The installation failed because the Windows Installer is underway
I try to install Gmail voice and video chat on my HPTouchsmart and get this error "failed to install because Windows Setup is in progress. Please wait for installers to complete, close all Windows Installer... "But I do not want to install anything else. Anyone know how to fix this? I had time to settle down before, but can't remember how I got around it (I remember it was a chore).
Tags: HP Desktops
Similar Questions
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Windows 7 activation failed because no system on the SSD before installation.
Hi, I just updated my computer and I have installed the version of win7 upgrade.
I got the error activation failed because there was no system on the SSD before installation.Instead of having to do all that again (install xp and win7 or reinstall win7 then win7) I did a registry changeHKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OOBE has changed the 1 to a 0 and restartedEntered the CD - Key and got the error[code]On a computer running Microsoft Windows non-core, run "slui.exe 0x2a 0xC004F061" to display the error text.Error: 0xC004F061[/ code]activate Windows then told me, "the product key you entered cannot be used to activate windows on this computer".Then I tried the thing about the phone call.has chosen country as the Iceland's nearest.received 2 numbers800-8236, I get the message that this number is not in use.+ 47 23 162 126 there I have the language Norwegian (or something) answering machineWhat can I do?http://Windows.Microsoft.com/en-us/Windows7/Windows-7-activation-error-0xC004F061
However, the requirements for the media upgrade is that you have an operating system already eligible such as Windows XP or Vista installed to use it. Since the Windows 7 end user license agreement.
15 UPDATES. To use upgrade software, you must first be licensed for the software that is eligible for the upgrade. After the upgrade, this agreement takes the place of the agreement for the software that you upgraded. After upgrade, you can no longer use the software that you upgraded.
So, if you are always denied, you will just have to reinstall Windows XP or Vista and let it do the verification of eligibility.
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I try to use the Microsoft Office tool that implement an MSI for 64-bit Office 2010 installation file. The tool works file and creates the msi file. I get to the tool by going to the x 64-bit folder on the office 2010 installation disc.
I install a new virtual machine from Windows 7 and tried to use the MSI file to install office 2010 and I get the error:
"The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded is may be missing or the upgrade patch may update a different version of the program"
If I just click Setup on the office 2010 dvd he moved very well on the same VM window7.
Does anyone have an idea how do to understand why the windows installer keep fails or what he wants?
If I click on the msi even on a system with office 2007 is installed, I get the same error.
Thanks for the help
jbabe
Windows Update has nothing to do with the upgrade or installation of Office 2010. Please post future questions in this forum: http://social.answers.microsoft.com/Forums/en-US/officeinstall/threads
~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
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Adobe Application Manager is corrupt and allows a reinstallation try Fail Adobe Acrobat Pro XI - try to install the new copy of the AAM fails because the AAM is missing according to dump record installation - how to fix this chicken in the egg problem?
06/04/16 16:23:29:507. [INFO] | | USS | PIM | PIM | | | 6256 | Build Version - 9.0.0.244
06/04/16 16:23:29:507. [INFO] | | USS | PIM | PIM | | | 6256 | Exploitation forest verbosity level set to 4
06/04/16 16:23:29:507. [INFO] | | USS | PIM | PIM | | | 6256 | CREATING Instance PIM...
06/04/16 16:23:29:507. [FATAL] | | USS | PIM | PIM | | | 6256 | Detected db journal file, Adobe Application Manager is in a State damaged to C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp
06/04/16 16:23:29:507. [FATAL] | | USS | PIM | PIM | | | 6256 | Adobe Application Manager is needed to solve this problem. However, it is missing or damaged.
Download a new copy of Adobe Application Manager of http://www.Adobe.com ,
or re install this product.
06/04/16 16:23:29:507. [FATAL] | | USS | The installation program. The installation program. | | 6256 | Cannot create the PIM item
06/04/16 16:23:29:507. [INFO] | | USS | The installation program. | | | 6256 | Event generated Guid is: "986b04a2-3099-49fd-9067-df69c36ff2b2."
06/04/16 16:23:29:507. [INFO] | | USS | The installation program. | | | 6256 | Event generated Guid is: "e5f02581-649c-49ec-a265-800eeb5ad426."
