Track calls of historical reports

I had a client in the matter of the duration of a call is on hold. Is there a report that indicates the call time, hold time, talk time and end time for the individual calls?

If it is by appeal, we must look at the 'CCDR Call-by-Call detail report'.

Wei

Tags: Cisco Support

Similar Questions

Historical reports

We have IPCC Express ARC 3.5 version 2

Currently, reporting software - Cisco CRA historical reports - the game of service level target to 40 seconds. How do we go about changing to 30 seconds?

Hi Arvind,

This level of Service can be modified by the CSQ. Take a look;

Modify an existing CSQ

You can change the existing CSQs. If you make dynamic configuration changes that affect the order in which the agents receive calls CIM, the changes take effect when all officers affected by the changes have left to the ready state. If no agent is in ready state when you change the CSQ, the changes take effect immediately.

To change an existing CSQ, follow these steps.

Procedure

--------------------------------------------------------------------------------

Step 1 the CRA Administration menu bar, choose subsystems > CIM.

The DCI Configuration web page opens.

Step 2 bar of navigation on the CIM Configuration, click on the hyperlink to Contact Service queues.

Opens in the Contact area of the Service queues.

Step 3 In the Name list, click the CSQ you want to change.

The first queue for Service Contact area Configuration page opens.

Step 4 change the CSQ if necessary.

In the "Service of opportunity", enter the maximum time that a call is waiting before it is connected to an agent.

Percentage of service level, enter the objective target for percentage of contacts that meet service levels.

For example, a call center that has a level of service of 20 and a percentage of 80 percent service level has to meet 80 per cent of its calls within 20 seconds.

Step 5 click Update to apply the changes.

This doc.

http://www.Cisco.com/en/us/products/SW/custcosw/ps1846/products_administration_guide_chapter09186a008018f9a8.html#1048504

I hope this helps!

Rob

Remember messages useful rate...

IPCCX historical reports data purge

I have a site where former agents (deleted) still appear on historical reports. Is there a way to purge on the reports?

Chris

Bug Id CSCed73068 - old resources appear in Client history report

You can view the bug Id by using the tool id http://www.cisco.com/cgi-in/Support/Bugtool/home.plBug.

DDT-Release Notes:

When a resource name is changed or deleted, the old name still appears in the 'Details' tab historical statement of the customer currently is the result of a function you want for historical reports. However, it is confusing because when a resource is deleted, the deleted resource will always appear in the tab "Details". An improvement of the recommended feature would be to allow a more defined 'sort' of the

resources that appear in the history Reporting customers 'details' current tab, all the resources (new or old) are grouped in the window a list of the client. A better sorting method between ' current/active' and ' old/enactive' resources

would allow less confusion when run historical reports.

The bug preceding Sir 4.x.

Andy dignan - berbee

UCCX historical reports - Windows 10

Hello community,

Just before I start pushing 10 Windows install on workstations, historical reports UCCX supported? I can't seem to find any documentation on this yet.

Thank you

JP

No, since the HRC has been abandoned with version 9 of CCX. From web version 9 cuic function was available and since version 10, he's the only client of reports. Your biggest problem is also going to be support CAD that I doubt will build for your version of CCX, which should be 9.0 or below.

Compatibility for client OS to the latest version 9.0 is here:

http://docwiki.Cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix _... _SU3 (2)

Links to other versions:

http://docwiki.Cisco.com/wiki/Compatibility_Matrix_for_Unified_CCX

IPCC express, change the format of the historical report

IPCC express 3.5 2.

How can I change the format of the historical report such as the name of the title via crystal report that is available in the "Reporting"?

Another question is how to generate the report which is available in the directory "model of report? Need to copy the files to a specific selectable directoty in the report tool?

Thanks in advance,

All reports are Crystal reports format, so open Crystal report templates and change the title as you want. All report templates are under historic cisco reports > report templates folder.

