troubleshooting startup

Similar Questions

• Boot problems troubleshooting guides

  Here are some useful links that may help resolve your startup problems.

  10 things to do when Windows does not start

  Troubleshooting startup problems

  P.O.S.T. troubleshooting

  Thanks Mister_Do

  As the saying goes, "give a man a fish and he eats for a day;" but teach him to fish and he eats for a lifetime. »

  y2ken

  Microsoft Certified Professional

  CompTIA A + Certified Technician

• I get startup repair screen when I try to boot my laptop from dell inspirion windows 7, I run the scan and detects any errors. When I ran repair usb key received the error 0x400110020000100A

  I get startup repair screen when I try to boot my laptop Dell Inspiron windows 7, I run the scan and detects any errors. So, I tried to use a USB repair for a laptop Dell Latitude Windows 7 pro and I still can't the computer to start. Tried to restore to the factory settings, can not. I have no image, backups, all missing, restore points?

  After that I tried to launch the USB repair I got 0x400110020000100A error code and I received error (0x8007027E) indicating the device will not start without a reboot.

  Anyone know how to fix this?

  Any advice would be greatly appreciated. I'm not computer illiterate, but am not pro either. Just use them not program them or even understand all languages!

  ____________________________________________________________________________________________________________

  Dell Inspiron laptop about 4-5 years.

  Running windows 7 Home Edition.

  Does not start little matter what I tried.

  If I remember correctly, I looked in MS-DOS mode and noticed that it said something like "x: win...» "that seemed strange to me because I thought that it should say"c: victory... "but as I said I am not a computer wiz so if anyone can help me, I would appreciate it.

  I'm about to rip the hair off my head with my laptop. My latitude was blue planned, surprisingly I fixed it (don't ask how, you couldn't tell). Then my dell inspiron would not start right after my dell latitude fell out of my truck and landed on the sidewalk, wanted to kill the person, the screen is broken. I can use it but it is very difficult, see a mosquito net and not perfectly clear, works well. lol someone knows somewhere or that would install a new screen for a reasonable price? I live in the Boston area.

  Back to the laptop won't start not, when I ran repair USB key received the error 0x400110020000100A

  Hello

  Thank you for the update on the issue. I appreciate your time and effort in resolving this issue.

  You can try the following methods and check if it helps.

  Method 1:

  You can use the Bootrec.exe tool in the Windows recovery environment (Windows RE) to troubleshoot and repair the following items in Windows Vista or Windows 7:

  • A master boot record (MBR)
  • A boot sector
  • A Boot Configuration data (BCD) store

  Note: When you are troubleshooting startup issues by using the Windows RE, you should first try the Startup Repair option in the System Recovery Options dialog box. If the Startup Repair option does not resolve the problem, or if you must troubleshoot more steps manually, use the Bootrec.exe

  Use the Bootrec.exe tool in the Windows recovery environment to troubleshoot and repair startup issues in Windows

  http://support.Microsoft.com/kb/927392

  If the problem persists, proceed to method 2.

  Method 2:

  Please follow these steps:

  1. Tool command prompt open in the mode of the Windows recovery environment .
  2. You will see X:\Sources
  3. Type chkdsk c:\ at the flashing prompt to launch the utility Chkdsk. replace c:\ with the letter of the drive that you want to run the Chkdsk utility. If the hard drive is d:\, then type that instead.
  4. After the "chkdsk c:\. "insert \f command to fix errors on the disk volume or the \r to recover bad sectors and then press ENTER.
  5. Restart the computer once the chkdsk command has completed.

  Note: Running chkdsk on the drive if bad sectors are found on the hard drive, it attempts to repair this sector, if all available on which data may be lost.

  For more information: Please refer to the section of the additional If you can not boot into Windows at all stages in the following link.

  Resolve stop (blue screen) error in Windows 7

  http://Windows.Microsoft.com/en-in/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

  Hope this information is useful. If the problem still persists, please post back for further assistance, we will be happy to help you.

