Unable to connect to blackberry id blackBerry smartphones account

can someone give me a solution for the problem, that I can't access my app world, she asks for the connection of BB and when I enter the username and password is 'unable to login to your blackberry ID' but I can connect

through the site https://blackberryid.blackberry.com/bbid/login/

Thank you... Is to connect now '... Thanks for the support

Tags: BlackBerry Smartphones

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