Too old software codec

the version of the software on the codec is too old to support this touchscreen equipment.  Please contact your administrator.

I had an EX60 replaced under the RMA.  The unit of the dead will run on 7.0.2.  The replacement was delivered with 4.1.0. the touch screen displays only the above error message, and I can not configure the device somehow.

The construction of telepresence has a TMS, VCS - C, VCS-E, MCU and five units of EX60.

Any help would be greatly appreciated.

Hi wild flower

Basically, you need to upgrade your unit EX 60 newly received the latest version of the software.

now, since the touch screen is not matching with it, it is not possible to assign IP with touchscreen.

by default, EX 60 are set up to receive the IP address using the DHCP server. If you need connect this device to a PC/laptop using a crossover cable, and then configure a DHCP server on your PC/laptop. You can use the version of the DHCP32 software available online.

with server successfully set DHCP, re start unit, then DHCP provide IP to him.  access to the web interface of the unit through the IP address provided by the DHCP server and then follow the regular steps to upgrade to the latest version (maintenance > software upgrade tab).

after upgrade, touch screen will correctly pair

You also need will be key for the upgrade.

Tags: Cisco Support

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