There was a second creative cloud subscription. The money is immediately struck with two. Why? How to stop it?

Similar Questions

• I want to cancel my creative cloud of the subscription

  I want to cancel my subscription creative cloud, but put my payment details have been cancelled.

  Can someone help me?

  Hi PatriHGO,

  I see you have a subscription to Creative cloud under the same Adobe ID as with Forums.

  There seems to be a problem with the payment.

  Please contact Adobe support for help and information:

  Contact the customer service

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

• I downloaded photoshop and decided it was more that I wanted (cloud creative) I uninstalled the program, but still have the creative cloud trying ti install program updates and I searched for creative cloud on my computer and can't find anything. How can

  I downloaded photoshop and creative cloud. Now, I uninstalled the program but continue to have start creative cloud when I turn on my computer and want to as it went. HOW CAN I GET CREATIVE CLOUD TO GO?

  Hi James,

  Please visit: How to stop the creative cloud to run at startup?

  Kind regards

  Sheena

• My creative cloud subscription ran out. I've updated my contact information. Adobe is deducted from the money, but I can't find the serial number in my account for the product so can't get all running programs. I have the small card, but there letters and

  My creative cloud subscription ran out. I've updated my contact information. Adobe is deducted from the money, but I can't find the serial number in my account for the product so can't get all running programs. I have the small card, but there are letters and numbers. Adobe doesn't let me put those in the fields of serial number. Is it possible I can get Adobe to help me because I'm paying for something that I can't use.

  Hello

  Please check the help below document:

  Quickly find your serial number

  In the case of the volume license product, please visit: site Web of Adobe License | Serial numbers | Orders | Accounts

  Kind regards

  Sheena

• Why my creative cloud subscription was interrupted?

  After two months of my creative cloud subscription ended at work. I checked my Bill Paypal and I've got money, but keep saying programs refresh the date of payment. I think there is a problem of billing information, because the programs suggest me to change my dates of address, but how do I change my address, if I live right where I wrote?

  I hope someone can help me because I'm going crazy!

  I try to update card details & check if it can be updated or not, I send you a personal message with the link payment portal.

  Please check & respond.

  Concerning

  Baudier

• How many computers can be installed creative cloud, if I have a subscription to "Creative cloud for the photographer?

  HI, how many computers can be installed creative cloud, if I have a subscription to "Creative cloud for the photographer?

  Problem: I can not use my Adobe account to install creative cloud (ch & Lr), on the second computer. Creative cloud offers me to buy Ps CC & Lr. But only if you start programm Ps asks me to enter the key, Lr is started without basic needs.

  No message that limit exceeded its use.

  MAC OS 10.10.2

  Russian languane

  I need to buy more creative cloud?

  Hi Gutnichenko,

  Please see the below help document for this problem:

  Creative Cloud applications ask for serial number

  Kind regards

  Sheena

• Can I install my creative cloud on the second computer? I would also like to use it on my macbook, imac not only?

  Can I install my creative cloud on the second computer? I would also like to use it on my macbook, imac not only?

  And how to proceed?

  Help!

  use the installation cs6 files and your cs6 serial number:

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
  • Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6.4| 6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. P

  I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. Help, please?

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I realized that I had a message to update for a while then when I checked, I found that the app CC was missing. I downloaded and installed the application, but it will not update of software. In the creative cloud Panel, the only options I get are the Hom

  I realized that I had a message to update for a while then when I checked, I found that the app CC was missing. I downloaded and installed the application, but it will not update of software. In the creative cloud Panel, the only options I get are the Home tab to check the activity and the Stock tab. The applications tab is missing. How can I get that back so I can update photoshop and lightroom?

  Please, try the steps mentioned here https://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html

  Let me know if it works!

• After the purchase of creative cloud subscription, how many devices can I put?

  After the purchase of creative cloud subscription, how many devices can I put?

  License FAQ: Can I install Creative Cloud on several computers?

• Good afternoon. I bought a creative cloud subscription (one year) with a virtual prepaid credit card. I remembered renew two days later, but Adobe does not accept the new card. I don't know what I'm doing. Help me please

  Good afternoon. I bought a creative cloud subscription (one year) with a virtual prepaid credit card. I remembered renew two days later, but Adobe does not accept the new card. I don't know what I'm doing. Help me please

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I've already paid the creative cloud subscription, but I don't know where to download the Adobe application.

  I've already paid the creative cloud subscription, but I don't know where to download the Adobe application.

  Hello

  Please refer to the help documents below to download the application Adobe CC:

  Creative cloud to desktop

  Download, install, update or uninstall applications

  Kind regards

  Sheena

• is it possible to go to the secure area in Business catalyst when you have a creative cloud subscription, or do I need a subscription of BC?

  Is it possible to go to the secure area in Business catalyst when you have a creative cloud subscription, or do I need a subscription of BC?

  Securezones on Web sites are nothing to do with your BC OR login your cloud login creation.

  A securezone on a website is to secure content and customer CRM with user name and password on this website with access and a login to access this content if they are assigned to one area.

  If you create an account of BC and you talk to develop sites using Adobe Business Catalyst, then it will be at some point to synchronize/merge prompt your creative cloud account.

• Impossible to update the payment method for my creative cloud subscription

  Recently, I got my card of bank renewed, so that the file in my account is expired. I tried to update my information payment, but whenever I did it just says "billing address is invalid" or something. I discuss with 2 representatives and tried to update with TWO DIFFERENT CREDIT CARDS, even using the secure payment method. No time succeeded. I contacted the Bank, and my cards seem to work very well.

  Does anyone else have this problem?

  Hello

  I see you have a subscription to creative cloud under the same email id that you use with the forums.

  I checked the details of billing as well, I would ask you many want to use your first initial and last name by updating the details.

  This should work for you.

  Let me know if you face any issues.

• registration for the creative cloud subscription &gt;?

  Hello, I can not change my country during registration for the creative cloud subscription

  Hello

  This link might help: change the country associated with your Adobe ID

  Kind regards

  Sheena