You must add the new report in the report with .xml catalog file.

Wei

Historical report of user profile makes me last modified only value

Hi all

I installed and configured Oracle BI Publisher to view the IOM reports and I on the publication of the historic report of the user profile.

This report makes me last value only. When I changed the value of 'Mobile', the report is like this:

Filter criteria
Date range of changes of	Wednesday, April 9, 2014 01:14
Date range of changes to	Friday, April 11, 2014 01:14

The user information
ID: TEST. [email protected]	Organization: NetSec
First username: Test	Employee status: Assets
Last username: USERFORM	Employee type: EMP
Manager User ID:	Identity creation Date: Friday, October 25, 2013 09:46 Casablanca
Manager-name:
Manager last name:

The user information
#	Profile setting	Value	From the date of the	Time from	Update by
1	Connection Users.Updated	XELSYSADM

Thursday, April 10, 2014 13:15

System administrator

Mobile

0908123456

Thursday, April 10, 2014 13:15

System administrator

Date of Users.Update

2014-04-10 15:14:48 + 0200

Thursday, April 10, 2014 13:15

System administrator

Connection Users.Created

XELSYSADM

Thursday, April 10, 2014 13:15

System administrator

When I changed to another value, for example number I get the following report. (the mobile phone number information is missing)

Filter criteria
Date range of changes of	Wednesday, April 9, 2014 01:14
Date range of changes to	Friday, April 11, 2014 01:26

The user information
ID: TEST. [email protected]	Organization: NetSec
First username: Test	Employee status: Assets
Last username: USERFORM	Employee type: EMP
Manager User ID:

Identity creation Date: Friday, October 25, 2013 09:46 Casablanca

Manager-name:

Manager last name:

The user information
#	Profile setting	Value	From the date of the	Time from	Update by
1	Connection Users.Created	XELSYSADM	Thursday, April 10, 2014 13:29 Casablanca	Thursday, April 10, 2014 13:29	System administrator
2	Date of Users.Update	2014-04-10 15:28:53 + 0200	Thursday, April 10, 2014 13:29 Casablanca	Thursday, April 10, 2014 13:29	System administrator
3	Connection Users.Updated	XELSYSADM	Thursday, April 10, 2014 13:29 Casablanca	Thursday, April 10, 2014 13:29	System administrator
4	Employee number	5678	Thursday, April 10, 2014 13:29 Casablanca	Thursday, April 10, 2014 13:29	System administrator

Please, can someone tell me, how do I get all the users from a specific range of dates changes? Why I see the last change only?

FYI: I use default IOM reports of IOM 11.1.2.2. Located in my env: /opt/oracle/Middleware/Oracle_IDM1/server/reports/oim_product_BIP11gReports_11_1_2_2_0.zip

Thank you

Milan

The changes are classified according to the activity of update. If you're updating 1 field at the same time, you will have a new section for each because they get the same verification key. If you're updating 10 fields in a single click, you will get 10 updates to field in this verification key. It is a grouping of changes like that. If you just want to see all the changes, you have to modify your sql, or create a new report and not group them according to audit key.

-Kevin

How to call oracle forms report using parameterlist for parameters
Dear all,
I want to know how to call oracle forms report and parameter passing between the report and the form with the list of parameters?
can someone help me?
What research? The forum is full of examples.

How do I call the interactive report procedure?
Hello
Is possible that call the procedure in an interactive report on the APEX?
Because
in the source of the region, he asked only the sql statement so I'm confused and I don't know how to call procedure interactive report?

Published by: esra aktas on 12.May.2011 11:04

Published by: esra aktas on 12.May.2011 12:05
And your procedure returns the data? Why you don't run in an area of pl/sql?

Or better yet, a page with two 2 areas of installation

Region one is of html with your controls to display, and then select the procedure to run from a selection list. When your selection list returns and have a running process that takes this value, select the code you want on your table and he published on a page element.

second region would be a region of sql report, which uses a function returns sql to select necessary sql, using the code met at step 1...

