Updated, Windows cannot recognize iPhone

Windows has pushed an update of my (the entire office) computers last night. Now, I can't reload my iPhone, rather than computers recognize my device. I followed the steps from Apple to check the USB, but all said ' USB/UNKNOWN '. (Windows 7)

Is there a fix or an available update?

(Yes, I understand that I use a Windows computer with an Apple product, and for some people, that's a major blunder).

Hello

Thanks for posting your query on the Microsoft Community.

According to the description, I understand that you computer Windows is unable to recognize your iPhone.

This could happen because of some corrupted USB drivers.

I would like to know some information.

  1. You are connected to a domain network?
  2. What is the brand and model of your computer?
  3. Make your getting any error message or error code?

Try the methods.

Method 1:

I suggest to run the hardware and devices Troubleshooter and check if that helps.

Open the hardware and devices troubleshooter.

http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

Method 2:

I suggest you uninstall and reinstall the USB controllers to check the status.

To remove and reinstall all USB controllers, follow these steps:

  1. Click Start, click run, type sysdm.cpl in the Open box, and then click OK.
  2. Click on the tab material.
  3. