased with the quality of your product. The laptop itself is great and everything works fine.

Except a problem: in the box, it there was only one disc: the CD entitled "Express Media Player Recovery CD. When I checked the database online of the Toshiba with my s/n, she showed a Windows recovery DVD in the package list. So I did what you guys recommend to: contacted * all * the FSA in Poland. Surprisingly, the quality of the customer service was not so good. Each of them told me as if there were no real DVD in the box, it MUST be a hidden partition on my HARD drive, and if I want to buy the CD/DVD with the operating system (I have a license/sticker OEM to use: XP MCE) I pay about 20 EUR

Wow. A price of 20 EUROS for a single value of CD... 5 cents? (the media itself, not the software) In fact, when I was paying a lot of money for my laptop I expect something more in terms of customer service. But anyway, I'm just one customer, probably worth less than nothing to the FSA. So, after this long and boring, prologue here are my questions:

(1) should there be another DVD in my Inbox that contains the Windows XP MCE OEM installation?

(2) otherwise - y at - it technique uber-elite that Toshiba is using to hide the Windows recovery partition me? There are only 2 partitions on my HARD drive: one with 250 MB (which is IMHO far too small to contain all the windows + drivers) and one that fills the disk completely (~ 200 GB). Is there some magic bios that would display the partitions one another?

(3) otherwise - is it possible to "produce" somehow a windows recovery DVD? I mean, on my c: drive is CMPNENTS, I386, directories VALUEADD I somehow recognizes Windows installation CD. However, when I try to use nLite on the root of c: (or the i386 directory), it indicates that not all the installation files are present.

(4) and finally - how do I reinstall my Windows XP MCE?

I really, really need to have an option to reinstall my operating system. It would be a shame for Toshiba that I had to buy another copy of Windows XP Home edition oem (and scratch the key oem sticker).

Hello Tomasz

First of all, I am very pleased to hear that you are satisfied with your new P100. Right now I use the older Satellite M70 with ATI graphics card, but I think buying Satellite P100. Satellite P100 has long been on the market and I hope that very soon, Toshiba P100 successor. Maybe something like P200 and I think I'll wait a few months see what happens in the future.

Back to your question:
As far as I know recovery DVD should be bundled with the new and original packaged product. On your laptop, it is also preinstalled Express Media Player. It's a small application based on Linux that allows you to watch DVD movies or listen to audio CDs without booting the operating system. It is preinstalled on small partition unallocated. Express Media Player using supplied restore CD you can install it anywhere, anytime. As I said recovery DVD should be supplied with your laptop. But in this whole one thing confused me: autour Googling, I discovered that the Satellite P100-324 is available in Germany and Austria. Because of this I really don't know how you could buy this product in Poland? Have you branch new or perhaps as some showroom products.
Please give some info about it.

Maybe is my view too long but I wanted to just tell you one thing. May be pretty important thing: many users mix of Toshiba service and authorized partners. Each authorized service partner is not directly Toshiba. All these partners are independent companies that have contracts with Toshiba (and very often with other laptop manufacturers) and they repair laptops. Please note that they operate as independent businesses and create prices on its own (free market). If there is a communication problem you cannot say: bad or bad service from Toshiba. Yes, in a certain way, they represent Toshiba but if personal service is not qualified or hostile he really has nothing to do with Toshiba himself.

They are also right on self-created recovery DVD Toshiba a few notebook models are supplied without the recovery DVDs and the user must create one. But it is absolutely not the case with your P100. For most computers business notebooks have this option as Portege and Tecra.

Dear Tomasz at the end it is not easy to say what you need to do. If you have a portable German perhaps it is best to order the DVD of recovery on your tongue. He's still irritated when you have additional costs but 20 euros is not a lot of money. Fill in your new toy and enjoy your life.

Bye and good luck!

Tags: Toshiba

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