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• Virus scan Avira would stop working and freeze the computer whenever an analysis was carried out. Tried to uninstall and reinstall, but still had the same problem. Impossible to uninstall now due CCPLG. XML error.

  Hello, I have been using Avira anti-virus on my computer for the past two years with no problems.  I run a scan on my computer every day and noticed problems with it a few days ago.  The analysis would be about 21% when he would stop scanning and freeze my computer.  The RAM would be also be maxed out at 100%, and I need to restart the computer manually.  When I ran the scan in safe mode, it worked fine, but then continued to not work when the computer is not in safe mode.  I would also get a security alert Windows telling me that Windows did not antivirus software on this computer.  I tried to do a system restore which goes back to the day before the problem started to happen with the scan, but I still have the same problem.  I tried to uninstall the program again, but I get the message: Setup could not determine feature control file, or was not able to read it properly the. I also received a message about CCPLG. XML. I don't know what to do at this point or what was wrong in the first place with my antivurus software, but I feel that I continue to do worse with everything I want to do about it.  If you can offer any help with this problem, it would be much appreciated.  I have to go to work now, so I'll check tomorrow and hope that someone decided to go back to me.  Thank you.

  There are similar problems listed in the Forums of Avira.

  Have a read of the info in them; who can help you:

  http://Forum.Avira.com/WBB/index.php?page=thread&ThreadId=77368

  http://Forum.Avira.de/WBB/index.php?page=thread&PostID=729964

  Both above the Avira Forum entries have the same problem, CCPLG. XML, like you with solutions provided.

  http://www.Avira.com/en/support/kbdetails.php?ID=135

  Avira has also a manual uninstall. read the link above.
  Try this: uninstall/reinstall Avira as it

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  If the above does not work:http://www.avira.com/en/support/

  Contact the Avira Support on this problem with their anti-virus software.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  Also, try asking the security of Vista and the Privacy Forum.

  They know a little about the Avira software there.

  http://social.answers.Microsoft.com/forums/en-us/vistasecurity/threads

  See you soon.

  Mick Murphy - Microsoft partner

• Lights up turn of the computer - monitor remains blank

  • About 5 days ago, I was using my computer as usual. I have a game, was talking to some people and play music, everything works fine. Out of nowhere, my screen locked up, I thought he was just a typical gel, so I waited a minute or two while trying things like the Ctrl alt del and alt + tab, none of these things, do nothing at all. To speed up the process, I turned off the computer manually and turned it back. After back on the screen remains empty. When the device is turned on and that everything is working normally, the light on the power button on the monitor to blue. When the computer is not turned on but the monitor is, or when the computer is in "standby", the power button goes orange. After turning on the actual computer monitor screen remained pure black, and that the switch remained orange. The computer itself seems to turn on normally, the green light in the back turns on and remains solid, the two fans inside the Tower lights up and there is the noise of typical general snoring from the computer. Since then, I tried to unplug drain all the power and turn it back on, I reinstalled the RAM, I checked the card plugged into the VGA port has been completely connected (it was a problem in the past after sending in my computer when the VGA port had been fried. The symptoms at the time were essentially the same ones they are now corrected again when an operator HP had me check if this card was plugegd, it was not completely, I pushed it and it worked fine.) Anyway, this time I tried this card verification. I pushed a little more to check if that was the problem, it doesn't change anything. I tried another monitor (with a different cable), that doesn't change anything. My warranty on the computer turns off, so my only way to contact HP for help is with the online chat, and this conversation has done me any good. They had me try all the things I had already tried and then just told to take it into a store.
  • The computer in question is a HP Pavilion Media Center TV m8020n PC
    http://h10010.www1.HP.com/wwpc/ca/en/Ho/WF06b/12132708-12133156-12133158-12133158-12133158-79681383-80144481.html
  • The operating system is windows vista Home premium
  • I don't have something new installed recently, the only thing I can think anywhere near it at all in the last few weeks would try to load a camera to plug into a USB port on the front and put the memory card from the respective device in one of the memory of the computer on the front card readers.

