Troubleshooting EX60/90 MX200/300 endpoints

Similar Questions

• Concerns MX200/300

  Hi, would like to know if mx300/mx200 may have a multisite option incorporated like the usual cts tp or it will just connect to an external mcu?

  Also, it'll work on h323 as independent or you really once ucm or vcs?

  Moreover, what codec was used for this model?

  Sent by Cisco Support technique Android app

  Hi Marc,

  Answers below

  1 - no Multisite option has been incorporated

  2 - Yes it will work with H323 for P2P calls

  3 MX200 / MX300

  You can also consult the data sheet for more information.

  http://www.Cisco.com/en/us/prod/collateral/ps7060/ps11302/ps11776/data_sheet_c78-669335.html

  Hope that helps!

• BD-300 Motion detection camera plugs

  I am unable to get the video to work on my laptop when I connect my BD-300 motion Detection camera plug.

  AV1 video format

  RESOLUTION 720 * 480 30 FPS

  Hi Trevor,

  You may experience this problem if the Webcam drivers are not installed or has been corrupted. Follow these steps and check if that helps:

  Step 1:

  If your computer is having problems with a recently installed device or other hardware, try to use the hardware and peripheral troubleshooting tool to solve the problem.

  Open the hardware and devices Troubleshooter

  http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

  Step 2:

  I suggest you to visit the support site of manufacturer Webcam or computer and check the drivers webcam for Windows 7.

  Updated a hardware driver that is not working properly

  http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

  Tips for solving common driver problems

  http://Windows.Microsoft.com/en-us/Windows7/tips-for-fixing-common-driver-problems

  If the problem persists, contact the provider of detection movement bd-300 camera shooting. See also the troubleshooting of this BD-300 Motion Detection steps universal adapter digital camera manual

  http://upload.SUNSKY-online.com/RES/drivers/S-PIR-0518.PDF

  I hope this helps. If you need help with Windows, let us know and will be happy to help you.

• Touch 10 with MX200G2

  Hi, I have a client who has several systems of MX200G1 and just got a new MX200G2 system. They dislike the Touch10 and want to use a Touch8 to maintain consistency. Looking at the specs on the Touch10, it seems that it is designed slightly different from that of the Touch8 (PoE for example). Is it possible to use a Touch8 with the version of the G2 MX200/300?

  The genius of these two devices of contact could resemble a little, but older codecs that use the 8 touch have a different user interface design, then the newer codecs that use the 10 touch, like the latest SX and MX Series have a new user interface.

  Touch 8 is supported only with the following devices:

  • Cisco TelePresence EX Series (EX60, EX90), Cisco TelePresence profile series (42, 55, 65 profile profile profile), Cisco TelePresence MX Series (MX200 and MX300), Cisco TelePresence Integrator C series (Integrator C40, C60, C90) and quick play of Cisco TelePresence SX20.

  Button 10 is supported only with the following devices:

  • MX200/300 second generation and future generations of SX and MX Series.

• Support for new NAND flash

  Hi all

  As you know, according to the version of the TC TC5.1.4 software, all the codecs of series C/MX/SX/EX newly built have new NAND Flash.

  If some specified software must be applied to them.

  'Series C' means "C20, C40, C60, C90", is this correct?

  It feels strange to me that Quickset has same flash memory with codecs for Integrator as C90.

  Best regards

  Kotaro Hashimoto

  This applies to the C20, C40, C60, C90, EX60, EX90, MX200, MX300 and SX20.

  So yes, you are correct that C-series Endpoint is C20, C40 and C60 C90, but please note this profile include with these endpoint of series C and system.

• MultiStream in TC 7.3

  How can I enable multistream on the endpoints supported?  According to the telepresence Server Software Release Notes (4.1 (1.85)) the feature is experimental and is not enabled by default, but it say anywhere how to activate it.  No mention of the feature in the version of TC is noted.