• Can't stay in the browser without clicking on the mouse

  Sounds crazy. I'll start typing (as in this message box!) when my cursor disappears. I have to click my mouse to put the cursor in the browser (or else I care to) in order to continue.  So annoying, especially when you type a password and it is only showing asterisks, and you will have to start all over again! It happened just after the last update.  Not sure if this is the last update or if I need a new mouse.  I have the Apple wireless mouse.  I am running OS X El Capitan, Version 10.11.4, iMac late 2009, with keyboard and wireless mouse.  The situation gets really annoying.  I would like to delete e-mails from 5-10 at a time by holding down the control button.  I'll have to delete one at a time now because I have selected 10, the cursor disappears, I need to reselect all over again.  I'm ready to Chuck all that and just use my MacBook Pro, but I really like my big iMac monitor!

  Any suggestions would be greatly appreciated!

  Sharon

  Hi sharon289,

  Thank you for using communities Support from Apple! I'm sorry to hear that you are having this problem with your iMac. It is certainly unusual. To narrow down the possible causes of this problem / clicking on the slider downwards, you can try to boot mode safe (a start more limited mode which load only essential services). You can also try to test in a new test user account and see if the problem persists there as well. You can find information and the steps in the following articles useful:

  Try safe mode if your Mac does not end commissioning - Apple Support

  How to test a question in another account on your Mac - Apple Support

  Note: Safe Mode is not limited to troubleshooting startup problem, despite the framing of the article above.

  Concerning

• Photosmart 6520e: error code 8004200b on Windows 10 update failure

  I use a laptop Pavilion DV7 64 bit which my Photosmart 6520e is working. I was on Windows 7 but that you have upgraded to Windows 10 in the last 2 months.

  Updates Windows told me that attempts to install an update to printer ALALA keep failure. The message I get is "HP - Imaging - printing - HP Photosmart 6520 Series - Null error 08024200 × b" cannot install the update.

  So far, I have a solution to this Microsoft after trying various suggestions such as Windows update troubleshooting startup and clean.

  Someone at - it additional ideas, or is it because there is no suitable for my 5 year old laptop Windows 10 graphic driver?

  Gordon

  By disabling automatic updates, you can test the HP the rewritten Microsoft drivers b4.

• Screen BACK up when you start the computer by using Windows XP

  I did a reinstall of my OS to Windows XP.  Now, every time I turn on the computer, or restart, I get the following message appears on a black screen (BACK):

  (I use the quotes to the messages from the computer).

  "Choose the operating system to start".

  "Microsoft Windows XP Home Edition" (this option is highlighted)

  "Microsoft Windows XP Home Edition" (repeated).

  "Use the top and down arrow keys to move the selection of your choice."

  "Press ENTER to choose."

  "Seconds until highlighted choice will begin automatically."  (There's a digital countdown to 25 to zero... and the computer continues normally)

  "For advanced troubleshooting startup options and for Windows, press F8."

  If I press the key "enter", with the first option highlighted, the computer will resume as usual.  But I've never met this before start screen.

  How can I get the computer to restart normally without stopping on this screen?

  Thank you very much for your help!

  Hello

  You format the drive that had Windows XP and reinstall Windows XP on it?

  The following articles may be useful:
  To specify the default operating system for startup
  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/sysdm_advancd_startrecover_default_os.mspx?mfr=true

  How to edit the Boot.ini file in Windows XP
  http://support.Microsoft.com/kb/289022

• My HP xw8400 computer does not start, no start screen

  I recently bought an HP xw8400 computer with the HP recovery disk, but I can't get the computor to start, the screen will not come again.

  1. Check if the diskettes or CDs were inserted in the drive when turned on.
  2. Remove the disk and restart the computer.
  3. Other suggestions: troubleshooting startup problems

  Carey Frisch

• Error message in Windows.

  I get a Windows error message as follows: Volume Windows bad.  The wrong volume is in the drive.  Volume NN_AMERICAS_EURO please insert the D drive.  I have nothing in the drive, or I lately.  What is c?  It won't go away either.  He sayd cancel, try again and continue.  I click on cancel, and the box does not disappear.

  weeber78,
  Are you able to completely connect and use other programs?  If so, you must perform a clean boot and troubleshoot startup items.

  Follow the steps in this article to resolve problems with a clean boot.

  Advanced problem resolution by clean restart.

  Mike - Engineer Support Microsoft Answers
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Frozen laptop after Windows 10 download

  I tried to load windows 10 to my laptop and it was loading forever.  I left it last night and now the computer is frozen on the password screen.  Keys and the mouse are inadmissible.  Help!

