Toshiba 40TL963 - 3D not possible

Just tried my TV to play movie in 3d and can not get any setting appears when I press the 'quick menu' option on the remote control.

Been on the phone to support Toshshiba and reset TV but still no luck.
The 3d player works fine that we tested on another TV.

I have a HDMI hi speed cable and the correct glasses FPT AG02G.
Even when the glasses are turned on, I get no results, 3d, TV keeps giving me the option of 2D.
The film is definitely 3D.

As for 3d is "greyed out" this fact I think TV think that the film is not 3D, when again he is.
Then intrigued.

Any help appreciated.
The TV works perfectly in every other sense.

Test with another movie in 3D, or content that you could play YouTube.

The TV supports definitely 3D and glasses Active Shutter 3D.

Tags: Toshiba

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