Historical reports

Similar Questions

• IPCCX historical reports data purge

  I have a site where former agents (deleted) still appear on historical reports. Is there a way to purge on the reports?

  Chris

  Bug Id CSCed73068 - old resources appear in Client history report

  You can view the bug Id by using the tool id http://www.cisco.com/cgi-in/Support/Bugtool/home.plBug.

  DDT-Release Notes:

  When a resource name is changed or deleted, the old name still appears in the 'Details' tab historical statement of the customer currently is the result of a function you want for historical reports. However, it is confusing because when a resource is deleted, the deleted resource will always appear in the tab "Details". An improvement of the recommended feature would be to allow a more defined 'sort' of the

  resources that appear in the history Reporting customers 'details' current tab, all the resources (new or old) are grouped in the window a list of the client. A better sorting method between ' current/active' and ' old/enactive' resources

  would allow less confusion when run historical reports.

  The bug preceding Sir 4.x.

  Andy dignan - berbee

• UCCX historical reports - Windows 10

  Hello community,

  Just before I start pushing 10 Windows install on workstations, historical reports UCCX supported?  I can't seem to find any documentation on this yet.

  Thank you

  JP

  No, since the HRC has been abandoned with version 9 of CCX.  From web version 9 cuic function was available and since version 10, he's the only client of reports.  Your biggest problem is also going to be support CAD that I doubt will build for your version of CCX, which should be 9.0 or below.

  Compatibility for client OS to the latest version 9.0 is here:

  http://docwiki.Cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix _... _SU3 (2)

  Links to other versions:

  http://docwiki.Cisco.com/wiki/Compatibility_Matrix_for_Unified_CCX

• IPCC express, change the format of the historical report

  IPCC express 3.5 2.

  How can I change the format of the historical report such as the name of the title via crystal report that is available in the "Reporting"?

  Another question is how to generate the report which is available in the directory "model of report? Need to copy the files to a specific selectable directoty in the report tool?

  Thanks in advance,

  All reports are Crystal reports format, so open Crystal report templates and change the title as you want. All report templates are under historic cisco reports > report templates folder.

  You must add the new report in the report with .xml catalog file.

  Wei

• Historical report of user profile makes me last modified only value

  Hi all

  I installed and configured Oracle BI Publisher to view the IOM reports and I on the publication of the historic report of the user profile.

  This report makes me last value only. When I changed the value of 'Mobile', the report is like this:

  Filter criteria
  Date range of changes of	Wednesday, April 9, 2014 01:14
  Date range of changes to	Friday, April 11, 2014 01:14

  The user information
  ID: TEST. [email protected]	Organization: NetSec
  First username: Test	Employee status: Assets
  Last username: USERFORM	Employee type: EMP
  Manager User ID:	Identity creation Date: Friday, October 25, 2013 09:46 Casablanca
  Manager-name:
  Manager last name:

  The user information
  #	Profile setting	Value	From the date of the	Time from	Update by
  1	Connection Users.Updated	XELSYSADM

  Thursday, April 10, 2014 13:15

  Thursday, April 10, 2014 13:15

  System administrator

  2

  Mobile

  0908123456

  Thursday, April 10, 2014 13:15

  Thursday, April 10, 2014 13:15

  System administrator

  3

  Date of Users.Update

  2014-04-10 15:14:48 + 0200

  Thursday, April 10, 2014 13:15

  Thursday, April 10, 2014 13:15

  System administrator

  4

  Connection Users.Created

  XELSYSADM

  Thursday, April 10, 2014 13:15

  Thursday, April 10, 2014 13:15

  System administrator

  When I changed to another value, for example number I get the following report. (the mobile phone number information is missing)

  Filter criteria
  Date range of changes of	Wednesday, April 9, 2014 01:14
  Date range of changes to	Friday, April 11, 2014 01:26

  The user information
  ID: TEST. [email protected]	Organization: NetSec
  First username: Test	Employee status: Assets
  Last username: USERFORM	Employee type: EMP
  Manager User ID:

  Identity creation Date: Friday, October 25, 2013 09:46 Casablanca

  Manager-name:

  Manager last name:

  The user information
  #	Profile setting	Value	From the date of the	Time from	Update by
  1	Connection Users.Created	XELSYSADM	Thursday, April 10, 2014 13:29 Casablanca	Thursday, April 10, 2014 13:29	System administrator
  2	Date of Users.Update	2014-04-10 15:28:53 + 0200	Thursday, April 10, 2014 13:29 Casablanca	Thursday, April 10, 2014 13:29	System administrator
  3	Connection Users.Updated	XELSYSADM	Thursday, April 10, 2014 13:29 Casablanca	Thursday, April 10, 2014 13:29	System administrator
  4	Employee number	5678	Thursday, April 10, 2014 13:29 Casablanca	Thursday, April 10, 2014 13:29	System administrator

  Please, can someone tell me, how do I get all the users from a specific range of dates changes? Why I see the last change only?

  FYI: I use default IOM reports of IOM 11.1.2.2. Located in my env: /opt/oracle/Middleware/Oracle_IDM1/server/reports/oim_product_BIP11gReports_11_1_2_2_0.zip

  Thank you

  Milan

  The changes are classified according to the activity of update.  If you're updating 1 field at the same time, you will have a new section for each because they get the same verification key.  If you're updating 10 fields in a single click, you will get 10 updates to field in this verification key.  It is a grouping of changes like that.  If you just want to see all the changes, you have to modify your sql, or create a new report and not group them according to audit key.

  -Kevin

• Track calls of historical reports

  I had a client in the matter of the duration of a call is on hold. Is there a report that indicates the call time, hold time, talk time and end time for the individual calls?

  If it is by appeal, we must look at the 'CCDR Call-by-Call detail report'.

  Wei

• 48 hours instant historical report

  I'm looking for a script that can give a report of all the clichés that have been created and deleted in the last 48 hours on all data warehouses. Basiclly I want to do is set up the timeline of our backups when snapshots are created on each virtual machine and what data store the snapshot has been created on the size of the snapshot.  The question we have is that our data warehouses are roughly on provissioned (Installer before starting here) and not budget for additional storage at this time.  We had problem with stores fill during backups because data snapshots.  I want to change the location where the snapshots are created to a different dedicated LUN to the Virtual Machine folder by default.  I want to have an idea of when the snapshots are created, the snapshot size, when removed, in a 48-hour window.

  Any ideas on how this can be done?

  I can watch the backup program and see when the virtual machine started the backup process, but he didn't tell me what data store, the virtual machine is on and what other VM is currently underway in the same database.  Also storage DRS can move VM around and now cause problems with e/s when multiple snapshots are created on the same logical unit number at the same time.

  I'm just trying to get a better idea and a good way to create a Visual report to view my managers why databases are fill due to backups.

  Thank you

  You could do something like that

  $taskNames = "CreateSnapshot_Task", "RemoveSnapshot_task".

  Get-VIEvent-beginning (Get-Date). AddDays(-2) - MaxSamples ([int]: MaxValue) |

  where {$_-is [VMware.Vim.TaskEvent] - and $taskNames - contains $_.Info.Name} |

  Tri-objet-property Createduserid |

  Select Createduserid, username.

  @{N = "VM"; E={$_. UMM name}},

  @{N = "Datastore"; E = {(Get-View-Id $_.)} Vm.Vm - property 'Config.Files.SnapshotDirectory'). Config.Files.SnapshotDirectory}},

  @{N = ' task'; E={$_. FullFormattedMessage}}

  The size of the snapshot is problematic, since the snapshot is already removed when you run the report.

  If the snapshot still exists, you can calculate the total size of the snapshot.

  See for example my UML diagram your VM snapshots and the vdisks, you can use the same logic to get the total size of the last snapshot.

• Cannot log on to historical reports

  User cannot access the history of the declaration. All other office applications work for it. Error message:

  "An error occurred while trying to communicate with the Web server. Check your user ID and password, and try again. The server is x.x.x.x ".

  Check the proxy. I had the same problem with the connection to HR. Disabling proxy in IE has resolved this problem.

  Kind regards.

• OfficeJet 6700 premium print date and time on the fax history report

  Running Windows 8.1 on my OfficeJet 6700 Premium AIO H711n fails to print the date and time on the historic report of the fax.  I need this information to check the box of cylinder head of the fax the documents have been sent.

