Turbo Tax CD setup.exe file not available in Explorer. CD is listed in the Explorer with an Apple on the drive.

My Turbo Tax CD does not start automatically with the initial insertion in the CD player.  The CD is listed in the Explorer with an Apple on the drive.  The Explorer does not list the file setup.exe on the CD.  However, he lists a few other folders.  I use Vista to try to load the CD.  The CD does very well on my XP computer.  Is there a problem with Vista with the CD that are for MAC and Windows PC?

Hi Undertaker Farmer,

 

Welcome to Microsoft Answers Forums.

  • You get the error message?
  • What is the edition of Windows vista installed on the computer?

TurboTax is a non-Microsoft program and we are not trained in this regard. However I will try my best to help you. Please, follow these tips and see if it works.

As a work around you perhaps activate the AutoPlay for the CD and check if the auto play works.

When you turn automatic playback, you can choose what should happen when you insert different types of digital media into your computer. For example, you can choose what digital media player is used to play CDs. When AutoPlay is disabled, you are prompted to choose what you want to do when you insert media files in your computer.

  1. Open AutoPlay by clicking the Start button, clicking Control Panel, on material and audioand then click AutoPlay.
  2. Do one of the following:
    • To turn AutoPlay on, select the Use AutoPlay for all media and devices check box.
    • To turn AutoPlay off, clear the Use AutoPlay for all media and devices check box.
  3. Click Save.

You can also try to copy all the contents of the CD to the hard drive and try to install and check.

You can also try to run the file Setup from the command prompt and check what is happening.

Click Start and type cmd and press enter in the command prompt window type the following command : \setup.exe and press ENTER.

See also the link below for the site of TurboTax on the requirements and check if your computer meets the condition.

TurboTax 2008 system requirements

http://TurboTax.Intuit.com/support/kb/installing/system-requirements/6389.html

If fail steps above I would suggest that you contact TurboTax support for more options, see the link below.

http://community.Intuit.com/QuickBooks

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

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