  Thanks, Mike

  I checked the guides admin for some of the endpoints and same API guides, and none of them mention 'read', but it could be parameters of experimental setup that is not documented.  Using the web interface on the configuration page, just start looking for "experimental" and experimental hidden options will appear.  You can also check using the CLI, if you have a SSH access.

  Endpoints supported multistreaming capable are SX20/80, MX200/300 G2 and MX700/800.

  Components of the infrastructure are 10.5 (2) conductor and CUCM XC3.0.

• Tap 10 on a profile or a Codec C40

  We start to have problems with the cords on our profiles and the older 8 "Prodigy.  Anyone who has used the new Touch 10 on an endpoint older?

  This has been asked several times here in the forums since the Touch 10 have been released with the new generation of codecs. The 10 touch works with the SX10/20/80, MX200/300 G2, MX700/800 only. No other codecs are supported.

• All manual endpoint for Tandberg Ex60 technique?

  Hi all

  We have a network problem in the videoconference between Ex60 and moiv represent, so we would like to capture the Ex60 log file?

  Anyone have any technical manual for EX60? or any file nessary is requested for futher analysis?

  Best regards

  Ben

  Ben-

  There is a technical document of endpoint in the forums that can probably help you, found here:.  There are other technical documentation there as well for infrastructure and other items you might be interested too.

• How to troubleshoot incidents of endpoint vRO data collection embedded in HRV 7

  Hello

  We have problems with the collection of data for the endpoint vRO in vra 7. Data collection fails. We believe this is related to the worker DEM, but we do not know how to solve this. So far, the only mistake we have is when running on endpoint vRO data collection:

  In the console of vRA > infrastructure > monitoring, logs:

  Endpoint data collection has no endpoint internal Instance [Workflow Instance Id = 31009] vRO vRealize Orchestrator has returned an error: internal server error.

  In C:\Program Files (x 86) execution of the \VMware\vCAC\Distributed Manager\DEM - Core2\Logs\DEM-Core2_Errors

  [UTC:2016 - 05-20 21:24:05 local: 2016-05-20 14:24:05] "[Error]: Thread-Id ="11"- context =" "token =" "<? XML version = "1.0" encoding = "utf-16"? >

  < Boolean > false < / Boolean >

  Endpoint data collection has no endpoint internal Instance [Workflow Instance Id = 31009] vRO

  System.Net.WebException: vRealize Orchestrator has returned an error: internal server error.

  at DynamicOps.VcoModel.Common.VcoClient.CheckResponseStatus (IRestResponse answer)

  at DynamicOps.VcoModel.Common.VcoClient.DecodeJsonResponse (IRestResponse answer)

  to DynamicOps.VcoModel.Common.VcoVersionUtils.GetPluginsInformation (customer VcoClient)

  to DynamicOps.VcoModel.Activities.StoreVcoPluginsInformation.Execute (CodeActivityContext context)

  to System.Activities.CodeActivity.InternalExecute (ActivityInstance, executor, BookmarkManager bookmarkManager ActivityExecutor instance)

  to System.Activities.Runtime.ActivityExecutor.ExecuteActivityWorkItem.ExecuteBody (ActivityExecutor executor, BookmarkManager bookmarkManager, location resultLocation)

  In addition, when you run the data collection on an inventory of POSSIBLE computing resources, the following error occurs:

  [UTC:2016 - 05-20 22:54:53 local: 2016-05-20 15:54:53] "[Error]: Thread-Id ="12"- context =" "token =" "<? XML version = "1.0" encoding = "utf-16"? >

  < Boolean > false < / Boolean >

  Workflow "vSphereVCNSInventory" failed with the following exception:

  DynamicOps.VcoModel.Common.VcoException: Point endpoint could not be found. There is no point vRealize Orchestrator endpoints configured with the __VMware.VCenterOrchestrator.Plugin.NSX.Build property.