  Hello dcflorida,

  I did not the 6700 but on another machine, I had to 'reset', time and date in the printers preferences.

  If you haven't done it yet, go to Settings/preferences/time and Date on the All in One printer set up (once again if necessary).

  IF your machine does not have the time / date on the history report, it includes it in the Confirmation page?

  Here is the link to the Manual too.

• License historic declaration problem

  Hi Pros,

  I recently installed 4.0.2 IPCC Express 4.0 improved on Cisco OS 2000.2.7 CRS

  My problem is that when I try to access customer history reporting & login with the supervisor or IPCCAdmin ID, he throws a message that "2: 3/31/2006 17:46:33 % CHC-LOG_SUBFAC-3-UNK: license error | All available licenses are in use by other client machines. Please try again later and check the error log 5116 file. »

  Even if there is no other customer configured for historical reports.

  When I registered my code PAK, I received the following information:

  CPIX-4. X - NEW - ENH CPIX 4.0 ENH Option varied for the server, software 1 seat

  CPIX-40ENH-1B CPIX 4.0 ENH 7825/7835 Server SW, OS 1

  CPIX CPIX-40ENH-SEAT1 4.0 ENH seat Qty 1 (agent or supervisor) 10

  My question: this installation requires an additional license to run the historical customer? And also just to confirm, I have a license for 40 agents & 2 supervisors, right?

  Please notify. Comments will be most useful.

  Pratik

  In the appadmin page, System-> system settings->

  Number of licenses of HR session. Set this value

• Third of the reporting tools for IPCC Express?

  Someone has some good suggestions for reporting for IPCC Express tools with tool included historical reports? I need to provide more robust outbound reports, and most of the historical relationship is centered on incoming calls. So I was wondering if there are some 3rd part there tools that offer better reporting box. We could develop our own with the Crystal, but I'm looking for something more 'out of the box. Thank you!

  Hey Jon,

  This seems to be a very common question on this Forum.The only thread I could find which does not reference Crystal Reports has been that of December last year that speaks of a product of prognosis.

  http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=IP%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dda04fd/0#selected_message

  I do not use this product, but thought this might help you in your search. Perhaps could you follow up with Wei and see where it leads you.

  Take care!

  SoC

• Users of 10.6 UCCX reports permissions

  Hi all

  UCCX: 10.6.1.11001 - 31

  We went just 8.5 to 10.6 UCCX just this weekend and I found out today from one of our supervisors to call center seeking CCX historical reports was not working. Then after searching online I find this program has been deprecated in favor of the Cisco Unified Intelligence...

  I seem to be able to login with my user id that is configured as a Director, Reporting user, supervisor, etc... However, everything that I click on it it said I don't have permissions. I get the same results when I log in with the administrator account on CCX.

  The only thing I seem to be able to do with the two accounts is the security > user list page. But, in both cases (* user in as the user) I see that the user I'm currently logged in as. And when I check the user and click on edit, all the 'Rôles' checkboxes are grayed out and is the only thing that I can change the text boxes for name, organization, E-mail, etc...

  So, how can I configure users have permissions to access Cisco Unified Intelligence to create & run reports because at the present time, not even the administrator can access these pages... ?

  Any help would be greatly appreciated!

  Thanks in advance,
  Matt

  Matt, since you upgraded to 8.5 to 10.6, I have a strong feeling that you hit the underside of default:

  https://BST.cloudapps.Cisco.com/bugsearch/bug/CSCup31962/?reffering_site...

  Please note that you must enter same username you want should be the Super User CUIC three orders mentioned in the workaround of the defect. In an ideal situation, the CUIC Super user is the user of the Application created during installation and is also used to log in to the Cisco Unified Serviceability on UCCX page

  So let's say your Application user is admin then orders should be as below:

  run sql update mmca_propertydef set defaultvalue ='admin'where propertyname =' OAMP. Superuser"

  execute sql delete from cuic_data:cuicuser where name ='CUIC\admin' and id! = "1111111111111111111111111111AAAA".

  run sql update cuic_data:cuicuser set name ='CUIC\admin' where id = '1111111111111111111111111111AAAA '.

