SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (Wdf010000.sys)

I wake up my Hp envy laptop and immediately, it crashed showing the above message and it says that it restarts after data collection. It says 100% full and 20 minutes later there is no change. What should I do? Laptop it hp envy m6-1310sa.
Thank you very much

Hi Hazzer9061,

Thank you for visiting the Forums HP's Support and welcome. I read your thread on your HP ENVY m6-1310sa laptop and crashing. Try perform a reset. When you perform a hard reset note remove all USB devices and remove cards memory card reader location. Disconnect all non-essential devices. If that doesn't help try to turn on the computer, on which you begin to press F11 repeatedly until the menu opens. You can do a System Restore. System restore would return the notebook in time before that happened.

Here is a link to overheatingas it may be the cause of the closure. If the laptop has dust on the fans it might be overheating graphics card. If this does not help at the end of this document it tells you to do a test equipment. The last thing you should try is tothe BIOS was updated.

I hope this helps.

Thank you.

Tags: Notebooks

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