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• New technologies of Image, OMG Tech Support and PC health Boost legit or scammers?

  I downloaded PC health Boost in response to a pop up and signed for $29.  The technician got remote access to my computer and made several areas requiring a rationalization suggested a best anti malware. He suggested that I could take my computer to the local Office Depot, or doing service remotely by the OMG Tech Support for $299 for a year of technical support. I signed up for remote assistance - for what he called a step 13 tune up and 1 year service tech for $299. He also suggested Stopzilla anti malware software for laptops for $50 each. I paid $405 with my credit card. He transferred me to a technician from the OMG that was supposed to take charge; I was to leave the computer open, connected and powered. I checked at 2:40; Watch box still "awaiting technician. About 07:00 msg showed work was going on, do not touch the mouse or keyboard. I tried to find a few reviews for OMG Internet and came across a question as to if OMG was a scam. The expert's response was that it was because of several reasons, she cited. I called automated national operator and request Microsoft support services, received somehow a couple of numbers in New York. (We are in the State of Washington).  I called the number that turned out be the support for new technologies of the Image. They said that OMG was a scam, Stopzilla was a bad anti-malware and to shut down my computer then OMG couldn't do any damage. I called my credit card to stop payment of OMG, (I forgot to PC Boost) and signed to the top with a new Image for 3 months of technical support and to check on my computer and cancel the job of OMG. The technician of the new Image then obtained remote access to my computer and has worked and will continue tomorrow.

  Now, I am completely lost and scared. Are all scams? They are all legitimate? My computer and information been compromised?  What should I do?

  Of the tank and into the fire. The list of scammers to which you have subscribed is more, isn't it.

  Keep a note of all companies currently take you on a tour at your expense and then make a return to the installation of the factory of Windows to ensure that, when everything is back running, all passwords are replaced by something very strong.

  Your computer is equipped with a recovery instead of disk partition...

  This is how the recovery partition is accessible to most popular brands...

  For Dell, press CTRL + F11 directly after switching on the device

  For HP, press F11 directly after switching on the device

  For LG, press F11 directly after switching on the device

  For Toshiba, press and hold "0" BEFORE and during the power upward

  For Acer, press and hold ALT + F10, as soon as you see the logo

  For Asus, press F9, as soon as you see the Asus logo.

  For Samsung, press F4 to the power upward...

  For Fujitsu, press the F8 key directly after the power

  Advent, restart your computer. Then, press F10 repeatedly until the message "Starting system recovery"

  Sony VAIO, reboot and press "F8" or "F10" repeatedly until the screen "Advanced Boot Options".

  You may need to try several times to get everything above to work. If after several attempts, you have no chance, or the machine indicates that there is no recovery partition, your only option is to contact the computer manufacturer and ask for the model recovery discs...

  After the reset, you should get all the updates from Windows Update EXCEPT for hardware devices. Then, you install a good antivirus. ONLY AFTER you have done this, if you replace the stuff of backups or install anything else.

  Likely, you will not answer to a popup in the future that requires money in Exchange for the worst computer support that you will never get...

  The guys and girls here support for FREE...

• The payment change ADOBE info Web page fails - I can't scroll down to save the changes. My subscription is expired and I am dead in the water! I can't find a support customer portal to this problem - HELP PLEASE!

  I can't scroll down to save the changes. My subscription is expired and I am dead in the water! I can't find a support customer portal to this problem - HELP PLEASE!

  catsrock

  Great salvation,

  We are sorry for the inconvenience caused to you!

  I recommend you contact customer service regarding this issue.

  Kind regards

  Rahul

• Service/Tech Support scam?

  Topic: SRX1331409285ID - your Microsoft technical support request

  1. enter a detailed description of your problem:
  go says my Microsoft account has been hacked and used in several countries. said my account had to be closed and they would send a new registration number. asked me to connect to a Web site - www.sc24w.weebly.com also Teamviewer.com. I allowed the control. I was told that I would have to pay 200 USD for the new record and having the ready credit card. at the moment I stop. the caller keeps calling me to continue the process. I don't know what to do. I am told to shut down the computer at the moment and do not restart until they call me tomorrow. Please advise.

  2. This comment has been created by the customer and added by the Service of the OAS

  Hello, thanks for your answers. My computer will not start no longer unless I get a boot password. Reads the message "this computer is configured to require a password in order to start up. Please enter the password to start below '. The person calling me [phone number 011 44 203 318 0712] said I should use the password "88" if ever needed, but I didn't go forward with this. Can you tell me what to do? Can you connect to my computer to view issues or can I talk with one of your representatives?

