Unable to buy single image
Hello, I also try to buy 1 image as well. Please credit my account for the 1 image, unless the problem has been resolved in a different way! Sale of phones from Adobe was not able to let me buy 1 image. Thank you!
Hi, Jenna.
Please provide the error message. Visit the Contact Customer Service:
Click on Adobe Stock > 'Membership, account, payment' > ' payments, invoices, orders ">"still need help.
You will get a phone number different from that above and they should be able to help.
Let us know if you need assistance.
EBQ
Tags: Adobe Stock
Similar Questions
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Payment error - can not buy single Image
I can't buy a single image of Adobe Stock photos that I get an error as follows:
Payment error
We are experiencing technical difficulties. Please try again later.
I spent one hour on chat and another phone call wasted in support. No one can give me an answer. Nobody could clarify what called the "technical difficulties".
The cat person tried to tell me that I need to get a subscription that I have. The person phone told me to use a different email address and create a new logo in.
I need an image to an ad time-out and look like having to go back to Shutterstock I prefer not to do so.
I am based in Australia. My full creative cloud plan is underway. My credit card details are up to date. I previously made purchases without problem.
Anyone else have similar problems or do I have an idea on what to do next?
Hi Jennifer,.
I'm sorry that workaround does not work for you. I gave you credit for the tide you more, while we are studying the issue. Sign out of Stock of Adobe and sign of return and you will see them in your meter.
EBQ
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Can't buy a single image. Is there a bug fix?
Hello
I was unable to buy a single image for a few days now. When I click on the button to buy the image, I get a prroger that says: "good news! '. We noticed that you already have a creative cloud subscription. Here are your upgrade options. "But there is no upgrade option. Then I tried to buy the 10 images per month option (even if I didn't it), I got the same message. I really need this image, the brochure I am working on needs to go to the printer at the end of the week. Do you know when this bug?
Hi Timothy,.
We are aware of the problem and have even reported to the engineering team. We do not have an ETA for the moment, but the solution is in the testing phase so will inform you when we have more information.
~ David
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How / can I buy a single image (not a subscription)?
I see this has been asked before, but I have not found the solution to one of these threads.
I want to buy a single image for $9.99. Is this possible?
I am new to Adobe Creative Cloud, am supposed to have 10 free images but gave up on it because it seems that you have to buy a subscription to get these free images.
Can anyone outline the steps to buy an image only? Without a subscription?
Hi Erin,.
I was having the same problem and could not find a solution to that earlier. I used incognito with Google Chrome, so I was already connected and no old navigation data seem to found the picture and began the process of purchase. He asked me to use my standard newspaper in the data, but this time I had the option to purchase single image and everything went very well and just downloaded my image.
Hope that helps.
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Why can't I buy a single image?
I tried for a couple of hours now to buy a single image, but keeps it site invites me with a message "good news!" you are already a member, here's your upgrade options"? >! I can't buy a single image. Help. Please, I beg you.
Hello Zeno and Sarah,
I am a member of the Adobe Stock Engineering team and we are working to solve this problem and apologize for the inconvenience. I have given you every some free licenses for your trouble. You will see them in the counter of the image at the top of the page when you next connect to Adobe Stock.
EBQ
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How to buy a single image?
Hello
I read on the site in several places that you can buy a single image, if you want, but whenever I click the link it takes me to the same subscriptions page, where there are only two options, which are on a per image basis.
I understand trying to promote your monthly subscription "10 free image" thing, but have you really made it impossible to just buy a single image?
When you find an image that you want to allow, the basket option shopping will take you to a page where you can pay for the single image example
Let us know if this doesn't work for you.
Thank you
Bev
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I get a payment error when I try to buy a single image
Hello:
Ive tried to buy an image for about an hour now, but I try to pay each time I get a payment error that says:
Payment error
There is a problem with your payment. Please try again later or contact Adobe technical support.
I have tried different browsers, by logging in and once again, but nothing helped. Am went to check my payment information, everything seemed OK.
I'm on a Mac under OS X El Capitan, my subscription of the CC is paid in full.
Im a bit of a hurry and have 7 other wise I want to download. It drives me crazy: can you help me?
Duncan
Hi Duncan,.
My apologies for the inconvenience caused.
Ask you please try the following:
Clear the cache of the browser and cookies, refresh the page and try again the purchase flow.
There was a problem of purchase, but teams have fixed now.
I hope this helps.
Thank you
SIMAR
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We are therefore now on the THIRD DAY of not being able to buy simple images?
I have worked in the service the customer, so I do my best to keep cool. I understand that this is not the fault of the person who will read this. And I am aware that Adobe is aware of the problem too... however...
I called three days ago now. I was told at that time here, they are working on the problem and that I would receive an email "within an hour" Let me know when it would be resolved, and I'd be able to buy a single image. I never received an email (because nothing is fixed yet) and my project is now the third day of delay. And no, I'm not interested in the signature on another annual contract as a workaround (clever, but no trick.)
I see others here have received credits image for their trouble. CC all subscribers will get credit for the image? How will it work? I find that it is hard to believe that minds of Adobe have not found a way to solve this problem, because I guess that's a top priority - must be to lose tons of money, right? Or are you doing enough on getting desperate people who need complete their projects on time, has signed a contract? Believe me I am happy with the image credits, but I would be much happier if I could just download the image I need and get back to work.
Hello, Bradley,.
I am a member of the Adobe Stock Engineering team and we are working to solve this problem and apologize for the inconvenience. I am sure that anyone who you contacted was expecting a quick fix. I gave you a few free licenses for your trouble. You will see them in the counter of the image at the top of the page when you next connect to Adobe Stock.
EBQ
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Adobe Stock single image has a purchase or subscription?
Just before Christmas, I have connected to Adobe Stock and began the process of buying my first "single image".
I chose the image I wanted and was sold by using my credit card. I had some internet problems that night, and somehow the transaction has been processed twice.
I contacted support and asked them for a refund (they don't me you). During this conversation, I was told that I was on a single image subscription (or two subscriptions due to the error). I couldn't understand this as anywhere I see done website, terms or common Questions made it says that a "single image" is a periodic subscription. On the Stock site he said "pay-per-view the image or choose a subscription. In the table options it is said, of the simple image a $11.99 and then has 10 images for $ 35.99 / mo and 750 for $ 239/mo. Having "/ mo ' at the end refers to recurring subscription but the $11.99 has no this. I asked the support person to cancel subscriptions in this matter and requested a confirmation by email, which did not arrive...
I contacted support once again and was told by another person that individual images are not on subscription. What the heck! now I'm totally confused.
WHAT IS A HORIBBLE EXPERIENCE!
So... is an Adobe Stock single image has a purchase or subscription?
Hello
Adobe Stock single image is a one-time purchase.
Sorry for the confusion caused.
Thank you
Bev
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