  No, the second port works do not means that the embedded video is disabled. Here's a video explaining how to remove the video card. It has a tab, that you must move to release the card. Scroll down and you will see the different models.

  http://support.HP.com/us-en/document/c01177594

  It could still be the video card. Try to remove the card completely and the embedded video. Since your unable to see the screen, you can not enter the bios to see if the edge can be activated but sometimes when the card is to remove the edge can activate itself. If no luck, try another video card.

• Computer screen remains empty when the computer is started.

  I recently moved my computer in a another part of the House and when I got back everything was working properly.  I was in the middle of the removal of unused on my computer programs when I had a program not responding do not message.  All the icons have disappeared off the screen and the taskbar, but I could still see the background.  I shut down the computer manually becase Ctrl + alt + delete didn't work.  Now, when I turn the computer on the gateway screen comes up and the green bar when windows is preparing to start, but it loads a blank screen. The only visible thing on it is the mouse pointer.  I tried to use the windows vista operating cd but it wont run it.  Any ideas?

  No you can hear it running.  I would say that it was computer games that I uninstall and the wireless card that I used on it, now it is connected directly to the wireless router. Also, I forgot to mention in the post above that I had the computer on it two weeks and when I had it up and running in the other room windows defender came on wanting scanner, so I let it scan and then the antivirus software did a scan of the computer.  They both finished without any problems.  My antivirus (McAfee) software installed updates at the time wherever it froze.

  go to safe mode (press f8 when you turn on your pc) then preform scan using

  Malwarebyte s

  and get avast download or try the mcafee update after scaning above programs using

  then in safe mode go to msconfig by typing it in the search box of windows and enter presing. then prepare your computer to clean boot by disabling all startup items and non-windows services. then restart?

  See if it solves your problem?

• After the normal closure of windows XP the computer displeys message: now is the computer (requires manual deactivation)

  After normal closing of Windows XP, the computer displeys message: now is to turn off the computer. It requires manual deactivation. Beginning is normal.
  VD

  http://support.Microsoft.com/kb/810903

• Suddenly I can put is no longer the computer in standby mode manually or automatically.

  Original title: Control Panel - Power Option

  Suddenly I can put is no longer the computer in standby mode manually or automatically.  I can only turn off or restart.

  Hello

  1. do you mean to say that the Standby button is greyed out?

  2 How long have you been faced with this problem?

  3. don't you make changes on the computer before this problem?

  Check the question in the clean boot State and send the same return. Also, contact the manufacturing of computer for BIOS update.

• Windows Wireless Network must be started manually after you start the computer to the top.

  Have been able to automatically connect to my home wireless network for 3 years.
  All of a sudden the wireless connection fails to start. Right clicking and selecting 'Diagnose and fix' update option 'start Wireless Network '. By clicking on this solves the problem until the computer is restarted.
  So, how can I make it permanent as it used to be? (Note: bluetooth and WiFi lights are light up front and aftering diagnosis)
  Of course some service, etc. has changed, but I can't understand which should be set to 'automatic' or missing etc service/process.

  Notes:
  I put everything as advised by the site of Black Viper for Vista Ultimate SP1 standard (sevices.msc).
  Startup is normal (msconfig)
  Network and sharing Center is attributed to all (except password protected sharing)

  System: Dell XPS M2010 (no hardware changes - all original)
  OS: Vista Ultimate with XP1 update (not install them, re-installed original)

  Any advice greatly appreciated.

  Wayne

  Hi James

  Tried SFC/scannow - no problem found.

  I tried services.msc - noticed WLAN on manual, set to auto, rebooted, the problem seems to be solved.

  The big question is how does 'manual' - no account required to this idea is the only way that it connects to the home network and Internet.

  So just to let it auto update do its thing and reload the Windows updates that may have been cancelled.

  Grateful for your assistance.