Thank you

Tony Miller
Webster, TX

On the road of life... He has "windshield", and there are "bugs".
(splat!)
"Squeegees wanted."

If you answer this question, please mark the thread as closed and give points where won...

Java code to call bipublisher ibots reports
Hi experts,
I want to call reports bi ibots Editor (in the advanced custom Java program). Is there any Java code to do.
I tried to do the report editor Bi of dashboard and created a dashboard for it. But if I have more than 50 reports, I need to create the dashboard for al these .so reports, is there any way to call bi publisher reports directly from ibots?

Thanks :)
V.Saichand
Here you have the full Java API of BI Publisher:
http://download.Oracle.com/docs/CD/E10415_01/doc/bi.1013/e12693/TOC.htm

You can schedule your report and do what you want with it.

Call your java custom of the Ibots. Here is an example:
http://oraclebizint.WordPress.com/2008/02/01/Oracle-BI-EE-101332-calling-bi-Publisher-Java-APIs-from-ibots-storing-reports-in-file-system-using-delivers-and-bi-Publisher-Scheduler/

If you just need to schedule a report, BI Publisher, you can use the Scheduler of BI Publisher:
The configuration is here:
http://gerardnico.com/wiki/dat/BIP/configuration_bip#scheduler_configuration

Success
Nico

Request failed to build on call Excel.Print report

Software development in LV2009 that uses Report Generation Toolkit for reading/writing Excel models. Program works well in development mode. AppBuilder crashes when the *.exe build when adding NIReport.lvclassReport.vi rint

Dig down, I find an arrow broken to running on the NI_Excel.lvclassReport.vi rint, as shown here:

According to the dialog box display errors, there is a terminal unwired or bad on the call print node; However I did not any changes to this expedition VI (that I know). I tried all unused cable entries (empty strings From, To, and ImprDsNomFichier; false Booleans for preview and PrintToFile, Collate) after I fell on the error, but who had no luck either. Also tried to insert conversions to varying for each input element, just in case there was a problem in the implicit data type conversion variant.

I also tried ctrl + Maj + compilation of all of the application execution, but this does not seem to get to the non-interrupted, either.

Someone has to meet this problem before? It's weird that it would break just like that - I had actually compiled this particular executable before, using a few still report Generation Toolkit screws that I use now. The only difference from the last generation, is that I replaced a Report.SaveAs function with a Report.Save function.

Also of note: I have included all report classes in my project and build specification to compile dependencies in making libraries supported in order to minimize the number of labview files included in the distribution of executable. This is probably why a mistake with the calls Report.vi to print hangs the same AppBuilder so I do not explicitly call that VI anywhere in my code.

EDIT: both pis. I solved the problem.

But in case someone else runs into the same issue, here is what I have done:

Change the Invoke node method. Then change it back. That's all. I don't know why he would spontaneously STB like this, but it seems that the change of the method to another thing and then return to refresh his memory.

It's always something...

CSQ Call Distribution summary report customized with 5s and 20 s model for UCCX 10.6 required

Dear all,

We have UCCX with recently upgraded to 10.6 HA. After upgrade, we are not able to generate the CSQ Call Distribution report for every 5/20 sec.

We contacted TAC and found we need to have autonomous cuic but we donot have in our environment. There is demand for improvement already triggered with Cisco for this defect, Cisco still to develop fixed a bug for this version.

Ask you to provide me with this model of the said report to import into our UCCX of 10.6 to generate reports required by our care.

Had the same problem after upgrade of 8.5 to 10.5 UCCX. I was able to modify an existing report to get 5 seconds interval.