  to DynamicOps.VcoModel.Common.EndpointSelector.ctor (context, ManagementModelEntities, String selectionFilter)

  at DynamicOps.VCNSModel.Activities.VcoNsxHelper.VcoNsxConnectionInfo.GetVcoEndpoint (ManagementModelEntities managementDataContext, Guid virtualMachineId)

  at DynamicOps.VCNSModel.Activities.VcoNsxHelper.VcoNsxConnectionInfo.GetConnection (ManagementModelEntities managementDataContext, point endpoint VCNSEndpoint, Guid virtualMachineId)

  at DynamicOps.VCNSModel.Workflows.vSphereVCNSInventory_CompiledExpressionRoot.vSphereVCNSInventory_CompiledExpressionRoot_TypedDataContext3_ForReadOnly.__Expr21Get)

  at DynamicOps.VCNSModel.Workflows.vSphereVCNSInventory_CompiledExpressionRoot.InvokeExpression (Int32 expressionId, IList 1 locations, ActivityContext activityContext)

  to Microsoft.CSharp.Activities.CSharpValue'1.Execute (CodeActivityContext context)

  to System.Activities.Runtime.ActivityExecutor.ExecuteInResolutionContext [T] (ActivityInstance parentInstance, activity 1 expressionActivity)

  to System.Activities.InArgument'1.TryPopulateValue (LocationEnvironment targetEnvironment ActivityInstance activityInstance ActivityExecutor executor)

  to System.Activities.ActivityInstance.InternalTryPopulateArgumentValueOrScheduleExpression (RuntimeArgument argument, Int32 nextArgumentIndex, ActivityExecutor executor, IDictionary 2 argumentValueOverrides, place resultLocation, Boolean isDynamicUpdate)

  to System.Activities.ActivityInstance.ResolveArguments (ActivityExecutor executor, IDictionary 2 argumentValueOverrides, place resultLocation, Int32 startIndex)

  to System.Activities.Runtime.ActivityExecutor.ExecuteActivityWorkItem.ExecuteBody (ActivityExecutor executor, BookmarkManager bookmarkManager, location resultLocation)

  We use a distributed deployment of vRA 7 and have 2 devices with the built-in vro. Both devices show the service as running vco-server, and I can connect to each instance of vco using the orchestrator client. Also the asax component can load workflows vro. I am able to navigate to the inventory.

  Also, we noticed this problem after one of our servers of iaas is dead on us. We had to rebuild a starting from scratch and shiv inside. It was the Manager node, then this is the EDO, DEM and Manager of services that run on it. Not sure if this is related, it's just that we noticed after. It could occurred earlier also...

  Any suggestions on where to look to refine this would be greatly appreciated.

  Thank you

  Darrenoid

  Thank you for your response.

  I finally understood that this morning. I searched in the /var/log/vco/app-server/server.log on the vra devices and found errors like this:

  2016-05-21 08:31:33.345 - 0700 [http-nio-127.0.0.1-8280-exec-10] ERROR {} [[restServlet]] Servlet.service () for servlet [restServlet] in the context of path [/vco] has thrown the exception [processing request failed, the nested exception is java.lang.NullPointerException] origin

  java.lang.NullPointerException

  at com.vmware.o11n.web.util.CommonUtil.getServerConfiguration(CommonUtil.java:44)

  at com.vmware.o11n.web.plugins.PluginController.listAllPlugins(PluginController.java:116)

  at sun.reflect.GeneratedMethodAccessor347.invoke (unknown Source)

  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

  at java.lang.reflect.Method.invoke(Method.java:497)

  at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:221)

  at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:137)

  at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:110)

  at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:806)

  at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:729)

  at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:85)

  at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:959)

  at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:893)

  at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970)

  at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:861)

  at javax.servlet.http.HttpServlet.service(HttpServlet.java:622)

  at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846)

  at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:291)

  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

  at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)

