The computer stops working when it is in standby mode or after disconnecting Internet

Original title: mobile broadband services crashes start menu

After you install the software to mobile broadband, my computer began to lock up after that I logged on the Internet.  The mouse pointer moves and opens the start menu, but the computer does not respond.  I have to use the power button to turn off and restart my computer.

My computer crashes also up when I return to Windows when the computer is in stand-by mode.

I uninstalled the software high speed mobile and returned using my dial-up connection, but the problem persists. I tried the system restore, but he told me that there have been no changes to my system.  I went back to a point of 2 weeks before installing the mobile broadband software.

If I do not go on the Internet or put the computer to sleep mode, the computer works fine.

I need to reinstall Windows XP to solve the poblem?  Thank you

Hi fiveandten,

We recommend to reproduce the problem and check the event logs to find out who is causing the problem.
See How to view and manage the event logs in in Windows XP Event Viewer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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