The computer turns off accidentally during an update, the pc will not boot

Hello

I am running Windows Vista Home Premium.

Acer Aspire M5640
Intel Core 2 Duo E 7200
RAM 3 GB DDRII
500 GB Sata HARD drive

I went out to do some quick shopping and turned on my pc. When I got home, proceeded to check my email (gmail) that I had left open. Went to click on an email from a reliable source, so I don't think it's associated virus. Could not click on everything that was running, pc is frozen. I tried cntr + alt + delete to continue with a reboot, does not open. So I held the power button for just shut it down and restart. When the computer has been restarted, it goes through it's normal procedure, until it gets to a green screen of Windows Update. When the pc is turned off, there is absolutely no indication that an update is underway. Now the computer begins to restart, gets to the screen update hangs and stops at reboot, samething over and over. Talked to Staples, not covered by the warranty, problem of Microsoft. Called tech support with Acer, same thing and they wanted to charge me $129 / hr to fix over the phone. That's why I'll try and see if anyone here can help me before I go the road of Acer.

Thanks in advance for any help you can provide.

ChrisF...

You can not download a genuine copy of Vista on the Net.

If you can borrow a friends correct (no Acer, Dell), discs of recovery etc. Microsoft Vista DVD, you are 1/2 there.

All versions of Vista are found on a good microsoft Vista DVD.

This is the product key that installs the files for which version of a Vista DVD.

There are only 2 disk of Vista: a record of 32-bit and 64-bit disc.

And there is only the Service Pack 2 for Vista.

If this boot disk, that I informed you do not find your operating system, and if you can not do a repair of a Vista DVD installation, it's time to do a complete reinstall factory.

See you soon.

Mick Murphy - Microsoft partner

Tags: Windows

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    Appears not to occur if there is activity going on--as if do me some work or have itunes playing music or I'm just surfing the internet. Curiously, it seems not to happen if I close Internet Explorer and Outlook.

    I shot all automatic updates for Windows Vista (32 bit) and Microsoft Office.

    Concerning

    B Odd Andersen

    Hi B Odd Andersen,

    I want to clarify if your computer seems to be sleeping or it completely closed after being idle for a while.

    Method 1: If the computer is in power saving mode, check if you can wake the computer from this State by moving the mouse or pressing any key on the keyboard.

    Method 2: Change the power to another and check to see if the problem persists
    Change, create, or delete a power plan (scheme)

    Method 3: check the logs in event viewer for more information on auto-off down

    Open event viewer

    What are the information in event logs? (Event Viewer)

    Note: For your safety and security, it is not recommended to disable Windows Update.
    Activate the update or disable automatic

    Thanks and greetings
    Ajay K
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • How and when the computer turns off automatically?

    Listen to internet radio, Sys Pref > saving energy on the default setting, wake up and radio program cut.

    This is great... .buth how and when the computer turns off?  When I reopen it wifi comes back, I'm correct when she stops she also turns off wifi?

    Hello allan299,

    Thank you for using communities of Apple Support.

    According to your post, I see that you have any questions on how and when your computer shuts down, and how the WiFi on your Mac is affected. I know it's nice to be able to properly manage what happens when your computer stops and starts in mode 'sleep'. I'm happy to help you find the best resolution.

    You're right, when your computer stops completely it will turn the Wi - Fi. If you enable the wake for network access, Wi - Fi remains lit, and you can access shared resources on your computer, such as printers or iTunes shared playlists even when your computer is in "sleep". Definition of a calendar closing and start on your Mac can also be useful.

    Check out the following resources that will help the set options that control the energy use of your computer, sleep, and wake-up times for your Mac and the calendar from your Mac to turn on or turn off or go to sleep:

    OS X Yosemite: energy saver Preferences

    OS X Yosemite: set sleep and wake up on time for your Mac

    OS X Yosemite: A schedule for your Mac to turn on or turn off or go to sleep

    Best regards.

  • On the start with progress bar page, after that it becomes a little more than half, the computer turns off.

    MY MacBook Pro is frozen and I had to turn off get out of the frozen page and when I pressed the button to turn it on it makes the departure noise and then the progress bar lights. When it becomes a little to Midway, the screen goes black and the computer turns off.

    The progress bar that starts from the left end appears when your startup disk is too damaged to mount. The illustrious progress is the functioning of the equivalent of disk utility (ERD). He is never more than half before taking a decision.

    If your drive CAN be mounted, start-up continues normally.

    If your drive cannot be mounted, your Mac stops, because there is nothing productive that it can do.

    If your Mac is trying to start and crashes, which can produce always different results, but that doesn't seem to be the case here.

    I recommend that you start in recovery and run utility disk (ERD) until it comes clean or is hopelessly.

  • my computer turns off not and the hibernation...

    my computer turns off not and the hibernation...

    Hello

    Follow these steps to remove corruption and missing/damaged file system repair or replacement.

    Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

    Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

    sfc/scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe)
    program generates in Windows Vista cbs.log
    http://support.Microsoft.com/kb/928228

    Then run checkdisk - schedule it to run at the next startup, then apply OK your way out then
    turn it back on.

    How to run the check disk at startup in Vista
    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

    The above is kind of prerequisites and may solve the problem.

    ==========================================

    A Fixit for Hibernate

    How can I enable hibernation on my Windows Vista computer?
    http://support.Microsoft.com/default.aspx/KB/929658

    How to reactivate the lack of Hibernate Option in Windows Vista?
    http://www.askvg.com/how-to-re-enable-missing-Hibernate-option-in-Windows-Vista/

    -------------------------------------------

    More if necessary:

    Check your settings (BIOS/CMOS) - usually F2 as you start - Wake on Lan, Wake on Modem
    and so on.

    Troubleshooting Windows Vista sleep and extended
    http://www.computerperformance.co.UK/Vista/vista_hibernate.htm

    How to troubleshoot performance problems with sleep, hibernation and resume in Windows Vista
    http://support.Microsoft.com/kb/950686

    May need to reset all to default power settings and then place back as you prefer.

    How to solve a problem of Mode for Vista and find a Solution
    http://www.Vistax64.com/tutorials/63567-power-options-sleep-mode-problems.html

    How to enable and disable Hibernation - you can try to disable and re-enable the it. http://www.Vistax64.com/tutorials/165508-hibernation-enable-disable.html

    How to restore the default power in Vista (and then go back and change as you wish)
    http://www.Vistax64.com/tutorials/198047-power-plan-restore-default-settings.html

    Panel configuration-Device Manager - look at the settings for the WiFi network card power management,
    Modem and other devices. (Double click on the device and the power management tab)

    May need to reset all to default power settings and then place back as you prefer.

    I hope this helps.
    Rob - bicycle - Mark Twain said it is good.

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