Unexpected problems with creative cloud
I have MasterCollection CS6 (see this as MC6) installed on my computer and was considering to be creative cloud (see this as CC). The problem is that if I get a CC subscription now, and then a year or two years from now decide I can't but he and must stop.
According to my chat with support line - in this case, all the applications that I installed CC will stop working. That in itself is not good because if I developed things for clients with CC, then I'm not able to serve these customers. So I would need to be very careful not to develop anything for a client who could only be maintained by using components in CC. Very well, but that doesn't make much less valuable CC? If this is the true state of things, I hope that Adobe allows you to keep the applications you use regularly after a subscription mistakes; Adobe might have a limit on how much you can keep tools, but not allowing a subscriber to keep everything seems stupid. Yes?
This makes me reluctant to subscribe to the CC, but my next concern is even worse and I don't have an answer at this time.
My second concern is that CC interruption might cause MC6 to stop working and I need to reinstall if I disconued my subscription of the CC. It is a kind of nightmare scenario, because I install configurations for my tools over long periods of time, and all of a sudden having to re-install everything would be a problem.
The online chat couldn't give me a full answer to my second area of concern.
If I were to add functionality to my Photoshop MC6 using CC, CC would recognize that I already had a license and not take ownership? Forge, I lose these extra features if I interrupt CC, or my entire Photoshop application would cease to work even if I have the license? Because even though I was very careful never to use CC for adding features to Photoshop, certainly more than a year this would happen by mistake very easily through automation.
I really think that Adobe needs to rethink its policy in these areas. Creative cloud looks great, until you start to look at the details. Then, this looks like a very bad deal and seems to cause enormous technical problems.
You're too thinking that it. Sorry to say, but what would be the point of the use of any software on this planet that uses formats owners if you're afraid that one day you no longer have access to the tools to be able to modify or create? Yes, even a simple Word file is a proprietary format and will be different in OpenOffice or something else. It's the natural order of things, and if your tools are becoming unusable for technical reasons, because they simply does not work on a current version of Windows in 2030 or they will switch off for licensing reasons is secondary. The only reasonable support is that the newer versions of the same programs will always be able to open files at the back of a single version. It's as good as it gets and you won't find any software provider leaning out the window and saying more than that. Keep your software up-to-date and compatible versions is yours and your clients responsibility. The rest isn't even the question - of course, chances are that you will need to install a different version then current product from Adobe, if you interrupt your CCM, but otherwise, nobody is forcing you to make updates / upgrade during his execution, at least not until the next larger and the latter version is out the door for at least six months. Of course there may be some resons that adobe will finally cease support of previous versions and require you to move to CS7 or whatever. However, how who would be otherwise than with autonomous versions? If Adobe won't give you an activation, it is just as useless. And just to get this straight: you do not have the software, not with CCM, not with a boxed version. You are allowed to use it in the licnes, but that's all. If it is somehow comparable to the possession of soemthing, is a matter of legal debate...
Mylenium
Tags: Adobe
Similar Questions
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I have a Lenovo Windows 10 PC and have encountered some problems with creative cloud recently.
More important, I'm currently unable to open one of the applications. My membership is up to date when I check on the website of Adobe, but I ran into a problem where some kind of loop connection is produced, never allowing me to open an application. I used alternatives at the same time, hoping that it was a software bug. But recently, I'm only invited to use a trial version of the software and never reach the login screen after that trial is in place, as it is in a loop 'Validation of software '.
I have many problems with the Pro premier in recent months as well, but this is probably not the forum for these questions. I appreciate any direction or help get the apps don't works for me even once, I'm a bit sick of the use of Pixlr free when I paid for Photoshop.
Must what information I provide?
Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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I have a real problem with creative cloud.
I have a real problem with creative cloud. I bought two plan of creative photography of cloud. Then I downloaded Lightroom, but then I saw the button with the marker 'buy', what is it? I need to buy it again? Please, help me!
You only need one subscription
To cancel a see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link cat from Monday to Friday
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. " -
Problems with Creative Cloud Desktop on the migration of the old MacbookPro to new MacbookPro
It is not a question but more my recent experiences with migrating from an old (mid-2010 MacbookPro 17 ") to a new MacbookPro (mid-2015) and the consequences regarding the CC Apps.