  3. I tried to restart my computer, and the computer screen now displays in the order:

  Blue screen "Option and Choose" - "continuous", "Use a device", "resolve", "turn off your PC.

  "When I choose to"Solve problems", the options" Reset this PC ' and ' advance options 'appear.

  I would like to speak with someone who can guide me through a procedure to check the details of the problem and fix it if necessary. I have one don't know what version of Windows I have on the computer, I think it's Windows 10 [not sure].

  Thank you.

  Hello

  Who called who?

  @@@@@@@@@@@@@@@@@@@@@@

  This information is for the unsolicited telephone calls from people claiming to be from Microsoft.

  It's a scam.

  We have all the errors and warnings in our Event Viewer, which is another ploy they use to scare you

  Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

  You are the only person who knows if you gave them remote access.

  If you gave them remote access and you do Internet banking, contact your bank, to explain, and change passwords.

  If you use your online credit card, cancel and get a new one issued to you.

  And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

  @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

  And Microsoft does not contact you unless YOU have made prior arrangements with them to do.

  There is an article in the link I'm you provide at the end of this one

  Read this Information from Microsoft:

  "Avoid scams to phone for tech support.

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Don't be fooled of unsolicited calls. Don't provide personal information.

  Here are some of the organizations that cyber criminals claim to come:

  • Helpdesk Windows

  • Windows repair center

  • Microsoft technical support

  • Microsoft technical support

  • Windows Support Group Technical Department

  • Microsoft Research and Development Team (team of Microsoft R & D)

  Report phone scams

  • Help Microsoft to stop cybercriminals in reporting of theinformation about your scam phone.

• In the United States, use the form of complaint to FTC Assistant.

• In Canada, the Canadian Centre for fight against fraud can support.

• In the United Kingdom, you can report the fraud as well as the unsolicited calls.

See you soon.

• Is it possible to connect with FACEBOOK Customer / Tech Support? I got my ID stolen FB and I can't connect with a living soul!

  Is it possible to connect with FACEBOOK Customer / Tech Support? I got my FB ID stolen and I can't connect with a living soul! I'm really tired of FACEBOOK and ZUCKERBERG, boasts getting its 1 billionth Member, meanwhile, its members have problems with scams, hackers, even FACEBOOK is now BANNING people for the addition of family and friends! This must be a scam any seriously! Im sick of him, he turned my whole as for social networks. If it wasn't for the fact that I have almost all of my family in Europe and around the world all in one place, I would certainly remove my account. The problem with that is if you delete your FACEBOOK PROFILE, you don't actually remove them. FB keeps them because they are the property of Facebook the minute climb you the post! This information is in the conditions of joining Facebook, but not on the registration page! that is wrong with this picture. THEY HAVE NO SUPPORT, NO CUSTOMER SUPPORT, IT IS Y HAS NO PHONE NUMBER YOU CAN CALL TO REPORT YOUR STOLEN ID AND NOW I HAVE TO ALL RUN IT AROUND TO TRY TO FIND A CYBER CRIME UNIT WHO WILL HELP ME! How can the other thing, I know if Mytechgurus.com is a legitimate business. As I've been hacked and my ID stolen (curiously enough all what's happened just as I was banned from Facebook to add a friend, I've not seen in 36 years.) They have deleted my friendship with her and banned me for 7 days)! Facebook. MyTechGurus.com have charged me $700.00 for 2 pc for serivce of 24/7 for 2 years. Granted they have always been there in the last 6 weeks to help with all the problems that the pirate had created. They've phoned while I had a technician remote access online help with verbal information as it was a huge problem. but I put it back now because a governing body here in Australia called SCAM WATCH who is supposed to tell you who is a scam and is not was good enough to tell me that they are there only to report a scam, they can not physically tell you if one of them is actually a scam or not! I was left to literally chasing my own tail! HE IS THERE ANYONE TO HELP ME AT ALL!

  Hello

  Sorry, we can not help except at the point you in the right direction.

  The Microsoft Community is a site of support of peer reviewed for Windows
  and some Microsoft Products and has absolutely no connection or influence
  with Facebook.