  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

  to org.springframework.security.web.FilterChainProxy$ VirtualFilterChain.doFilter (FilterChainProxy.java:316)

  at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:126)

  at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:90)

  to org.springframework.security.web.FilterChainProxy$ VirtualFilterChain.doFilter (FilterChainProxy.java:330)

  at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:114)

  to org.springframework.security.web.FilterChainProxy$ VirtualFilterChain.doFilter (FilterChainProxy.java:330)

  at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:111)

  to org.springframework.security.web.FilterChainProxy$ VirtualFilterChain.doFilter (FilterChainProxy.java:330)

  at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:169)

  to org.springframework.security.web.FilterChainProxy$ VirtualFilterChain.doFilter (FilterChainProxy.java:330)

  at org.springframework.security.web.authentication.www.BasicAuthenticationFilter.doFilterInternal (BasicAuthenticationFilter.java:158)

  at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)

  to org.springframework.security.web.FilterChainProxy$ VirtualFilterChain.doFilter (FilterChainProxy.java:330)

  at com.vmware.o11n.web.auth.http.TokenAuthenticationFilter.doFilter(TokenAuthenticationFilter.java:97)

  to org.springframework.security.web.FilterChainProxy$ VirtualFilterChain.doFilter (FilterChainProxy.java:330)

  at org.springframework.security.web.header.HeaderWriterFilter.doFilterInternal(HeaderWriterFilter.java:64)

  at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)

  to org.springframework.security.web.FilterChainProxy$ VirtualFilterChain.doFilter (FilterChainProxy.java:330)

  at org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter.doFilterInternal(WebAsyncManagerIntegrationFilter.java:53)

  at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)

  to org.springframework.security.web.FilterChainProxy$ VirtualFilterChain.doFilter (FilterChainProxy.java:330)

  at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:91)

  to org.springframework.security.web.FilterChainProxy$ VirtualFilterChain.doFilter (FilterChainProxy.java:330)

  at org.springframework.security.web.access.channel.ChannelProcessingFilter.doFilter(ChannelProcessingFilter.java:152)

  to org.springframework.security.web.FilterChainProxy$ VirtualFilterChain.doFilter (FilterChainProxy.java:330)

  at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:213)

  at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:176)

  at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)

  at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262)

  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)

  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

  at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:85)

  at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)

  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)

  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

  at org.springframework.web.filter.HiddenHttpMethodFilter.doFilterInternal(HiddenHttpMethodFilter.java:77)

  at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)

  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)

  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

  at com.vmware.o11n.json.DefaultJsonVersionHeaderFilter.doFilter(DefaultJsonVersionHeaderFilter.java:95)

  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)

  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

  at com.vmware.o11n.web.cluster.RestActiveNodeFilter.doFilter(RestActiveNodeFilter.java:50)

  at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)

  at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262)

  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)

  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

  at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)

  at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106)

  at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:614)

  at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:142)

  at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79)

  at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:676)

  at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:616)

  at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88)

  at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:518)

  at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1091)

  to org.apache.coyote.AbstractProtocol$ AbstractConnectionHandler.process (AbstractProtocol.java:673)

  to org.apache.tomcat.util.net.NioEndpoint$ SocketProcessor.doRun (NioEndpoint.java:1526)

  to org.apache.tomcat.util.net.NioEndpoint$ SocketProcessor.run (NioEndpoint.java:1482)

  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

  to java.util.concurrent.ThreadPoolExecutor$ Worker.run (ThreadPoolExecutor.java:617)

  to org.apache.tomcat.util.threads.TaskThread$ WrappingRunnable.run (TaskThread.java:61)

  at java.lang.Thread.run(Thread.java:745)

  I searched google for the first line in the stack trace 'com.vmware.o11n.web.util.CommonUtil.getServerConfiguration' and came across this recent article from VMWare:

  https://KB.VMware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalID=2145044

  That fixed it for me, now the collection of data on the endpoint vro works.

  Kind regards

  Darrenoid

• Hi, anyone know if I can get the directory to MX200 without TMS?

  We have VCS - C and VCS-E only, no CUCM and TMS, just don't want to know if we can make working at MX200 directory or 300.