Does anyone have an idea what to do? I use Windows 7 as operating system
Hi Ruedigerd91465945,
Well try download and install Adobe Application manager from here: Adobe - Adobe Application Manager: For Windows: Adobe Application Manager: thank you
Before installing kindly, restart the machine and then rename the folder in C:\Program Files (x 86) OOBE \Common Files\Adobe\OOBE\PDApp as OOBE_OLD
Let us know if that helps.
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Original title: cannot install WMP11, update rollup 2
I'm still on WMP 10 for a reason, and I wanted to connect my PC with 360 videos. I downloaded the update, but he told me to go get the Update Rollup 2 or something, so I tried to install it and he told me that I needed to go get the .NET framework 1.1 and .NET framework 1.1 SP1. I went to download them and install them, but he tells me that "the upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded is may be missing or the upgrade patch may update a different version of the program".
I Googled, tried of all kinds, uninstalled SP3 and tried and nothing.
Hi xelliotx,I suggest that you follow these steps.Step 1:First of all, download and install .net Framework Cleanup Tool to remove selected versions of the .NET Framework on your computer.Step 2:Manually install the versions of Microsoft .NET Framework below:Microsoft .NET Framework Version 1.1 redistributable package
http://www.Microsoft.com/downloads/details.aspx?FamilyId=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=enMicrosoft .NET Framework 1.1 Service Pack 1
http://www.Microsoft.com/downloads/details.aspx?FamilyID=a8f5654f-088e-40b2-bbdb-a83353618b38&displaylang=enOnce this installation is complete, try to install the other required software and check.See also:Error message when you install an update for .NET Framework 1.1 or the .NET Framework 1.0: "the upgrade patch cannot be installed by the Windows Installer service.
http://support.Microsoft.com/kb/940332
Aziz Nadeem - Microsoft Support[If this post was helpful, please click the button "Vote as helpful" (green triangle). If it can help solve your problem, click on the button 'Propose as answer' or 'mark as answer '. [By proposing / marking a post as answer or useful you help others find the answer more quickly.]
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When you install Visual Studio 2005 (Standard Edition) on my Vista system, the installation fails because of this error: there is no disc in the drive. Please insert a disk into drive \device\harddisk5\dr5.
My C: drive is my main area on the HARD disk. The D: is the original Image. There are 5 locations of media FJ. the CD/DVD is E:. I have several USB ports, and a Magic Jack plugged into one of them..., printers, scanners, mouse and keyboard are also USB
Are installed:
FW MS .NET 1.1
MRS. NST FW 3.5 sp1
MS SQL Server 2005
MS SQL Server 2005 compact Edition [ENU]
MS SQL Server 2005 Native Client
MS SQL Server Setup Support Files
MS SQL Server VSS writerHere is the error log:
[06/14/11, 13: 52:00] Microsoft Visual Studio 2005 64 bit Prerequisites (x 64): [2] error code 1603 for this component means "Fatal error during installation." [06/14/11, 13: 52:00] Microsoft Visual Studio 2005 64 bit Prerequisites (x 64): [2] Setup failed on component Microsoft Visual Studio 2005 64 bit Prerequisites (x 64) [14/06/11 13: 52:01] setup.exe: ISetupComponent::Pre/Post/Install() [2] failed in ISetupManager::InstallManagerHelper() with HRESULT-2147023293. [06/14/11, 13: 52:01] setup.exe: [2] error component not specified in ISetupManager::AddToActionResultCollection() string [14/06/11 13: 52:12] VS70pgui: DepCheck [2] indicates that Microsoft Visual Studio 2005 64 bit Prerequisites (x 64) is not installed. [06/14/11, 13: 52:12] VS70pgui: component [2] Unknown status double Visual Studio 2005 Remote Debugger Light (x 64) [14/06/11 13: 52:12] VS70pgui: status unknown double component [2] Document Explorer 2005 [06/14/11, 13: 52:12] VS70pgui: DepCheck [2] indicates Microsoft Visual Studio 2005 Standard Edition - ENU was not attempted to be installed. [06/14/11, 13: 52:12] VS70pgui: component [2] Unknown status for.NET Compact Framework 1.0 SP3 [14/06/11, 13: 52:12] VS70pgui: [2] for.NET status unknown component Compact Framework 2.0 [14/06/11, 