I didn't know that he would have problems with creative cloud during the migration process (or I don't think there should be), but clearly there is something about how Adobe Connect all of the CC following your computer as part of the license agreement which means that you cannot migrate right and it will be honky dory (that's Aussie for you beauty or top notch or large if you) prefer) just like any other piece of software on my laptop that comes with a software "KEY" to the license. Every other piece of software migrated perfectly and works perfectly without having to reenter the KEYS so he beat me that Adobe makes it so damned awkward... but anyway... it is what it is. The fact that the license agreement allows you to have the software installed on 2 machines is another reason it intrigues me that you cannot migrate seamlessly.
What alerted me on an issue after that migration was that Desktop CC crashed suddenly on a cold start. So I looked at these forums and found a thread that explains how to remove Desktop CC and reinstall. It worked but later in the day after a reboot it CC Desktop crashed again. Put it back, once again failed. Discovered that the preferences Office CC file has not been deleted by the CC Office uninstall App manually deleted, empty the trash, rebooted, reinstalled and it worked. Next reboot, it crashed it again. What the...
Now I'm about to throw the laptop out the window, but it became clear that I had to remove every single application under the CC and then clearing debris NOT removed by uninstall of applications. It became a nightmare after nearly 6 hours of effort.
From 23:00 last night I gave her one last shot. Uninstalling, cleaning of CC tool, kill everything, throw it in the trash, reboot and reinstall. Sam with my fingers crossed and poof, it just. Winner winner chicken dinner. Click on install both applications LI and PS, then set the computer laptop do not sleep and stop at the bed. In the morning, she did, and after a reboot, everything is good. SO FAR.
Hope this might help someone else who is having similar levels of grief.
Chris
Thank you John, but I already figured that out as you would have assumed my post. Also, I've marked as supposed message answer because I've sung on the first sentence was that it was more a comment for the benefit of others who experience the same issue. Not sure how it has changed state is an unanswered question.
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Hello, I have problems with Creative Cloud Packager. I bought this product yesterday and since then I can not download completely all components. 59% or 65% of the download I get the message: "connect to the internet and try again." I am connected to the internet through Ethernet, I checked my connections through various steps recommended buy Adobe to see if my connection is correct and he is!, so why I can't complete the download process. I feel frustrated because I have clients awaiting results of my work that I can do right now. I have read all the information on the Adobe pages but nothing shows that can help solve my problem also the way things are described sometimes seem complicated and exotic as; not everything I understand particularly when it comes to some technical descriptions or abbreviations. I would be grateful someone help and advice on this topic. Thank you Nina
Hi Nina,
This link might help: cloud creative activation and troubleshooting of sign-in
Kind regards
Sheena
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problem with creative cloud of emergency!
Hey I have a problem with creative cloud, I can go on it, but the apps tab is plow me download error download creative cloud so I download, but this does not make any meeting, because the app it self is plow me to download free whaaa? so I search things on OOBE & update of the application support stuff online, but nothing seems to work when I try this stuff it changes to a blue spinning download error loading thing can do everything a please help me I want to download after effects its really important and it seems that the only way is to throw away the creative cloud!
Mac https://forums.adobe.com/message/5470608 spinning wheel
-Similar to Windows https://forums.adobe.com/message/5853430
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Hola, tengo mi Suscripcion a problem with Creative Cloud, al momento los programas use sale me el message of Quebec tengo version prueba puedo hacer para el problema delivery
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
I have a problem with creative cloud applications is not to be downloaded or updated date on my i mac, current applications, I still have work. I uninstalled the cc application and re-installed but without success, on the applications tab there is no code error only saying download error out area allowing you to charge applications call does not work... any suggestions?
Hi James,
Please follow the article: CC help | Download error in the applications tab of Creative Cloud Desktop Application to get this fixed number.
Please let us know any questions.
Thank you
Yann Arora
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Huge problems with creative cloud. I have a VIP account, 5 licenses. Everyone knows the app crashing. As a result, I lost a huge document that could potentially cost the company of thousands of pounds. (Fortunately, I had a pdf) the file is now completely corrupted. So, I try to use the cloud storage if synchronization, im told is still available for me to locally to do because im saying that this feature is sindou in 'lots', even if the website of adobe says "as a member, you have the right to download and use the new features as they are released; you get the best tools immediately "." I tried to call on the phone and if the person was very helpful, little has been identified as a possible cause. The cat twice and the best advice was to sign, and then insert it again. Please help, view of the threat to become corrupt because of daily accidents of the files is completely unacceptable. What can I do?