  Thank you

  Kevin

  Hi, you can create up to 100 or so entries in the local telephone directory. Then you can copy the pb across to the other endpoints, but without the tms will not get the directory company. And the local telephone book is a work of endpoint of pr job. If you want a more flexible solutiom, you should acquire the tms

  / Magnus

  Sent by Cisco Support technique iPhone App

• History of EX60 using redial missed call fails

  All,

  I have a scenario where I have a (home network) VCS-E <-> <->VCS - C <->EX60 EX60. We have MSDS, the two units registered, if I dial e164 of external or internal device call is successful, BUT if the external unit lack an inner calling and I try to use the history tab and call the internal unit, my call fails. Here's what the I see in the VCS-E. The VCS - C is below as well (I removed ome IP and information area)

  VCS-E

  2013 09-13 T 11: 20:26 - 05:00 tvcs: event = "Call rejected" Service = "SIP" Src - ip = 'external users IP' Src-port = "55448" CBC-alias-type = Src-alias "SIP" = "sip:[email protected] / * /" Dst-alias-type = "SIP" Dst-alias = "sip:[email protected] / * /Tag"Call-serial-number="5a259a0e-1c90-11e3-b878-0050568000d1" = "5a259bd0-1c90-11e3-a19e-0050568000d1" detail = 'Temporarily unavailable' Protocol = "TLS" response code "480" = Level = '1' elements UTCTime = "2013-09-13 16:20:26, 897" "

  "2013 09-13 T 11: 20:26 - 05:00 tvcs: event = 'search completed" reason = "Temporarily unavailable" Service = "SIP" type-aliases-Src = Src-alias "SIP" = "[email protected] / * /"Dst-alias-type = "SIP" Dst-alias ="sip:[email protected] / * /Tag"Call-serial-number="5a259a0e-1c90-11e3-b878-0050568000d1" = "5a259bd0-1c90-11e3-a19e-0050568000d1" detail = "" found: false searchtype:INVITE, ' Level = '1' elements UTCTime = "2013-09-13 16:20:26, 897" "

  2013 09-13 T 11: 20:06 - 05:00 tvcs: Event = Service "Call tried" = "SIP" Src - ip = "IP Address of external users" Src-port = "55448" CBC-alias-type = Src-alias "SIP" = "sip:[email protected] / * /" Dst-alias-type = Dst-alias "SIP" = "sip:[email protected] / * /Tag"Call-serial-number="5a259a0e-1c90-11e3-b878-0050568000d1" = "5a259bd0-1c90-11e3-a19e-0050568000d1" Protocol = "TLS" Auth = 'YES' level = '1' elements UTCTime = "2013-09-13 16:20:06, 456" "

  "2013 09-13 T 11: 20:06 - 05:00 tvcs: Event = 'attempt of search" Service = "SIP" type-aliases-Src = Src-alias "SIP" = "[email protected] / * /"Dst-alias-type = Dst-alias "SIP" ="sip:[email protected] / * /"Call-serial-number="5a259a0e-1c90-11e3-b878-0050568000d1" Tag = "5a259bd0-1c90-11e3-a19e-0050568000d1" details = "searchtype:INVITE" level = "1" elements UTCTime = "2013-09-13 16:20:06, 455'"

  VCS - C

  "2013 09-13 T 11: 21:29 - 05:00 tvcs: event ="Call rejected"Service ="H323"Src - ip = 'internal IP address' Src-port ="2776"CBC-alias-type ="H323"CBC-alias ="[email protected] / * /"CBC-alias-type ="E164"CBC-alias ="6666"Dst-alias-type ="H323"Dst-alias ='[email protected] / * /"Call-serial-number="855035a4-1c90-11e3-9ec1-0050568000c5" Tag = "7f42aade-1c90-11e3-865f-0050568000d1" Protocol = "TCP" code-response = "Temporarily unavailable" level = '1' elements UTCTime = "2013-09-13 16:21:29, 044" "

  "2013 09-13 T 11: 21:29 - 05:00 tvcs: Event = 'search completed" reason = "Temporarily unavailable" Service = "H323" CBC-alias-type = "H323" CBC-alias = "[email protected] / * /" Src-alias-type = "E164" CBC-alias = "6666" Dst-alias-type = "H323" Dst-alias ="[email protected] / * /Tag"Call-serial-number="855035a4-1c90-11e3-9ec1-0050568000c5" = "7f42aade-1c90-11e3-865f-0050568000d1" detail = "" found: false searchtype:Setup, ' Level = '1' elements UTCTime = "2013-09-13 16:21:29, 043" "