13: 52:12] VS70pgui: [2] double of unknown status component Visual J# 2.0 Redistributable Package [14/06/11, 13: 52:12] VS70pgui: [2] status unknown forSQL component Server 2005 Mobile Edition [14/06/11 [, 13: 52:12] VS70pgui: [2] double of unknown status component Microsoft Device Emulator version 1.0 [14/06/11, 13: 52:12] VS70pgui: component [2] unknown status double SQL Server 2005 Express Edition x 64 [14/06/11, 13: 52:12] VS70pgui: [2] component unknown status .NET Framework 2.0 SDK (x 64) double [14/06/11, 14: 34:40] Microsoft Visual Studio 2005 64 bit Prerequisites (x 64) : [2] error code 1603 for this component means "Fatal error during installation." [06/14/11, 14: 34:40] Microsoft Visual Studio 2005 64 bit Prerequisites (x 64): [2] Setup failed on component Microsoft Visual Studio 2005 64 bit Prerequisites (x 64) [14/06/11 14:34:42] setup.exe: ISetupComponent::Pre/Post/Install() [2] failed in ISetupManager::InstallManagerHelper() with HRESULT-2147023293. [06/14/11, 14:34:42] setup.exe: [2] error component not specified in ISetupManager::AddToActionResultCollection() string [14/06/11, 14: 34:52] VS70pgui: DepCheck [2] indicates that Microsoft Visual Studio 2005 64 bit Prerequisites (x 64) is not installed. [06/14/11, 14: 34:52] VS70pgui: component [2] Unknown status double Visual Studio 2005 Remote Debugger Light (x 64) [14/06/11, 14: 34:52] VS70pgui: status unknown double component [2] Document Explorer 2005 [06/14/11, 14: 34:52] VS70pgui: DepCheck [2] indicates Microsoft Visual Studio 2005 Standard Edition - ENU was not attempted to be installed. [06/14/11, 14: 34:52] VS70pgui: component [2] Unknown status for.NET Compact Framework 1.0 SP3 [14/06/11, 14: 34:52] VS70pgui: [2] for.NET status unknown component Compact Framework 2.0 [14/06/11, 14: 34:52] VS70pgui: [2] double of unknown status component Visual J# 2.0 Redistributable Package [14/06/11, 14: 34:52] VS70pgui: [2] status unknown forSQL component Server 2005 Mobile Edition [14/06/11 [14: 34:52] VS70pgui: [2] double of unknown status component Microsoft Device Emulator version 1.0 [14/06/11, 14: 34:52] VS70pgui: component [2] unknown status double SQL Server 2005 Express Edition x 64 [14/06/11, 14: 34:52] VS70pgui: [2] double status unknown component .NET Framework 2.0 SDK (x 64)Try to post or search the MSDN Forums
http://social.msdn.Microsoft.com/forums/en-us/vssetup/threads
http://social.msdn.Microsoft.com/forums/en-us/Vsexpressinstall/threads
There are indications that some USB devices may cause this error. Try unplugging as much as you can.
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Failed installation error Code 80070490 Windows Vista update KB976098. How to install this update or keep the windows to try to re - install?
http://support.Microsoft.com/kb/958044
You receive an error code "0 x 80070490" when you use Microsoft Update or Windows Update Web sites to install updates
Windows Update Forum:
It comes with Vista, upgrade install and activate Forum.
You will get the best help for any problem of Update/Service Pack in the Windows Update Forum; the link below:
http://social.answers.Microsoft.com/forums/en-us/vistawu/threads
When you repost here, kindly include the Error Codes, and exactly what is happening when you try to update.
In this way, you will receive the best help.
See you soon.
Mick Murphy - Microsoft partner
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Each installation of the PATCH fails after installing Windows updates
Hello
I would like to report a problem, I think it's a bug of Windows introduced by one of the Windows updates (unfortunately I could not know who of them).
Here's the test scenario:
1. install a fresh copy of Windows on a test computer
2. install all the Windows updates available (so the system is up-to-date)
3. create a sample MSI installer that installs only some dummy files (let's say Product Version 1.0.0) and host on a web server4. install the MSI from the online location using a command line like this:
msiexec /i http://server/share/package.msi
5. create a. Patch MSP (e.g. v1.0.1) which only adds a new file to v1.0.0
6 install the patch v1.0.1RESULT: the installation of the patch fails with the following error message: "the file name, directory name or volume label syntax is incorrect."