  Rob - SpiritX

• Acrobat shared review and services XI online Adobe

  I have a 60 user + CC for subscription teams and I'm trying to use the feature of shared in Acrobat XI review. I click Send for shared review and the first option in the drop-down says "automatically download and follow the comments with Adobe online services. I select this option, click Next, it asks me to connect with my Adobe ID, click Next, add an address in the To... field, click Send. Now a progress bar window appears and says "status: creating a shared folder on the Adobe online services ' and I wait, wait and wait for progress in the progress bar but there is a button to retry. Clicking on it is futile.

  Adobe online services are different from Adobe.com? This works for someone else?

  Have you updated to 11.0.07 again?  It doesn't sound like you've done it yet.  I say that it is because the opportunity to use the Acrobat.com shared review feature in the user interface has been removed in the 11.0.07 update.

• LogMeIn and guaru tech support and pareto tech

  I have trouble downloading desktop BB so I contacted via Skype, I think it's teck support Guaru which stood on a microsoft Web site. We did the logmein.com and they took control of my computer and said: I have major problems they would be in trouble for $120. I stupidly gave them my name and email when the asked before they said what it would cost. I told them it's too, and we disconnected. A did the same thing with pareto, they wanted to just make me buy their product. I'm in trouble through identity theft?

  Sorry it is Mytechguru I did part of Microsoft. NA not pay anything, but I give them my email and name. Have you ever heard of them.

  P

  There is a Thread on the problems with MyTechGurus in this same Forum.

  Read this:

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_other-security/who-are-my-tech-gurus-are-they-bone-fide-Microsoft/7efbaec5-11BC-4C4B-8D87-3fd1b7e858f7

  "We did the logmein.com and they take control of my computer.

  And you have given remote access to your computer:

  Follow these general tips if you are still worried:

  Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

  If you gave them remote access and you do Internet banking, contact your bank, to explain, and change passwords.

  If you use your online credit card, cancel and get a new one issued to you.

  And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

  @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

  If you receive phone calls:

  And Microsoft does not contact you unless YOU have made prior arrangements with them to do.

  There is an article in the link I'm you provide at the end of this one

  Read this Information from Microsoft:

  "Avoid scams to phone for tech support.

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Don't be fooled of unsolicited calls. Don't provide personal information.

  Here are some of the organizations that cyber criminals claim to come:

  • Helpdesk Windows

  • Windows repair center

  • Microsoft technical support

  • Microsoft technical support

  • Windows Support Group Technical Department

  • Microsoft Research and Development Team (team of Microsoft R & D)

  See you soon.

• Mode locking ESXi and Tech Support Mode warning

  I would like to be alerted if an ESXi host is not in the locked mode or allowed to TSM. We have more than 100 guests and sometimes, when these settings are enabled us not forget to return them. Someone did he write or know that an alert rules on this?

  Thank you

  Chris

  It is not collected in the current version (vFoglight 6.6). It can be done with customization, creating a script agent who runs a PowerCLI script for example and fill the results in a dashboard.

  I will pass this along feature request to product management to add the collection of Lockdown modes / Tech Support out of the box and also have an alert for it.

  Thanks for the suggestion!

  / Mattias

• Messaging Verizon service uses POP which only is not supported by windows 8 and outlook 10.

  Messaging Verizon service uses POP which only is not supported by windows 8 and outlook 10.  What are my options.  Do you know if verizon is working on a fix for this problem?

  Messaging Verizon service uses POP which only is not supported by windows 8 and outlook 10.  What are my options.  Do you know if verizon is working on a fix for this problem?

  Even if Verizon was working on a fix - it would be a matter of Verizon.  At Verizon, he has not broken - just, they do not offer the service.
   
  Your options are to use a different email client, webmail, or get an e-mail service provider that does not have the same limitiation.  There's a reason many people have Google and Hotmail/Outlook.com e-mail accounts.  A good thing about to get something like one of these: If you change internet service providers - just email continues to work.

• Support the contact - person I'm trying to communicate with a person that I paid for my subscription to the CC and it is to show that I have not bought the product.  The page to contact technical support is a labyrinth and continues to loop back to the sa

  I am trying to contact a person that I paid for my subscription to the CC and it is to show that I have not bought the product.  The page contact technical support is a labyrinth and continues to loop back to the same place without giving me any contact information! Help, please!

  Move the debate towards Adobe Creative cloud

  We have checked your account details, we see active participation of Photography Photoshop program.  Please make sure that you are connected with correct Adobe Id to Adobe.com to get it. You can check:Adobe Store | Order FAQ and your online payment

  To install Creative Cloud app - https://helpx.adobe.com/creative-cloud/help/install-apps.html, you can also Learn how to enable or disable Adobe applications from here.