  After you run the workaround, restart the CUIC CLI services below

  restarting the service useful Cisco Unified Intelligence Center Reporting Service

  restarting the service useful Cisco Unified Intelligence Center Maintenance Service

  Please note the above workaround must be done on the main server UCCX, but the services must be restarted on UCCX servers (in the case of HA)

  Once you've done everything right, as noted above, then run below command and you should be able to see only one user as CUIC\ which is the superuser

  Admin:run sql select * from cuic_data:cuicuser
  ID name version description partition defaultgroupid sharingpermission alias firstname lastname emailaddress contactphone timezoneid isactive startoftheweek cuicroles organization
  ================================ ======= ============== ==================================== ========= ================================ ================= ===== ========= ======== ============ ============ ============ ========= ========== ======== ==============
  2543 CUIC\admin 1111111111111111111111111111AAAA it's 2222222222222222222222222222BBBB 3 Super Admin 127 t 0 default super administrator            
  07691D1D1000015300000B0A0AC5B21D 1001 CCX\agent Default 2222222222222222222222222222AAAA 84 0 0 t
  5C98465F1000014E000002000AC5B21D 2538 CCX\uccxsup1 Default 2222222222222222222222222222AAAA 84 0 0 t
  5C9846661000014E000002010AC5B21D 2539 CCX\gnanesh Default 2222222222222222222222222222AAAA 84 0 0 t
  50AAA442100001530000004C0AC5B21D 888 CCX\agent1 default 2222222222222222222222222222AAAA 84 0 0 t
  13EBD29A10000150000001D50AC5B21D 2165 CCX\derawat Default 2222222222222222222222222222AAAA 84 0 0 t
  B3F9511010000150000000000AC5B21D 1955 CCX\deepak Default 2222222222222222222222222222AAAA 84 0 0 t
  D8FA15B010000150000000B80AC5B21D 1904 CCX\uccxagent2 Default 2222222222222222222222222222AAAA 84 0 0 t
  FFF60EC710000150000000360AC5B21D CCX\supervisor Default 2222222222222222222222222222AAAA 0 84 Etc/GMT 0 t 1848
  CCX\mgogna 461 518DF325100001540000024F0AC5B21D default 2222222222222222222222222222AAAA 84 0 0 t
  AB7C313510000151000001220AC5B21D 1580 CCX\agent2 Default 2222222222222222222222222222AAAA 84 0 0 t
  Admin:

  Concerning

  Deepak

• IPCC express - by hours report hotline

  Hi all

  I am trying to generate a report that shows how call come in the queue of the Center call per hour.

  When you generate a report with the customer Cisco Customer Response Applications (ARC) historical reports, you perform the following general steps:

  1. Select settings of the general report, including the name of the report, to include diagrams and the date and time range for which you want information.

  2. choose settings detailed report, if you want, including a sorting method and a filter setting.

  3. use the report viewer to view, print or save (export) the report.

  http://www.Cisco.com/en/us/products/SW/custcosw/ps1846/products_user_guide_chapter09186a0080146c44.html

• IPCC Express reports list canned

  I have a client who is considering the IPCC Express, and he would like to see a complete list of 100 canned reports that are provided with the product. Can someone point me to this list?

  Thank you!

  Josh

  Hello

  Take a look at this link:

  http://www.Cisco.com/en/us/products/SW/custcosw/ps1846/products_programming_reference_guides_list.html

  Choose according to your IPCC Express version, 'Cisco CRS, historical report administrator and Developer's Guide' which is.

  Hope this helps,

  Juan Luis

• UCCX 10.6 history report showing the use of the Port

  Hello

  I'm looking for a report that can show the use of the port by queue/application over a period of time.  What I'm looking for, that's exactly how my CTI ports is used for which at one point.

  We have more channels PRI in what we do the ports and want to make sure that we are not undersubscibing applications, if we are the ones who and when and if we go over our 150 ports are looking to buy licenses of more to come.

  Someone knows something that could do the trick - or this should be a personalized work?

  Thank you

  James

  Hi James,

  Please see the hourly report Utilization license available in your version in cuic which comes with UCCX. Look at the below Guide to historical reports for more detals on this report:

  http://www.Cisco.com/c/en/us/TD/docs/voice_ip_comm/cust_contact/contact _...

  Concerning

  Deepak

  -Note post - useful