NOTES:
1. the question has replicated to Windows 7 and 8 machines updated
2. the question is not replicated on a new install of Windows without updates appliedIs anyone aware of what may cause this error? Once again the patch installation fails only on Windows computers with the latest updates installed.
THX,
Daniel
Hello Daniel,.
Thanks for posting in the Microsoft Community.
I suggest you post your question in the MSDN forums:
Check out the link:
https://social.msdn.Microsoft.com/forums/en-us/home
Hope this information is useful. Please do not hesitate to answer, in the case where you are facing in the future other problems with Windows.
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The \windows\installer folder takes a lot of space and I want to move it to another drive if possible. Ashwin
No, I don't think. Just about anything in the Windows directory cannot be moved. You will need to find another way to clear disk space. Try to compress your drive hard (if you don't know how, ask).
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Hello.
My laptop Vista SP2 does not have Windows updates due to the Windows Modules Installer (Trustedinstaller.exe) crashing:Error message:
"Signing of the problem:
Problem event name: APPCRASH
Application name: TrustedInstaller.exe
Application version: 6.0.6002.18005
Application timestamp: 49e01af1
Fault Module name: wcp.dll
Fault Module Version: 6.0.6002.18005
Timestamp of Module error: 49e0380e
Exception code: 80000003
Exception offset: 0013b 972
OS version: 6.0.6002.2.2.0.768.2
Locale ID: 2057
Additional information 1: fcbe
More information 2: 21dec0ca93c87c4af4036e2c4a4d224a
3 more information: 93a 4
"Additional information 4: 172cbe47bfd87945783d7b08d7f02897.Update history shows a number of updates that haved 'impossible' to install accordingly.
Any ideas how to solve this problem for all my PC install Windows updates pending?Thank you very much!
Hi Spoon579,
Jose is correct that we need more information. Without any information only generic suggestions that we can supply to run SFC/scannow here or CheckSUR here
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The Windows 7 Installation failed, error code: 0 x 80070017
I own a legal copy of DVD of Windows 7 64-bit. I'm trying to reinstall it on my computer, which, for the time being, has no operating system installed, but 13% of expanding windows files, I always get the following error message:
Windows cannot install required files. The file may be corrupted or missing. Make sure all files required for installation are available, and restart the installation. Error code: 0 x 80070017
What is the problem, how can I fix it? Is my Windows 7 disc damaged?
If you have downloaded Windows 7 and it burned a DVD test burn again at the slowest speed possible. It is also possible the download may have errors, you can try to download it again.
If you have several hard drives remove all except the one that you install Windows 7, and then replace it after Windows 7 is installed.
Disconnect all external devices except the keyboard and mouse before installing.
If using a video card and the computer has integrated video use and remove the video card.
Unplug the computer from the internet, if you have wireless disable.
RAM (memory) - reduce the amount of RAM. 1 GB if 32-bit installation, 2 GB for 64-bit, then replace RAM if the upgrade was successful. If you added new RAM make sure it is also compatible.
Windows 7 installation disc does not
Just a few troubleshooting steps to see if the drive is bad or if the DVD player is bad:
If you have another DVD player available try to use this drive in your computer instead.
If you have another computer available, try the disc of Windows 7 by using this computer and see if it can read the disc, or if the disc cannot be read and is bad.
In addition, if you purchased the retail version of Windows 7 try to put in the other disk of type bit of the Windows 7 disc and see if it works properly.
If you cannot start Windows 7 installation disc, your computer can boot from other bootable disks?
How to replace Microsoft software
http://support.Microsoft.com/default.aspx/KB/326246
Questions about installing Windows 7?
FAQ - Frequently Asked Questions from Installation Windows 7 & responses -
Windows Installer service could not be accessed. This can occur if you are running windows in safe mode or if windows Installer is not installed properly. Contact your support team.
Troubleshoot Windows install
2438651 how to solve problems that may occur when you install, uninstall, or upgrade a program on a Windows computer
http://support.Microsoft.com/kb/2438651
Substitute:
Unregister Windows Installer and then reregister Windows Installer. To do this, follow these steps:
1. in the menu 'Start', click on ' execute:.»
