Technical support please - mistake made by moving the large number of files and folders to archive HD, lost of metadata and develop settings, how to correct the error.

Hoping to hear support or senior tech posters that I made a huge mistake by following the instructions of a person who thought they knew of Lightroom, but didn't.

Mac Pro, OS 10.10.3. 5.7 Lightroom

Question:

Moving about 750Go of files and the associated image files from my drive to Studio work TB 3 to a new 2 TB drive Archive. The first set of records, I moved to in Lightroom, that went well but has been very slow to do that I could move only 12 files at one time or the locked system. After looking online I've been advised to copy all folders that I wanted to go in the Finder, simply drag / drop files from one drive to the other and then synchronize from Lightroom. Files moved OK, but as I guess I should have generated. The XMP files in the moved files no longer have metadata or the development parameters.

I did not do any work Lightroom since that, so I have the old catalog in Time Machine (hopefully!-j' heard that there may be problem with Lightroom and Time Machine catalog). I also have copies of backup of the work unit until I moved the files.

I have 2 large jobs, I need to change as soon as POSSIBLE, so need to quickly solve this problem or the LR catalog is going to change and I will not be able to go back.

Ideally, I'd like to talk to Technical Support in order to go through the steps and explain what I did and make sure I don't lose any data. Is there a number to call? The phone tree says no support for LR phone now...

Good to hear! In the future if you want to move your image to another drive files proceed as I pointed out here: Adobe Lightroom - find folders and files moved or missing

It greatly reduces the possibility of this kind of problem happens, and when it you will know because the number of folder, number of files, or size on the disk will not match. Try again until they do not match before reconnecting them with the LR catalog. Computers are dumb... then work smarter.

Tags: Photoshop Lightroom

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