  Hi Joan,

  Thanks for posting your query on the Microsoft Community.

  According to the description of the problem, your computer is frozen to the login screen. First, try hard, restart the computer and see if it helps you to solve the problem.

  If the problem persists, I suggest that you want to run auto repair with installation media and see if it helps you repair system files or not. For the execution of the task, I suggest you to try the steps below and see if it helps.

  Method 1

  When you use the recovery environment (Windows RE) to troubleshoot startup issues, first try the Startup Repair option in the System Recovery Options dialog box. If this does not resolve the problem, or if you have additional problems manually, use the Bootrec.exe tool.

  Because you cannot start the computer, you may need to create a bootable Windows installation media, and then do an auto repair, and if this does not help then you try to restore your computer to the previous date.

  Note: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

  If you are using Windows 7 then the link provided below might help you to download and create installation media.

  Download Windows 7 Disk Images (ISO files)

  Method 2

  If the problem persists, try to rebuild the BCD by using the Bootrec.exe tool. To run the Bootrec.exe tool, you must start the recovery Windows (WINRE) environment . To do this, follow these steps:

  1. Place the Windows 7 installation disc in the disc drive, and then start the computer.
  2. Press a key when you are prompted. Select a language, a time, a currency, a keyboard or an input method, and then click Next.
  3. Click repair your computer.
  4. Click the operating system you want to repair, and then click Next.
  5. In the System Recovery Options dialog box, click command prompt.
  6. Type Bootrec.exe, and then press ENTER.

  See the following link for more information:

  How to use the Bootrec.exe tool in the Windows recovery environment to troubleshoot and repair startup issues in Windows

  http://support.Microsoft.com/kb/927392

  Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

  Kind regards

• Update interrupted - now cannot start Windows

  Hello

  Completely new to this forum and in the world of the system recovery / technical questions will therefore be very grateful for any help that you can offer but please keep clear answers.

  I am running windows 7 on a Samsung laptop about 3 years. During the last weeks I had problems with the battery. When not plugged in the laptop sometimes turned off and the error messages pops up saying occasionally replace the battery. I now only use it plugged into the mains. However, yesterday, when I tried to stop, windows installed updates and the wall socket, broke off. To my horror, the computer turns off so that the update (1 of 31).

  Now, I can't start windows. See below what I tried so far without success.

  Tried to load Windows normally. Key start-up windows screen and then error blue screen and restarts.

  Tried to select recovery at startup option. Through repair screens. Asked if I would restore the system to an earlier era. Tried by selecting Yes and no at this point. So yes, message says not able to repair and asks if I want to send an error message. In the absence, said also unable to repair.

  Tried to start in safe mode. As above - will from the screen windows and error, then blue and restarts.

  Tried to insert the Samsung recovery cd. When the computer starts. Press the key to load from cd. This goes to a windows install page (select language, etc.). Seems to be saying that if I do that I'll lose files?  So not go one more away.

  Have you tried pressing f8 and repair different, but process as well as above - unable to repair.

  I myself am kicking to not fix the battery problem, but I never thought it would happen. In any case, I have a recent backup of most of the files, so not a total disaster, but I would like to save some recent if possible files. The only other option I see is to remove the hard drive and buy a USB connector stada (?) and try to transfer as an external drive. How difficult is cela and what connector do I need? Understand you can not recommend a product, but is there something specific I should look for, and what are the differences between the cheapest and most expensive? Are there more reliable / brands of higher quality that I should look for? Also, if I do this, can I then replace the hard drive and reinstall windows, and it's going to work?

  I have no knowledge of the BIOS so not sure I can try relating to the recovery of base?

  Will be very grateful if someone could help it. I can post more detailed error codes / logs later when I'm in front of a computer if you need.

  Hello

  Thank you for visiting Microsoft Community and your efforts to resolve the issue is highly appreciated.

  According to the description of the problem, you cannot start your Windows 7 computer. This could be if there is a corruption of system files or boot files are missing or damaged.

  I suggest that you want to run auto repair with installation media and see if it helps you repair system files or not. For the execution of the task, I suggest you to try the steps below and see if it helps.

  Method 1

  When you use the recovery environment (Windows RE) to troubleshoot startup issues, first try the Startup Repair option in the System Recovery Options dialog box. If this does not resolve the problem, or if you have additional problems manually, use the Bootrec.exe tool.