  Concerning
  Wayne

• When using my computer, all applications and the windows are closed at the same time, got disconnected and the computer turns off as if someone stops manually.

  Original title: it's a virus that's causing this?

  It happened a few times now. While I use my computer, all applications and the windows are closed at the same time, I am disconnected and the computer is off, as if someone manually stops the computer. I turn on the computer and log in and everything seems to be okay. No data deleted, not that I could find and detect anyway. One day when I turned on the computer, it run chkdsk before doing the usual startup. I use the computer for 2 years and this is the first time, she never did a chkdsk on its own. I used Microsoft Essentials and no viruses were found.

  Should I worry?

  Hello

  You can read the following article and try to download the Microsoft Safety Scanner and perform a full scan on your computer and check.

  Microsoft safety scanner

  Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  Check if there are logs of events related to the issue in the event viewer which may help us to solve the problem of the:

  What are the information contained in the logs of the event (Event Viewer)?

• Several times (not all the time) when I disconnect my lap top and then plug it back, the computer crashes and I have to restart manually.

  I called Dell a few weeks ago.  They had me remove the battery, press the power button 15 X and then restart.  They did a scan of material and said that everything was going well.  I ran once again virus scan software, and there is no virus.  I deleted all temporary files.  They said that perhaps, it might be a problem of software somewhere but wanted a ridiculous just to check amount only.  Do I have other options as to how can I fix?  This is a NEW computer that I just received in August!

  Hello

  What antivirus/antispyware/security products do you have on the machine? Be one you ALREADY had on this
  machine, including those you have uninstalled (they leave leftovers behind which can cause strange problems).

  Follow these steps to remove corruption and missing/damaged file system repair or replacement.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

  sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Then, run checkdisk - schedule it to run at next boot, then apply OK your way out, then restart.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  ---------------------------------------------------------------------------------------

  How to troubleshoot a problem by performing a clean boot in Windows Vista
  http://support.Microsoft.com/kb/929135
  How to troubleshoot performance issues in Windows Vista
  http://support.Microsoft.com/kb/950685

  Optimize the performance of Microsoft Windows Vista
  http://support.Microsoft.com/kb/959062
  To see everything that is in charge of startup - wait a few minutes without doing anything - then right click on the task - bar
  The task manager - take a look at stored by - Services - process - it is a quick reference (if you have
  a small box in the lower-left - show for all users can check only).

  How to check and change Vista startup programs
  http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

  A quick check to see that load method 2 is - using MSCONFIG and then display a list of the people here.
  --------------------------------------------------------------------

  Tools that should help you:

  Process Explorer - free - find out what are the files, registry keys and other objects processes have opened, the dll
  they loaded and much more. This exceptionally effective utility will show you even owned by each process.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

  Autoruns - free - see what programs are configured to startup automatically when your system boots and you
  opening of session. Autoruns also shows you the full list of registry and file locations where applications can configure auto-
  start the settings.
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
  Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

  There are many excellent free tools from Sysinternals
  http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

  WhatsInStartUP - free - this utility displays the list of all applications that are loaded automatically when Windows
  starts. For each request, the following information is displayed: Startup Type (registry/Startup folder).
  The command - line String, product name, file Version, company name, location in the registry or the file system,
  and much more. It allows you to easily disable or remove unwanted programs that runs in your Windows startup.
  http://www.NirSoft.NET/utils/what_run_in_startup.html

  There are many excellent free tools to NirSoft
  http://www.NirSoft.NET/utils/index.html

  Window Watcher - free - do you know what is running on your computer? Maybe not. The window Watcher says it all, reporting of any window created by all running programs, if the window is visible or not.
  http://www.KarenWare.com/PowerTools/ptwinwatch.asp

  Many excellent free tools and an excellent newsletter at Karenware
  http://www.KarenWare.com/

  ===========================================

  Vista and Windows 7 the love of the updated drivers that can drastically affect the performance so I would update the main
  drivers.

