HP Pavilion 23: computer hangs during the boot process

Computer updates been made 2 days ago and has frozen black screen. Now does not start at the top. Starts the process and then freezes. He did start once yesterday and was going well for a few hours, then got a message saying computer had a problem.

Error message:

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (atikmdag.sys)

Now back to not start upward again, hangs with the HP logo on the screen.

Hi there @ldgie25.

That the Forums are with you!  I understand that, after a few updates, your computer does not start correctly and freezes on the HP logo.   I'm happy to help you with this.

Since it was started once, but then had a blue error screen, I suggest using the computers HP - use Microsoft System Restore (Windows, 10, 8).   Follow the instructions in the section «restore your computer when Windows is unable to boot normally»  See if it will start normally after the restoration. If yes then you probably want to prevent the offending update to install again.

Please see the following for how to do this:

How to temporarily prevent an update for driver reinstallation of Windows 10 - support.microsoft.com

How to uninstall and updates to block and drivers on Windows 10 - howtogeek.com

Please let me know if it works for you and if it does not solve your problem, please mark this message as a solution. Bravo would be appreciated as well.

Tags: HP Desktops

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