  Because you cannot start the computer, you may need to create a bootable Windows installation media, and then do an auto repair, and if this does not help then you try to restore your computer to the previous date.

  Note: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

  If you are using Windows 7 then the link provided below might help you to download and create installation media.

  Download Windows 7 Disk Images (ISO files)

  Method 2

  If the problem persists, try to rebuild the BCD by using the Bootrec.exe tool. To run the Bootrec.exe tool, you must start the recovery Windows (WINRE) environment . To do this, follow these steps:

  1. Place the Windows 7 installation disc in the disc drive, and then start the computer.
  2. Press a key when you are prompted. Select a language, a time, a currency, a keyboard or an input method, and then click Next.
  3. Click repair your computer.
  4. Click the operating system you want to repair, and then click Next.
  5. In the System Recovery Options dialog box, click command prompt.
  6. Type Bootrec.exe, and then press ENTER.

  See the following link for more information:

  How to use the Bootrec.exe tool in the Windows recovery environment to troubleshoot and repair startup issues in Windows

  http://support.Microsoft.com/kb/927392

  Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

  Kind regards

• I had this problem for a few days now, everytime I turn on my computer, it immediately goes into recovery.

  OK, so I've had this problem for a few days now, everytime I turn on my computer, it immediately goes into recovery.

  It says: "Please choose an option:

  Start the repair Microsoft Windows environment

  Reinstall Windows

  Advanced options

  "Exit and restart the computer"

  I tried all the options, the demand for my keyboard and language input method, and then he says: "use recovery tools that can help solve the problems of Windows startup. Select an operating system to repair. If your operating system isn't listening, click Load Drivers and then install the drivers for your hard drives. »

  There is no operating system listed and when I click Load Drivers, everything that happens is a folder called "System32".

  There is another option, which is "Restore your computer using a system image you created earlier."

  This does not work either.

  So now the second option has two ways to sort, 'Start Windows System Restore' I tried before and now does not work. There are also "Start Full destructive recovery" which I also tried, but there passed the first hurdle, even if she says it should take 30 to 60 minutes.

  Advanced Options I can't use, because I'm not a user of advanced computing. It offers 3 options, although "Chkdsk", "Notepad" and "Command Prompt".

  Even when I put in the Windows 7 disc, it does nothing.

  This has all started after I had a few problems with the Sims 4 and since I changed my keyboard, but I don't know that could be the problem.

  Hello

  Thank you for the update.

  You can use the Bootrec.exe tool in the recovery Windows (WINRE) environment to troubleshoot and repair the following items in Windows Vista or Windows 7:

  • A master boot record (MBR)

  • A boot sector

  • A Boot Configuration data (BCD) store

    Note: When you are troubleshooting startup issues by using the Windows RE, you should first try the Startup Repair option in the System Recovery Options dialog box. If the Startup Repair option does not resolve the problem, or if you must troubleshoot more steps manually, use the Bootrec.exe

    
    Use the Bootrec.exe tool in the Windows recovery environment to troubleshoot and repair startup issues in Windows

  Let us know the results.

• Computer does not start after Windows 7 updates

  After the updates this week, Outlook crashed during an attempt to open the html emails.  I noticed that the Start button says to restart to be able to install the updates. Instead of restart, the screen went black.  I turned off and tried to turn on the computer.  Normally clicked and then dormant material.  Never on screen and remains black.  Have tried several times to disconnect all the equipment and power nothing doesn't.

  I have backups on an external hard drive but no ERD for Windows 7.  Read suggestions for open mode without failure etc. but if the SCREEN IS BLACK AND the COMPUTER don't YOU CAN t CHANGE THE PARAMETERS of START!

  Any ideas?

  Hi Joel,

  Thanks for posting your query in Microsoft Community.

  I suggest that you want to run auto repair with installation media and see if it helps you repair system files or not. For the execution of the task, I suggest you to try the steps below and see if it helps.

  Method 1: When you use the recovery environment (Windows RE) to troubleshoot startup issues, first try the Startup Repair option in the System Recovery Options dialog box. If this does not resolve the problem, or if you have additional problems manually, use the Bootrec.exe tool.