I exported the existing report. Imported in CUIC stand-alone server, query list value with interval of 5 seconds:
```
select 5 as ID,'5' as value from table(set {1})
```
Also changed the column names in the report. With 5 seconds interval, we have 4 great call distribution intervals: 0-5 sec, 0 to 10 sec, 0-15, 0-20 sec. Unfortunately, when I downloaded my report to the initial report UCCX CUIC was broken (I think because of the internal report id duplication), but the new report works very well. Check out the screenshots and my below custom report template.

FRM-41214: cannot run the report during the call to the reports

Hi all,
I work with Forms 10g on Windows 7 (local working with OC4j), I have a form with a button calling a report, it's the code for the button:
declare
Repid REPORT_OBJECT;
v_rep VARCHAR2 (100);
rep_status VARCHAR2 (20);
BEGIN
Rep: = find_report_object ('EMPS_BY_DEPTS');
SET_REPORT_OBJECT_PROPERTY (REPID, REPORT_EXECUTION_MODE, batch);
SET_REPORT_OBJECT_PROPERTY (REPID, REPORT_COMM_MODE, SYNCHRONOUS);
SET_REPORT_OBJECT_PROPERTY (REPID, REPORT_DESFORMAT, 'pdf');
SET_REPORT_OBJECT_PROPERTY (REPID, REPORT_DESTYPE, cache);
SET_REPORT_OBJECT_PROPERTY (REPID, REPORT_SERVER, 'repetat');
SET_REPORT_OBJECT_PROPERTY (REPID, REPORT_OTHER, 'paramform = no');
v_rep: = RUN_REPORT_OBJECT (repid);
rep_status: = REPORT_OBJECT_STATUS (v_rep);
While rep_status in ('MARKET', 'OPENING_REPORT', 'PENDING')
LOOP
rep_status: = report_object_status (v_rep);
END LOOP;
IF rep_status = "FINISHED" THEN
WEB. SHOW_DOCUMENT ('/ reports/rwservlet/getjobid ': substr (v_rep, InStr(v_rep,'_',-1) + 1) |'?) "|' server = repetat","_blank"); "
ON THE OTHER
message ("error when running report");
END IF;
END;

I create a report object in the browser of the object with the name ""EMPS_BY_DEPTS "with properties " filename = emps_by_depts.rdf.
I also have a server with the command server = repetat wserver report
When I press the button to call the report I get this famous 41214 FRM: cannot run the report.
I tried running the report with rwservlet: http://acer-pc:8889/reports/rwservlet?report=emps_by_depts.rdf & userid=hr/hr@orcl & desformat = pdf & destype = hide & expiry =...
and it works very well.
Any idea and thank you

I do in this case,

1 - i run report with parameterform = YES (Note: your report is not a form of parameter), so I can see explanation real error report.

2 - showjobs of report server options

We use the 11g r2, for 11g r2 reports this link http://: 9002/reports/rwservlet/showjobs? = RptSvr__asinst_1 server , so I can't see error detail.

10g should be that this option absolutely. but I don't know.

These can help you.

Best regards.

The track changes in financial reports
Hyperion Financial Reporting and/or working space offers the possibility to track changes (columns/rows added/deleted, etc.) in existing reports?

Thank you.

Terri T.
Hi Terri,

If it is 11.1.2.x, then FRlogging.log file should have little information. The Bi + usage tracking records not any act done with report FR. play with the level of logging for EN could give detailed information in the log file.

Thank you
VC

Call in the report for PDF download query does nothing
I am trying to download a PDF report based on 2 queries. Each query has a where clause clause with values taken from the page elements. I installed Publisher OBI 11.1.1.5 and used the term of Publisher 11.1.1.5 OBI plug-in to create the RTF file that I downloaded then the components Shared-> presentation of the State.

I created a new button in the region to call the report query. However, whenever I click on the button to download the PDF file, nothing happens. I looked at the debug and the button seems to be running OK, except that nothing happens.

The APEX of BOIP configuration works since I was able to have BOIP generate another report that do not use the predefined query. In other words, parts of reports including the attributes defined print "allow printing of the report = Yes" and 'layout of report = report default layout' work very well. Reports based on the query predefined and launched with a button in the region do nothing.

