Tone high REB

I'm having a problem with the RECS. Customer wishes to dial the 911 not 9,911. For any other request, just dial '9 '. How is knowing that dial you "9" and no dial tone. Calls are extinguished but the customer wants a secondary dial tone after '9 '.

All ideas

Hi Mike

In systems where the external access code is 9, one Point of road of CTI to 911 or 9.911 can interfere with calendar tone secondary to users when they try to dial the external destinations.

Ensure that you have a model of translation for 911 and 9.911, if yes, the creation of the model translattion will eliminate the timing of secondary tone.

Look in the creation of models of translation for 9.911 also creating another emergency call numbers.

I hope this helps

Please remember useful frequency responses and identify useful or correct answers.

Tags: Cisco Support

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