  Because you cannot start the computer, you may need to create a bootable Windows installation media, and then do an auto repair, and if this does not help then you try to restore your computer to the previous date.

  Note: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

  If you are using Windows 7 then the link provided below might help you to download and create installation media.

  Download Windows 7 Disk Images (ISO files)

  Method 2: If the problem persists, try to rebuild the BCD by using the Bootrec.exe tool. To run the Bootrec.exe tool, you must start Windows recovery environment (Windows RE) . To do this, follow these steps:

  1. Place the Windows 7 installation disc in the disc drive, and then start the computer.
  2. Press a key when you are prompted. Select a language, a time, a currency, a keyboard or an input method, and then click Next.
  3. Click repair your computer.
  4. Click the operating system you want to repair, and then click Next.
  5. In the System Recovery Options dialog box, click command prompt.
  6. Type Bootrec.exe, and then press ENTER.

  See the following link for more information:

  How to use the Bootrec.exe tool in the Windows recovery environment to troubleshoot and repair startup issues in Windows

  http://support.Microsoft.com/kb/927392

  Method 3: If after performing the above steps, you are able to start the computer and access the desktop then try to Uninstall KB3097877 update if it is installed, and then reinstall it.

  Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

• Laptop does not start upward, Windows error recovery

  Hello, my laptop has blocked start correctly.

  It all started when I was using the laptop as usual and the battery disconnected, I didn't notice right away until I removed the charger and the phone is dead, because then the laptop does not start with the dough connected and the charger,

  I use Windows 7 when I boot up I got to Windows error recovery that takes me so into the Startup Repair which is nothing, I tried system restore but it won't let me past picking of a restore point.

  I have I have the laptop currently in safe mode hoping that would allow me to restore the system, but it has not, please someone can he help because it is a work laptop and I need to use it this weekend

  Thank you, Josh

  Hello

  Thank you for visiting Microsoft Community.

  According to the description of the problem you are facing problems with your Windows 7 computer. The question might be if there is a file system corruption. Then I suggest you to perform auto repair. For the execution of the task, I suggest you to try the steps below and see if it helps.

  Method 1:

  When you use the recovery environment (Windows RE) to troubleshoot startup issues, first try the Startup Repair option in the System Recovery Options dialog box. If this does not resolve the problem, or if you have additional problems manually, use the Bootrec.exe tool.

  Because you cannot start the computer, you may need to create a bootable Windows installation media, and then do an auto repair.

  If you are using Windows 7 then the link provided below might help you to download and create installation media.

  Download Windows 7 Disk Images (ISO files)

  Method 2

  Try to rebuild the BCD by using the Bootrec.exe tool.

  To run the Bootrec.exe tool, you must start Windows RE. To do this, follow these steps:

  1. Place the Windows 7 installation disc in the disc drive, and then start the computer.

  2. Press a key when you are prompted. Select a language, a time, a currency, a keyboard or an input method, and then click Next.

  3. Click repair your computer.

  4. Click the operating system you want to repair, and then click Next.

  5. In the System Recovery Options dialog box, click command prompt.

  6. Type Bootrec.exe, and then press ENTER.

  See the following link for more information:

  How to use the Bootrec.exe tool in the Windows recovery environment to troubleshoot and repair startup issues in Windows

  http://support.Microsoft.com/kb/927392

  Hope this information helps.

  Meet us with the State of the question.

  Sincerely,

  Ankit Rajput

• Acer Aspire laptop computer does not start

  Lites button power screen stays black, the system tries to start, but he keeps power button light turns off.  I have a new disc of windows 7 32 & 64 bit.  I have the disc as a dvd before I turn on the power button.  With the new windows 7 dvd of 20 to 30 seconds to place power turns off.

  Anyone with knowledge of this problem would be grateful.

  Thanks in advance

  Hello Mojo,

  Thanks for posting your query in Microsoft Community.

  I imagine the inconvenience that you are experiencing and will certainly help you in the right direction to solve the problem. However, I would be grateful if you could answer a few questions to refine the question in order to provide you with better assistance.

  1. You did it any significant hardware or change software on the computer before this problem?

  2. What is the brand and model of your computer?

  3. What are the troubleshooting steps you have tried so far?

  I understand that you are unable to start your Windows 7 system. To prevent your system from automatically restart, try to access the menu advanced startup options by turning on your computer and pressing the F8 key before Windows starts. Select the option disable automatic error system reboot. Also, I suggest you try the following steps of diagnostics to verify if you are able to reach the office in one of the following modes methodical.