  Kindly let us know in case you have further questions on your membership.

  I hope this helps.

• I can't open a pdf from last week. I have a Samsung s6 edge with t-mobile. I spent an hour and a half with t-mobile tech support and they told me to email you because they don't know what else to do. [Android]

  I can't open a pdf from last week. I have a Samsung s6 edge with t-mobile. I spent an hour and a half with t-mobile tech support and they told me to email you because they don't know what else to do.

  Hi Edwin,.

  May I know what is happening when you try to open a PDF file with Adobe Acrobat app on your device Galaxy.

  Try this:

  Go to settings > Applications > Adobe Acrobat

  Under the terms of the App Info, click on clear Cache

  Then try to open a PDF file

  Still, if this does not work

  Uninstall the application

  Then download and install directly from APK files.

  Adobe - Adobe Acrobat Reader DC Distribution

  I would like to know if it works for you.

  Thank you

  Abhishek

• Have Photoshop 7.0.1 - recently left economy as or save pictures after the changes. Just hangs until I have kill the process with the Task Manager. Have uninstalled and reinstalled. Any suggestions? I don't want to upgrade to CC I hate subscription servic

  Just hangs until I have kill the process with the Task Manager. Have uninstalled and reinstalled. Any suggestions? I don't want to upgrade to CC because I hate subscription services and I often internet connection services interuppted.

  What operating system do you use?

  Reset the photoshop preferences could cure the problem.

  Press and hold down the Shift + Ctrl + Alt keys right after the beginning of the launch of photoshop 7

  (Shift-command-Option on mac)

  Keep possession of the keys down until you get a dialog box asking if you want to delete the adobe photoshop settings file

  Press Yes

• I've just upgraded to PSE 12 and first E 12 and tried to installed several times.  Pop up says "Configuration Error"; contact Adobe Tech Support (?); and "mention the error code 1"!  Help please!

  I've just upgraded to PSE 12 and first E 12 and tried to installed several times.  Pop up says "Configuration Error"; contact Adobe Tech Support (?); and "mention the error code 1"!  Help please!

  Installation seems to work fine until, and including 'Technologies share '...

  I have cleaned all the disk *.tmp files, deleted all the shortcuts and various Adobe programs and he then successfully installed.

  Now, if I can get the updates to work.  There is always a challenge with the Adobe software.

• IS IT Live Limited Tech support Microsoft partner?

  A person of this company had access to the computer of my mother, claiming that they were a Microsoft partner to help him. I want to know if they are legit. I think it was a scam and I concerned what information they may have captured from his computer.

  Hello

  Could not find anything to their topic. If they called him is certainly a SCAM even though
  It could be the scam is still that she found through other means. They have a phone
  number, so you can contact them? But even if there is a number which has not
  assure that it is a legitimate business.

  If it is a SCAM:

  Report a scam to technical support
  https://support.Microsoft.com/getsupport/?oaspworkflow=start_1.0.0.0&wfname=scamsurvey&CCSID=635596204228150092&WA=wsignin1.0

  Avoid scams to phone for tech support
  https://www.Microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

  Scams by e-mail or web: how to protect yourself - understands what to do if you
  think you've been scammed.
  http://www.Microsoft.com/en-us/security/online-privacy/phishing-scams.aspx

  How to recognize phishing e-mails, phone calls or links
  http://www.Microsoft.com/en-us/security/online-privacy/phishing-symptoms.aspx

  Its a total scam. Uninstall their software and then perform a restore of the system back
  before you install. Change all your passwords sensitive on all sites-
  electronic mail, Bank, credit cards and others. (Do not do this on the compromise
  computer and it would be better to do it on the phone or in person.)

  You can even restore your system to factory fresh to be sure
  their software is not breach your security. (Ways to re - install Windows
  Clean - remove everything on the disk, so back up all data before hand.)

  ================================================
  ================================================

  In the United States, you can contact the local police to the FBI, Attorney general,
  and consumer watch groups. Arm yourself with knowledge.

  The Internet Crime Complaint Center (IC3) is a partnership between the
  Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
  (NW3C), funded in part by the Bureau of Justice Assistance (BJA).
  http://www.ic3.gov/complaint/default.aspx

  No, Microsoft wouldn't you not solicited. Neither could they be it y
  Errors on your computer. So those are the frauds or scams to get your
  money or worse to steal your identity.