  This is my generic how updates of appropriate driver:

  This utility, it is easy see which versions are loaded:

  -Free - DriverView utility displays the list of all device drivers currently loaded on your system. For
  each driver in the list, additional useful information is displayed: load address of the driver, description,.
  version, product name, company that created the driver and more.
  http://www.NirSoft.NET/utils/DriverView.html

  For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
  Control Panel - Device Manager - Display Adapter - note the brand and complete model of your
  video card - double - tab of the driver - write version information. Now click on UPdate Driver (this
  cannot do anything as MS is far behind the certification of drivers) - then do a right click - Uninstall - REBOOT
  This will refresh the driver stack.

  Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party with their
  own the software and drivers and all other main drivers that you have.

  Now go to the site of the manufacturer of system (Dell, HP, Toshiba as examples) (restoration) and then of the manufacturer of the device
  (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for the BIOS, Chipset and software)
  updates on the site of the manufacturer of the system here.)

  Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after each installation.

  Always check in the Device Manager - tab drivers version you install actually shows up. This
  because some restore drivers before the most recent is installed (particularly that audio drivers) so install a
  pilot - reboot - check that it is installed and repeat if necessary.

  Repeat to the manufacturers - BTW on device at the DO NOT RUN THEIR SCANNER - manually check by model.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  If you update the drivers manually, then it's a good idea to disable the facilities of driver in the Windows updates,
  This leaves ONE of Windows updates, but it will not install the drivers who are generally older and cause
  questions. If updates offers a new driver and then hide it (right click on it) and then go look for new ones
  manually if you wish.

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  Hope these helps.

  Rob - bicycle - Mark Twain said it is good.

• Defragment the computer freezes, chkdsk has revealed no error. Manual operation of defrag.exe help as meeting the same gel administrator command prompt

  Hi all

  Bit of a strange problem with Windows 7. I can't get defrag to work on any level. Running manually using a system Accessories/tools works for about 20 minutes before the computer hangs completely and requires that the start/stop button to press. I have run chkdsk and supposedly there are no errors on the hard drive.

  I tried running as admin - c:/c defrag.exe command-line prompt and several variations of it, but all have problems about 20 minutes in the defragmentation. Also tried in safe mode.

  The strange thing is that the computer does not display instabilities during normal operation. My tuneup software has identified that the hard drive is very fragmented. I do not think that the third-party software it will solve as Tuneup has a command defragment and which freezes some 20 minutes after the start.

  Any recommendations?

  What tune up software?

  Its likely that dubious Tune Up software is the cause of system problems

• printer is offline? prints and scans manually but do not print on the computer. I am 69 years old and struggle when things go wrong

  I can't print from my computer, it says it is disconnected, but it works manually if I want to print or copy something?

  Hello

  1. What is the brand and model of the printer?

  2. have there been recent changes to the computer before the show?

  I suggest you to try the steps from the link and check if this may help.

  Method 1: Try to follow the steps below.

  a. open the start menu, click Control Panel, and click on the "printers and faxes". This will open a window with a list of the printers currently installed on your computer.
  b. double-click the icon of the printer that you want to change online. It will open a pop-up window describing all current print jobs.
  c. go to "Printer" in the menu bar of the pop-up window and uncheck "Use printer offline." This action will change the printer from offline to online mode.

  Method 2: Try to run the fix it from the link below.

  http://support.Microsoft.com/kb/2027593

  Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base.
  How to back up and restore the registry in Windows

  Hope this information is useful.

• Updated FF, stuck computer had to turn off the computer and now will not start.

  Toshiba Satellite PC running Windows 7.

  Received message there was an update for Firefox. Manually, clicked on it. After restarting the computer (as shown), I clicked on the Firefox shortcut icon and the Office froze. CTRL/Alt/Delete didn't work - nothing worked so forced the laptop turns off, press and hold the power button until it did.
  WAITED a few minutes and then turned the monitor never came to top - just stayed black. After a second attempt, that the computer turns on, the keyboard lights up but screen stays black. NO.
  problems before trying to update to Firefox.