  Method 1:

  Please follow the underlying steps:

  Step 1. Disconnect all external devices except the keyboard and mouse.

  Step 2 I would like to start your computer in last known good configuration.

  If method 1 does not work, go to method 2.

  Method 2:

  Step 1: Try to start your system in a State of services necessary to the operation and a minimum set of drivers enabled, called Safe Mode.
  Start your computer in safe mode

  Step 2: If the system works fine in safe mode, try to clean the system startup:

  How to perform a clean boot in Windows

  Note: See "How to reset the computer to start normally after a boot minimum troubleshooting" to reset the computer to start as usual after a repair.

  If method 2 does not work, go to method 3.

  Method 3:

  As you cannot start your computer at all, I suggest to run a Startup Repair to repair the damaged boot system files and try to boot into normal mode. See the section: How to use Startup Repair in the following link.

  Startup Repair: frequently asked questions

  If this does not help, try to boot from a disc to install Windows 7 on the Windows recovery environment mode and then try to run the Startup Repair tool and check if you are able to start normally.

  If the problem persists, proceed to method 4.

  Method 4:

  You can use the Bootrec.exe tool in the recovery Windows (WINRE) environment to troubleshoot and repair the following items in Windows Vista or Windows 7:

  • A master boot record (MBR)

  • A boot sector

• A Boot Configuration data (BCD) store

Note: When you are troubleshooting startup issues by using the Windows RE, you should first try the Startup Repair option in the System Recovery Options dialog box. If the Startup Repair option does not resolve the problem, or if you must troubleshoot more steps manually, use the Bootrec.exe

Use the Bootrec.exe tool in the Windows recovery environment to troubleshoot and repair startup issues in Windows 

Hope this information is useful. Let us know if you need more help, we will be happy to help you.

• Unable to connect on WIndows (Windows 7 Home Premium 64-bit)

  I have HP desk top (bought 3 years ago) with Windows 7 Home Premium.  Today, after the regular windows updates, my PC has rebooted and showed me to the login to the accounts screen 2 user (both are protected by Word).

  When I clicked on any of these accounts, he was asked to enter the password and tried to connect.  But he couldn't and showed me back to 2 accounts login screen user.

  I rebooted my system several times, but the situation is the same.

  Please help me solve this.

  Thank you best regards &,.

  Ludovic pokora

  Hi Ludovic,.

  Thanks for posting your query in Microsoft Community.

  We apologize for the inconvenience caused due to updates.

  I suggest that you want to run auto repair with installation media and see if it helps you repair system files or not. For the execution of the task, I suggest you to try the steps below and see if it helps.

  Method 1: When you use the recovery environment (Windows RE) to troubleshoot startup issues, first try the Startup Repair option in the System Recovery Options dialog box. If this does not resolve the problem, or if you have additional problems manually, use the Bootrec.exe tool.

  Because you cannot start the computer, you may need to create a bootable Windows installation media, and then do an auto repair, and if this does not help then you try to restore your computer to the previous date.

  Note: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

  If you are using Windows 7 then the link provided below might help you to download and create installation media.

  Download Windows 7 Disk Images (ISO files)

  Method 2: If the problem persists, try to rebuild the BCD by using the Bootrec.exe tool. To run the Bootrec.exe tool, you must start Windows recovery environment (Windows RE) . To do this, follow these steps:

  1. Place the Windows 7 installation disc in the disc drive, and then start the computer.
  2. Press a key when you are prompted. Select a language, a time, a currency, a keyboard or an input method, and then click Next.
  3. Click repair your computer.
  4. Click the operating system you want to repair, and then click Next.
  5. In the System Recovery Options dialog box, click command prompt.
  6. Type Bootrec.exe, and then press ENTER.

  See the following link for more information:

  How to use the Bootrec.exe tool in the Windows recovery environment to troubleshoot and repair startup issues in Windows

  http://support.Microsoft.com/kb/927392

  Method 3: If after performing the above steps, you are able to start the computer and access the desktop then try to Uninstall KB3097877 update if it is installed, and then reinstall it.

  Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.