The J6480 paper jam error message will not reset

I have a sinus J6480 2009 and it's been great!  -After printing 1 doc a transport jam has occurred.  After clearing the jam in the printer cartridge holder, I turned everything back on and a paper jam error message appeared.  I did everything - check all patterns, clean the rollers, unplugged and checked the duplexer - always error message.  Is there a way to reset this?

Can someone help me please!

Thank you!

Brian DB

Hello

Maybe a few pieces of paper is still stuck inside. Try the following two and check if any stage of work:

http://support.HP.com/us-en/document/c01314068

http://support.HP.com/us-en/document/c01312792

Tags: HP Printers

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