  I write this on my Mac, as there's no way to use the PC with a black screen.

  Have you checked that the monitor is connected correctly and that all cables are connected entirely?

• I tried several times to set up an email account with Thunderbird, but the next time I start the computer and start Thunderbird, no account is displayed.

  I bought a new desktop PC with Win 8.1 and installed Firefox and Thunderbird.
  Then, I tried to set up the e-mail account manually (in IMAP) following the instructions here: https://support-en.upc-cablecom.ch/app/answers/detail/a_id/22 , but can't set the mail server outgoing smtp correctly (I could receive mail but not send them). Subsequently, I deleted this account. Then, I started the automatic mail with UPC Cablecom under the http://www.upc-cablecom.ch/content/dam/www-upc-cablecom-ch/Support/executables/upc-cablecom-email-assistant.exe link tool and he did successfully set up the account, however, because a POP3 server account. As I was not happy with it, I deleted the server of incoming POP3 mail (and lost the e-mails received, of course...) and retried a manual installation. In doing so, I got an e-mail account IMAP incoming more two outgoing SMTP server (comparing them, I also understand the configuration error that I had done the first time). I then deleted the manual as SMTP server the automatically the installation server worked correctly.
  In this context, accepting them and sending E-mail worked OK. However, the next time I started the computer, the e-mail account disappeared and Thunderbird was asked to set up a new account again. I have successfully set up manually once more, but the same problem resurfaced at the next startup, the e-mail account was gone...!

  Thank you in advance for your help!
  Maxonce

  Verify which profile is used.

  AppMenu button - help - troubleshooting - profile directory - Open Directory information

  Your profile folder should open in Windows Explorer. What is the location of the profile?

  Restart your computer and repeat the steps above. The profile folder has changed?

• 10 Firefox back to the default theme on the computer restarts

  Tried to do a little research by keywords. Problems finding anything relevant.

  I just upgraded to firefox 10 and now (never had this problem before) I have to manually change the default theme every time I restart the computer. It's a theme I downloaded a previous version. I guess if it was incompatible here theme would not work.

  Wondering if there is a way to remove the default value and substitutes (current) instead?

  Hi majorityspoon,

  It could be a problem with the pref.js file. It may be impossible to save your preferences. You should read the article How to fix preferences that will not save.

  Hope this helps!

• EPrinter HP Envy 4500 Scan of the computer (HP Pavilion 14 Chromebook) / E-Mail?

  I just bought three HP Pavilion 14 Chromebook & HP Envy 4500 ePrinters for members of the family that I am trying to set up.  (I'm new to cloud computing).  Can I scan documents to PDF at the computer (Chromebook) / E-mail of the printer?  If so, how?  When documents arrive on the computer?  If the scan to e-mail is possible on the devices above, can I store several addresses e-mail ePrint in the printer choose?  Thank you!

  Hi eKeith,

  Thanks for shouting it and fast response.    No problem on other issues, it is we are here for.

  1. You will need to manually launch the built-in Web server.  What I've done in the past, it's just mark the ip address of the printer is to click instead of having to manually enter the IP every time. It works best if you set a manual ip address of the printer.  I've included a screenshot.
     1. Click on the "Network" tab in the SAP
     2. Click on 'Network' in the left side menu
     3. Click on 'network address (IP)' in the left side menu
     4. Click 'propose a manual IP address.
     5. Click on "Manual DNS server"
     6. For the server DNS preferred manual please enter 8.8.8.8
     7. For the auxiliary DNS Server Manual please enter 8.8.4.4
        
        
  2. There is no way to web analytics by default in pdf format.
  3. The default value corresponds to your "Downloads" folder, but you can switch to "Google Drive".
  4. If you click on the built-in web server Web Services tab, there is an option in the side menu on the left for updates. I've included a screenshot of where to find him.