Temporary black screen when I Plug and unplug the charger

The model is a hp pavilion dm4-2015dx. This problem started when HP Support Assistant suggested that update my Intel HD Graphics driver and I did. He was about to finish, the screen went all black, but the computer running. I thought that this was part of the process and has been waiting for an hour. The screen was still black so I forced to close. Now when I plug in the charger, the screen goes black for a few seconds, the same happens when I unplug it. My computer history also said he didn't have the graphics update. Can someone give me a link to the appropriate graphic drive? What is the problem?

-Jon

Hi Jon,

http://goo.GL/FOzxD

This link will take you to all the downloads for your laptop (assuming you have Windows 7 64-bit). Try to download and install the driver manually.

And regarding the reason to the failure of the Support Assistant-, maybe it's because it's an older version. http://goo.GL/6Z7UH This build was released on September 9, 2012.

Please let me know if that takes care of your problem.

Tags: HP Desktops

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