2. in the "Open" box, type "msiexec /unreg", and then press ENTER.
3. in the menu 'Start', click 'run '.
4. in the "Open" box, type "msiexec/regserver", and then press ENTER.
If this is insufficient, the I would say to install the Windows Installer Cleanup utility and run that to remove the Java remains Setup files that can cause problems with your current installation.
For more information, visit the below mentioned link:
http://support.Microsoft.com/kb/290301
------------------------
Click Start Orb, in the box, type search: Regedit.
Highlight: HKEY_lOCAL_MACHINE/SYSTEM/CurrentControlSet/services/msiserver
Verify that the SYSTEM account has full control. If it does not, add the SYSTEM account with full control.
Change the settings of the REGISTRY can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the REGISTRY settings configuration can be solved. Changes to these settings are at your own risk.
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How do I know which programs to take off the windows Installer CleanUp list?
Windows Installer Cleanup of
* original title - how do I know which programs to take off the windows Installer CleanUp list? I don't want to uninstall or remove a program that I always use currently__ *.
Description of the Windows Installer CleanUp utility
http://support.Microsoft.com/kb/290301 (MS Office only - replaced by the 'Fix It' utility)
(Note: the Windows CleanUp utility has been replaced by the "Fit It":http://support.microsoft.com/fixit/ )The Windows Installer Cleanup utility:
It was created to correct software installations that failed during the installation process and leaving a bunch of files (including a file name that ends with an extension .msi (= MicroSoft Installer .msi). For example an installation failed MS Office (note I said "failed").
See: http://office.microsoft.com/en-us/help/HA011185721033.aspxAlso if when you installed MS Office you decided at the time you had no need of Power Point and chose not to install it. You find out later you need to make a Power Point presentation, insert the Office CD and try installing PowerPoint and it causes an error.
The tool using Windows Installer Cleanup will remove damaged installation files (located in C:\Windows\Installer). You then install Office and Power Point, once more, as they are not more present in the list of programs in the Add/Remove Control Panel. But at least this time Office and Power Point will install without errors as the Windows Installer Cleanup utility did what it was designed to do.
The unfortunate side effect of the cleanup tool is when you select and delete software that works correctly you then will no longer be able to install this software because it is no longer in the Add/Remove Programs list.
Now as to why there is so many files in the C:\Windows\Installer:
You will find lots of them. MSI files belong to software such as Java, Microsoft .NET Framework software AV, Norton Ghost, file downloaded during a Windows Update session and so on. It would seem that some software will clean up after itself and deletions, this is the file that were in the folder C:\Windows\Installer. Windows Update failure will create and leave the folders and files behind every time that you try to install the update and so you could end up with a large number of files taking up disk space.It could also be a lot of files (is most needed) orphans.
If you still have the original Windows Installer Cleanup utility, and then by using the msizap (msizap g!) command removes all cached Windows Installer data files that have been orphaned.Never be afraid to ask. This forum has some of the best people in the world to help.
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all of a sudden my computer goes from fine to a "Windows failed to load because the system registry file is missing or corrupt."
and I don't have any idea how to resolve this its driving me crazy.
I downloaded the iso file for vista, the restore disc but it not start when I restart my computer. what im supposed to do or am I missing something?
You need to change the boot sequence:
At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu
Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Follow these steps to try to solve your problems of boot.
Restore point:
http://www.howtogeek.com/HOWTO/Windows-Vista/using-Windows-Vista-system-restore/
Do Safe Mode system restore, if it is impossible to do in Normal Mode.
Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.
Try a restore of the system once, to choose a Restore Point prior to your problem...
Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.
http://www.windowsvistauserguide.com/system_restore.htm
Read the above for a very good graph shows how backward more than 5 days in the System Restore Points by checking the correct box.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
If restore work not and you do not have a Vista DVD from Microsoft, do a repair disc to do a Startup Repair:
Download the ISO on the link provided and make a record of repair time it starts.
Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.
At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu.
When you have changed that, insert the Bootable disk you did in the drive and reboot.
http://www.bleepingcomputer.com/tutorials/tutorial148.html
Link above shows what the process looks like and a manual, it load the repair options.