  "2013 09-13 T 11: 21:18 - 05:00 tvcs: event ="Attempt of search"Service ="H323"type-aliases-Src ="H323"CBC-alias ="[email protected] / * /"type-aliases-Src ="E164"CBC-alias ="6666"Dst-alias-type ="H323"Dst-alias ="[email protected] / * /"Call-serial-number="855035a4-1c90-11e3-9ec1-0050568000c5"Tag ="7f42aade-1c90-11e3-865f-0050568000d1"details ="searchtype:Setup"level ="1"= UTCTime elements"2013-09-13 16:21:18, 944""

  "2013 09-13 T 11: 21:18 - 05:00 tvcs: Event = Service"Call tried"="H323"Src - ip = 'internal IP address' Src-port ="2776"CBC-alias-type ="H323"CBC-alias ="[email protected] / * /"CBC-alias-type ="E164"CBC-alias ="6666"Dst-alias-type ="H323"Dst-alias ='[email protected] / * /"Call-serial-number="855035a4-1c90-11e3-9ec1-0050568000c5" Tag = "7f42aade-1c90-11e3-865f-0050568000d1" Protocol = "TCP" Auth = "YES" level = "1" = UTCTime elements "2013-09-13 16:21:18, 943" "

  "2013 09-13 T 11: 21:18 - 05:00 tvcs: event ="Research Service completed "="H323"CBC-alias-type ="H323"CBC-alias ="[email protected] / * /"Dst-alias-type ="H323"Dst-alias ="[email protected] / * /Tag "Call-serial-number="855035a4-1c90-11e3-9ec1-0050568000c5"="7f42aade-1c90-11e3-865f-0050568000d1"detail =" "found: true, searchtype:LRQ ' routed call = 'YES' level = '1' elements UTCTime =" 2013-09-13 16:21:18, 923""

  "2013 09-13 T 11: 21:18 - 05:00 tvcs: Event ="Attempt to search"Service ="H323"CBC-alias-type ="H323"CBC-alias ="[email protected] / * /"Dst-alias-type ="H323"Dst-alias ="[email protected] / * /"Call-serial-number="855035a4-1c90-11e3-9ec1-0050568000c5"Tag ="7f42aade-1c90-11e3-865f-0050568000d1"details ="searchtype:LRQ"level ="1"= UTCTime elements '2013-09-13 16:21:18, 875'"

  Because I'm fairly new troubleshooting these untis, I did not enter all other newspapers. It almost seems that I have problems with SIP to H323 calls. I continue to dig, but I was wondering if one of you could point me in the right direction.

  Thank you

  Greg

  A few additional remarks.

  * Please describe your deployment a little better (network and telepresene config... (also understood what Paulo asked).

  * have you bandwidth restrictions, by default the links, call policies or other things up?

  * Happens all the time or random / sometimes it works /...?

  * Looks like the return call was a sip call. Is the intention, which was calling returend origin, now

  What is the default call protocoll endpoint and progress areas correctly?

  * If you use the e164 numbers and only the vcs I would use either h323 as the default calling Protocol

  or see you get enum upward and running though a call can stay in the Protocol, all the time.

  * have you checked that all the areas are properly?

  * No ALG / Inspection or other layer3 h323/sip stuff active?

  * Search rules ok?

  * all used identifications?

  * registration of endpoints ok?

  * using a cluster? We noticed a bug that is still present in X7.2.2 (even if it is said that it's been fixed).

  If the call to the number e a164 hits VCS where endpoint is NOT registered, the call will fail.

  It could thus help us to see some screenshots of the inscriptions and the search history and details of the search.

  Please remember useful frequency responses and identify useful or correct answers.

• Update Firmware EX60

  I have an EX60 but you must update Firmware before I can get it added to my network.

