Unable to connect to OnPlus 100

Unit was working fine for a few months, but other factors, at least 2 of the resets of material were performed on this device.  The device becomes apparently an IP address from the DHCP server because I am able to ping and it appears in my DHCP reservations.  I know that the original IP and the new IP address is different.  The Portal shows that this device is in offline mode.  The two lights flash red at the same time.  Any ideas?

Thank you

Anthony,

The two flashing red LED indicates that the device has been reset properly and try to download the latest firmware.  As it seems that the device has been in this State for a while, there seems to be a problem with this download.  The fact that the IP address of the device has changed does not directly affect our service, but it could make a difference in your local LAN depending on the configuration of your firewall.  OnPlus service does not require the opening of incoming ports, but it requires several outgoing ports, such as listed in section 2 of the User Guide.  It is possible that the firewall has been specially configured for the old IP.  Downloading is done via http, it is therefore also possible download is blocked by an IPS.  I will send you a private message regarding some other detals I noticed in our logs.

BTW, section 14 of the Guide shows the different States of the LED.

Andy

Tags: Cisco Support

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