NeoSmart containing the content of the Windows Vista DVD 'Recovery Centre', as we refer to him. It cannot be used to install or reinstall Windows Vista, and is just a Windows PE interface to recovering your PC. Technically, we could re-create this installation with downloadable media media freely from Microsoft (namely the Microsoft WAIK, several gigabyte download); but it is pretty darn decent of Microsoft to present Windows users who might not be able to create such a thing on their own.
Read all the info on the website on how to create and use:
http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/
ISO Burner:http://www.snapfiles.com/get/active-isoburner.html
It's a very good Vista startup repair disk.
You can do a system restart tool, system, etc it restore.
It is NOT a disc of resettlement.
And the 32-bit is what normally comes on a computer, unless 64-bit.
See you soon.
Mick Murphy - Microsoft partner
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I had some problems with my laptop with Windows 7, so I did a windows repair (not a clean reinstall). Now my Officejet pro L7680 works as a printer, but many features do not work, and the HP Solution Center starts. So I tried to reinstall the center of HP solutions from the original disk, but it fails because it must be in administrator mode. BUT IT IS IN ADMINISTRATOR MODE! I have rebooted, tried safe mode, close the printer/disable... stil can't install HP.
Hi foxyjoe,
What was the reason behind the windows repair?
It is possible since you reinstall from scratch you have still some problems with your operating system. Follow the steps below and let me know what happens?
First step: clear temp directory
- Type %temp% term or search programs and files of field
- Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
- Proceed to step 2 below
Second step: downloaded and extracted to your system:
1 download the drivers and full software features
2. once the download is complete, double-click the file to extract the software.
3. when the installation window opens, press the Cancel button to stop the installation
4. tap folder in the race or search programs and files of field
5. Locate and open the folder starting with 7z (example: 7zS2356)
6. right click on the folder and select copy
7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.
8 open the 7z, that you just copied on your desktop
9 open the Util folder
10 open the CCC folder
11. start the L4uninstall.exe
12. once the uninstall is complete, restart the computer
13. run disk cleanup from the tools Accessories\ system under all programs folder
14. download and install the latest version of Adobe flash player
http://www.Adobe.com/support/flashplayer/downloads.html
15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.
Let me know if you are able to successfully install the software and driver and are able to print & scan?
-
Question
I have another type of problem with Firefox
Description
Window "Ready to Install" Firefox "Software Update" appeared. The folder "C:\Program Files\Mozilla Firefox\updates\0" contained the files update.mar, update.status and update.version. Each of the 3 files have been deleted. The next time that Firefox has been started, no update occurred because update files were missing. In the Menu bar, clicking Help showed in the menu drop-down that "apply downloaded update now" was always on the list. By clicking on "Apply downloaded update now" open "Software Update" window "Ready to install update", so that Firefox still considers that the update files exist, but they do not. In the window "Software Update", by clicking on "Restart Firefox" restart of Firefox, but once again it there's no update, and remains "apply downloaded update now" on the Help menu. How can "Apply downloaded update now" be replaced by "Check for Updates" so the update files can be downloaded?
Version of Firefox
3.6.3
Operating system
Windows XP
User Agent
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; RV:1.9.2.3) Gecko/20100401 Firefox/3.6.3
Plugins installed
- npmnqmp - 989898989877
- NP-mswmp
- Adobe PDF plugin for Firefox and Netscape "9.3.2.
- Default plugin
- Foxit Reader plugin for Firefox and Netscape
- Shockwave Flash 10.0 r45
- Version 1.0.3 copyright 1996-2009 The VideoLAN Teamhttp: / /www.videolan.org/
You can manually reset the software update feature by closing Firefox and remove the file "updates" (which seems you have done) and the two files "active - update.xml" and "updates.xml" - these are in the installation (C:\Program Files\Mozilla Firefox) directory or in the profile folder (C:\Documents and Settings\nom_utilisateur\Application Data\Mozilla\Firefox\Profiles\something.default).
If it does not, see our KB article How to resolve the failure of the update of Firefox update error message - the section of 'last resort' can be useful, or or read this article from MozillaZine KB, software update.
Please let us know how the above work, and if we can be of further assistance.
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