  I downloaded the upgrade, but am not sure how you install.

  Connect to your network for the few minutes it would take to download the software would be much easier than other methods because they will ask you to go through a tedious process of connection to the endpoint manually through the console cable.

  You can upgrade the EX60 via a TFTP method using your computer, see download-tftp-server-review-2.  Another document that describes the TFTP method is troubleshooting-ex-series-mx-series-sx-and-c-series-codecs count of 128 pg.  You will need to connect to the EX60 using a serial cable special, below is two methods of manufacturing such a cable.

  ex90-making-console-cable-and-consoling

  ex90-make-console-cable-using-ca42-usb-data-cable.

• Adobe flash plugin 11.3.300.257 is not compatible with Firefox?

  On two different machines (a Windows Vista 32 bit and the other Windows 7 64 bit) I've updated the plugin to 11.3.300.257 adobe flash, and it has stopped working on Firefox (still working on Google Chrome). No crashes, just an error message every time I click on what anyone who needs flash player. I've restored the previous version of the plugin
  (11.2.202.235) and everything worked again.

  The problem may be caused by the extension Plugin RealPlayer browser Record (Tools > Modules > Extensions).

  • http://helpx.Adobe.com/Flash-Player/KB/crash-leaving-browser-page-Flash.html
  • https://support.Mozilla.org/KB/troubleshooting+extensions+and+themes

  Alternatively, you can try to disable the safe_mode in the Flash Player.

  See:

  • [929081/questions/929081]
  • [/questions/928820 #answer - 340046]

• Troubleshooting Guide: Audio does not work after a Certain period of time

  Hi all

  Thank you for choosing the HP Forums!

  If your sound recently stopped working on Windows 8.x or Windows Server 2012 and you suspect an update of Windows is involved, then look like! This is the troubleshooting guide that will explain how to solve the problem!

  Explanation:

  Currently, there is a Windows update that may cause the sound on your computer to stop working. The update is KB2962407, and it is now an "Important" update This means that it will be installed by Windows Update unless hide you it.

  This thread also covers generic sound troubleshooting which can solve the problems of "no sound".

  Before the update itself, since an update of Windows cannot be the culprit, there are a few troubleshooting can be done.

  A round of troubleshooting:

  1. run the Audio Troubleshooting in Windows 8 may solve the problem. It does not contain the possibility of eliminating any parameter that affects sound. Here are some steps on how to perform this troubleshooting:

  (a) hold down the key "Windows" and "R" and type "Troubleshooting" and then press ENTER.

  (b) a window will open. On the left, click on "Show all", then "Audio playback".

  (c) click on 'Advanced' and run it as an administrator. Then click on 'Next' to complete the process.

  2 try to create a new user account. The changes forced by the update that is likely to affect only a single user. This HP document shows you how to create a new user in the section "creating a new account in Windows 8": users and connections (Windows 8) account management

  3. try a pair of headphones or external speakers. This is set by the whole issue if the sound does not work via an output of second or third device.

  4. an alternative is to uninstall the driver manually and then force to be installed again:

  (a) open the Device Manager and go to the section "audio, video controller and game."

  (b) make a right click on your audio driver and select "Uninstall".

  (c) restart the computer. This will force the material to write a new driver at startup.

  5. Finally, to ensure that the remaining steps that you have not tried this document are tempted: no sound from speakers (Windows 8)

  New inclusions:

  Deactivating and activating the audio driver has been tested with success results enough for me to post here. Here are the instructions to do this:

  (a) open the Device Manager and go to the section "audio, video controller and game."

  (b) make a right click on your audio driver and select "disable."

  (c) wait a minute, then right-click on it and select 'enable '.

  Also, the restoration of the system is also a valid troubleshooting step. This will return the computer to a point before the update or an external source of the issue has occurred. Here is a document on how to perform a system restore: System Restore

  If you want something strong, an update of Windows completely refreshes Windows 8, without affecting the files: refresh your PC to solve problems (Windows 8)

  Also, this is a sound of Windows troubleshooting tutorial. Just out of curiosity, I've recreated the problem on a Windows 8 and went through this tutorial. He has been able to solve the problem: no sound in Windows

  *Everything in italics is currently untested, but will be tested as soon as possible. I believe that these steps will help:

  In the search bar, type "services.msc" and press ENTER.