Hi david.leonard,
If you have CC apps crashing please consult the KB: http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html .
You can ask to get a quick access to sync via this link: https://creative.adobe.com/earlyaccess.
Kind regards
Romit Sinha
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What is the problem with Creative Cloud connection update
What is the problem with Creative Cloud connection update? I tried 25 times to update, but it does not work? Can you please help?
Double-click on the creative process of cloud. which opens another window that contains a button exit.
or, click the process (to select) > click on view > click process to quit. This method brings up a window that contains the two resignation and force them to leave (in the case of quit smoking does not work).
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After effects CC download stops at 43% / problem with creative cloud
Hi, my problem is in the title: on my PC, AE stops every time at 43% download and sends me an error log. But I can't get a screenshot of this journal because (second problem here) creative cloud refuses to start, displaying only a white window with no option available.
If you wish, you can activate the hidden administrator account and try to install once:
N ° 1)
Click the start menu, and then in the search box, type in slot CMD.
In the list of search results, look for the option command prompt.
Right click on the option from the command line , and then select "" Run as Administrator " ."
It will open the command prompt in elevated mode window.
Step 2)
Now copy command below can do a right-click on the black prompt screen window, select the paste option and press the Enter key.
NET user administrator / Active: Yes
You should see a message that the command completed successfully.
Step 3)
Restart the computer and the connection to the user account named ' administrator' and then try to install creative Cloud applications and check.
Always the same? Let me know
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too many synchronization problem with creative cloud layers
I have a PSD I'm syncing to creative cloud, my file currently 1447 layers by the method of counting that I used through article of the blog below. My account of the layer is < Cloud 1500, but creative thinks I have over 7,000. There seems to be a large gap between the here and so this is originally my files is not to be treated by creative cloud.
Anyone can shed some light.
Link to the Article of the Blog: http://bjango.com/articles/howmanyphotoshoplayers/
Link to screenshot of layers: http://1drv.ms/1FnkCDp
Text Pad doc with all the layers in this link: http://1drv.ms/1Bof4NN
Please see: too much problem with creative sync cloud layers
(Double Post)
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Problem with Creative Cloud Desktop app for Windows 8.1 update
Hi, I have updated my desktop and laptop to Windows 8.1 over the last day and have noticed a problem with the Cloud Desktop creative application.
Some menu items when I right click on either the CC system tray icon, or click the menu settings in the interface of the application itself does not show. I've included a screenshot of the problem.
I tried to uninstall and reinstall the desktop application, but it did not work. Any ideas?
If you update to the current version of the creative cloud desktop application should allow you to solve this difficulty. For more information, see creative cloud desktop has lack of text of point 8.1 of Windows - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html.
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Problem with creative cloud and El Capitan 10.11.4
Just updated to El Capitan 10.11.4 and now creative cloud will not work (pop-up box says it may be damaged or incomplete). When I try to download and reinstall, it stops just during installation. What can I do about it?
Hi bertramm63196564,
Please try to uninstall the "Creative Cloud Desktop App" and run the "Creative Tool Cleaner Cloud".
Then, reinstall the Desktop application." Uninstall the Adobe Creative Cloud desktop application
Kind regards
Maurice
This answer was helpful? Please consider marking it as 'Useful' or 'Right answer' to help future customers with the same problem. Thank you!
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So to continue with my problem. I could not open CC, or if I sound only for 1 day, then I get this problem again...
Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged. Please download and install a new copy of the creative from cloud
' http://www.Adobe.com/go/adobecreativecloudapp '.
I was in the chat with Adobe 5 times now for hours in a row and had to re download my times apps and use my data allowance and I'm sick of it! After every time Adobe says: the problem is corrected and I will have no more problems, and that's not true. The last time I was in the chat was last night and it reassures me, the problem has been solved once more and it worked today and tonight it's the same thing. I am a student online and am so far behind that I have not been able to use my apps, Illustrator and Indesign as CC keeps having this problem. I am very frustrated and I don't know what to do. If I go again being discussed, I know they will do the same thing and I am not convinced that they will never fix this problem. They assure me this is not my computor but it is a corrupt file or something on it. I pay a monthly subscription for the products that I can't even use
Please, try the following steps:
- Uninstall Adobe CC (Creative Cloud help |) Uninstall the creative Office Cloud app)
- Reboot the computer.
- Install the latest Adobe Creative cloud version from the link: CC help | Creative cloud desktop
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