  Do not fall for the fake phone Tech Support
  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  Avoid scams that use the Microsoft name fraudulently: Microsoft has no
  for you unsolicited telephone calls help fix your computer
  https://www.Microsoft.com/en-us/safety/online-privacy/msName.aspx

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Phone scams
  http://www.consumer.ftc.gov/articles/0076-phone-scams

  Limit unwanted calls & Emails
  http://www.consumer.ftc.gov/topics/limiting-unwanted-calls-emails

  National do not call registry for
  https://www.DoNotCall.gov/

  ===============================================
  ===============================================

  Follow these steps carefully:
  

  If you need search malware here's my recommendations - this will be
  allow you to perform a thorough check and removal without finishing with a load
  spyware programs running resident who can cause many issues such as the
  Malware and may be more difficult to detect the cause.

  No one program cannot be used to detect and remove any malware. Added
  which is often easy to detect malware is often accompanied by a much harder to
  detect and remove the payload. So much better to be now too thorough than for
  pay the price much later. Check with them to an extreme exaggeration and
  Then, run the cleaning only when you are sure that the system is clean.

  It can be made several times in Mode safe - F8 tap that you start however
  You must also run the in the Windows when you can.

  TDSSKiller.exe. - Download the desktop - so go ahead and do a right-click on
  It - RUN AS ADMIN it will show infections in the report after you run - if
  It will not execute rename tdsskiller.exe to tdsskiller.com. Be it
  He finds something or not does not mean that you should not check with another
  methods below.
  http://support.Kaspersky.com/viruses/solutions?QID=208280684

  Download malwarebytes and scan with it, run MRT and use the Scanners.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/products/malwarebytes_free

  SuperAntiSpyware Portable Scanner - free
  http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

  AdwCleaner
  http://www.bleepingcomputer.com/download/adwcleaner/
  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if
  necessary you can download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer
  against malware (viruses, Trojans, rootkits, etc.), which has infected your computer
  Despite all the security measures that you have taken (such as anti-virus software,
  PARE - lights, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  Microsoft safety scanner
  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  -----------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  ----------------------------------

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  I hope this helps.
  --------------------------------------------------------------------------------------------
  Rob Brown - Microsoft MVP<- profile="" -="" windows="" and="" devices="" for="" it :="" bicycle="" -="" mark="" twain="" said="" it="">

• G Tech support on trojan Virus call

  I got a call from a company called G Tech support claiming I have some virus Trojan affecting computers on the West Coast. He took me in mt computer an mre have shown a screen that showed a few errors. They want $115 to correct this breach of security. I tink it's a scam, but my computer has had problems lately. Can you tell me if this is a scam or not? Their site says key partner for Microsoft.

  Hello

  Web sites can be rigged, it's a scam.

  ----------

  In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
  computer. So that's the fraud or scams to get your money or worse to steal your identity.

  Do not fall for the fake phone Tech Support
  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  ===========================================================
  ===========================================================

  Follow these steps carefully:

  If you need search malware here's my recommendations - they will allow you to
  scrutiny and the withdrawal without ending up with a load of spyware programs running
  resident who can cause as many questions as the malware and may be more difficult to detect as the
  cause.

  No one program cannot be used to detect and remove any malware. Added that often easy
  to detect malicious software often comes with a much harder to detect and remove the payload. Then
  its best to be thorough than paying the high price later now too. Check with them to one
  extreme overkill point and then run the cleaning only when you are sure that the system is clean.

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
  It will display all the infections in the report after you run - if it will not run changed the name of
  TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
  check with the other methods below.
  http://support.Kaspersky.com/viruses/solutions?QID=208280684

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
  (If Rootkits run UnHackMe)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can
  Download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
  security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
  here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
  (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
  what you have done (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  New Vista and Windows 7 version
  http://OneCare.live.com/site/en-us/Center/whatsnew.htm

  Original version
  http://OneCare.live.com/site/en-us/default.htm

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  After the removal of malicious programs:

  Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
  system files.

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to fix the system files of Windows 7 with the System File Checker
  http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run check disk in Windows 7
  http://www.SevenForums.com/tutorials/433-disk-check.html

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  ======================================

  If necessary AFTER THAT you are sure that the machine is clean of any malware.

  How to do a repair installation to repair Windows 7
  http://www.SevenForums.com/tutorials/3413-repair-install.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.