  Hold down the 'Windows' and 'R '. Type "services.msc" and press ENTER. Look for the following services:

  -Audio service

  -Windows audio

  -Windows Audio endpoint Builder

  I want you right click on each of these services and select "Stop". When they all stopped, right-click on each other again and select 'start '. So, make sure that the status of each service is "started" and their startup type is "Automatic".

  Troubleshooting of the update:

  At this point, unless you want to reinstall the operating system, the only other option is to tackle the update, KB2962407. Please note that the following troubleshooting is ONLY a workaround, for now and should be done only if the computer has installed this update.

  First of all, you can try the hotfix package content in this document from Microsoft, specifically at the KB2962407 address: RT of Windows, Windows 8 and Windows Server 2012 cumulative hotfix: June 2014

  If that doesn't help, then uninstall the update of Windows and then hide it, are the only way to eliminate the question if she caused by this update. Here is the procedure to uninstall the update:

  1. go in Control Panel, then click on "programs and features".

  2. click on "view installed updates". Look for the update with ID KB2962407.

  3. right click on the update and select "Uninstall". Restart the computer.

  Then, here is the procedure in order to hide the update:

  1. go in Control Panel, then click on "Windows Updates".

  2. click on ' Check for Updates '. When the process is complete, is expected to find important updates available. By clicking on the message will open a window where is the important updates.

  3. right click on the KB2962407 update and select "Hide update". This will prevent the installation update next time that Windows updates are installed.

  Conclusion:

  At the end of this guide, you will have the sound works again (assuming that the cause was the update of Windows, or the less focused on the software). Please let me know if you have any questions or concerns. Thank you!

  Mario

  I worked on behalf of HP.

  @Charlton26 ,

  As @vhawk1 recommended, please give my long post suddenly. You should have a positive resolution when you are finished. These steps are tested and solve the problem

  And @vhawk1 , thanks for getting the word

  Mario

• TouchSmart 300: Windows 10 no sound

  Hello

  I have upgraded to windows 7 to 10 and have now no sound. I tried to update the audio driver which is updated but still no sound. ideas please

  Isca13

  Without your specific model number, I can't check for your PC, but I checked several Touchsmart 300 models and the problem is that your driver is NOT updated - and cannot be updated.  Why? Because HP does not provide the Win10 for the Touchsmart 300 pilots.

  If you follow the instructions in the thread and post your detailed model number, I can check for your model: find your model of HP product number. HP® customer support

  But fundamentally, the problem that you are facing is that Microsoft provides only pilots with the most basic features and what you really need for these features in laptops is the specialized drivers written for the specific material found in laptops - and unfortunately, there is no HP Win10 driver for your laptop.  HP only guarantees the compatibility of Win10 for machines manufactured after August 2013. HP is not no matter what timetable indicating when, or IF, they will produce drivers for older machines.

  Here are a few alternatives to pilot, you can continue...
  
  You can try to use Windows updates to find the drivers from Microsoft deposits for your device: http://support.hp.com/us-en/document/c03330139
  
  You can also try following the instructions in this thread: http://support.hp.com/us-en/document/c04763435/
  
  If Windows Update doesn't give new drivers, you can pursue alternative which are described in the linked Microsoft Windows Insider community thread: http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293
  
  If you then run into trouble, install the drivers through Windows Update, you can try to use of Microsoft Windows Update Troubleshooter: http://windows.microsoft.com/en-us/windows7/open-the-windows-update-troubleshooter
  
  Good luck
  
  ========================================================================
  If you feel that my suggestions helped you, please click on the Thumbs-Up symbol; If they helped to solve your problem, please click "accept as a Solution.
  
  I'm a volunteer and I do not work for, or represent, HP.