Environment: APEX 4.1, DB 11.2.0.2, BOIP 11.1.1.5

Any contributions to this PDF issue is greatly appreciated.

Thank you
Reid
Hello Reid,

Thanks for reporting back!

It now works with a button linked to printing the report query URL. This method was not working before because when I deleted/recreated the presentation of the report, the layout of request report report had to "use generic Report Layout. When I changed the presentation of the report query to the name of the correct report layout, button link to the print URL worked as expected.

He therefore finally brought its fruits check attributes...

Still, he doesn't when I create a button with action = 'Download printable report Query'. I tried several times, but couldn't make it work. It seems that it is a bug, but I can't say for sure.

It should work as long as you have configured the report query according to the needs and assured the session state is included.

Go ahead rather than use the with action = "Download the printable report query", I'll use a button with Action is "Redirection of URL" where the URL is the URL for the report query printing.

In this case, my guess would be the session state, because you will always she, when redirecting to the session, and the report query seems to agree.

-Udo

P.S.: If you don't mind, please check all useful or correct accordingly to ensure that other users of the forum search can identify those posts easily.
Thank you!

How to call a parameterized report forms
Hi all

I need to invoke a set of forms report. In the following code creates a paramlist, I want to transmit to the State

DECLARE

pl_id ParamList;
Repid Report_object;
v_rep varchar2 (100);
BEGIN

pl_id: = Get_Parameter_List ('tempdata');

IF this is Id_Null (pl_id) THEN

Add_Parameter(pl_id,'EMPLOYEE_CODE',TEXT_PARAMETER,:EDCD_EMP_CODE);
Add_Parameter(pl_id,'EMPLOYEE_NAME',TEXT_PARAMETER,:TO_WHOM);
Add_parameter(pl_id,'DESCHANGE_CODE',TEXT_PARAMETER,:EDCD_CODE);
Add_parameter(pl_id,'TEXT_DESCRIPTION',TEXT_Parameter,:edcd_desc);
Add_parameter(pl_id,'P_EFF_DATE',TEXT_PARAMETER,:desig_date);
End if;
REPID: = find_report_object ('emp_rep_def');
set_report_object_property (REPID, REPORT_OTHER, 'paramform = no');
v_rep: = run_report_object (rep_id);

END;

Thank you
Thierry
Rincy Binu wrote:
I use 6i worm

Why not simple 6i procedure to call the report?
```
DECLARE
  vParamList PARAMLIST;
BEGIN
  vParamList:=GET_PARAMETER_LIST('MyRep');
  IF NOT ID_NULL(vParamList) THEN
    DESTROY_PARAMETER_LIST(vParamList);
  END IF;
  vParamList:=CREATE_PARAMETER_LIST('MyRep');
  ADD_PARAMETER(vParamList, 'EMPLOYEE_CODE',TEXT_PARAMETER,:EDCD_EMP_CODE);
  ADD_PARAMETER(vParamList, 'EMPLOYEE_NAME',TEXT_PARAMETER,:TO_WHOM);
  ADD_PARAMETER(vParamList, 'DESCHANGE_CODE',TEXT_PARAMETER,:EDCD_CODE);
  ADD_PARAMETER(vParamList, 'TEXT_DESCRIPTION',TEXT_Parameter,:edcd_desc);
  ADD_PARAMETER(vParamList, 'P_EFF_DATE',TEXT_PARAMETER,:desig_date);
  ADD_PARAMETER(vParamList, 'PARAMFORM',TEXT_PARAMETER,'NO');
  RUN_PRODUCT(REPORTS,'report_path\emp_rep_def',ASYNCHRONOUS,RUNTIME,FILESYSTEM,vParamList,NULL);
END;
```
-Clément

Track calls of historical reports

Similar Questions

Maybe you are looking for