Temporary internet connection interruption and error msg

I am trying to download some PDF forms from a Web site, and whenever I click on the appropriate button to open the form page, the current page

Gets closed their doors and the internet connection gets temporarily broken causing me to have to re - open up a new window.

I have this experience also with trying to access government sites as well, but only occasionally, not all the time.

My question is this:

Do I have to download some sort of update to the software to allow me to download the necessary forms.

And if so, which? and can you please provide me the link?

Thank you.

Hello
Please follow the instructions below:

When you install Acrobat or Adobe Reader on a system that includes a browser, you automatically configure the browser to open PDF files in the browser window. Acrobat and Adobe Reader install the ActiveX plugin files allow you to use Internet Explorer or AOL to open PDF files. If an application is installed, but do not open the PDF files in the browser window, then work through the following steps to configure the browser:

Acrobat may not work correctly if the system does not meet the following requirements:

  • Intel Pentium III processor or equivalent
  • Microsoft Windows 2000 with Service Pack 4, Windows XP Professional, home edition or Edition Tablet PC with Service Pack 2
  • Microsoft Internet Explorer 6.0
  • 256 MB RAM (512 MB recommended)
  • 860 MB of available disk space; cache for optional installation files (recommended) requires 460 MB of additional free disk space.
  • screen resolution 1 024 x 768

To open PDF files in a browser window, the ActiveX folder should contain the following files: AcroPDF.dll, AcroIEHelper.dll and pdfshell.dll.

ActiveX controls must be in: program files Files\Adobe\Acrobat\ActiveX

If one of these files is missing, then repair Acrobat or Adobe Reader by choosing Help > repair Acrobat Installation or reinstall the application.

Make sure that you use a version of your web browser, Acrobat and Adobe Reader supports, such as Internet Explorer 6. Supported for Adobe Acrobat 8, Adobe Reader 8 browsers are Internet Explorer 6.0, 6.0 SP1, Internet Explorer 7.0, Firefox 1.5 or later, Mozilla 1.7 and AOL 9.

To make sure that the Windows registry provides the information that your web browser should display PDF files, restart Windows. If the Windows registry is not updated after the installation of Acrobat, then the web browser can not find the references it needs to access the PDF files on the web.

If you have an older version of Acrobat or Adobe Reader is installed on the system, and then use the Add / Remove programs in Windows to remove it.

If you use Acrobat, and then repair or replace the damaged or missing files by using the repair feature the Installation of Acrobat or the dialog box add or remove programs.

To repair Acrobat:

  1. Choose Start > Control Panel.
  2. Double-click Add or remove programs.
  3. Select Acrobat and then click on edit.
  4. Follow the on-screen instructions to repair the Acrobat.

7 reinstall Acrobat or Adobe Reader.

To ensure that the correct information of the plug-in is added to the Windows registry, reinstall Acrobat or Adobe Reader.

If you want the browser to open PDFs in a separate Acrobat window, then configure the browser to use Acrobat or Adobe Reader as a helper application. Then, when you select a PDF file in Internet Explorer or AOL, the browser opens the PDF file in an Acrobat window instead of the browser window.

To configure the browser to use Acrobat or Adobe Reader to open PDF files:

  1. Close your web browser.
  2. Start Acrobat or Adobe Reader.
  3. Choose Edition > Preferences.
  4. Select Internet from the list on the left.
  5. Deselect Display PDF in browser, and then click OK.
  6. Restart Internet Explorer or AOL.

Note: The next time you select a link to a file PDF, the browser may ask you to open or save the file. If you choose to open the file, then the browser opens the file in the support application that you specified. If you choose to save the file, the browser downloads the file to the hard drive.

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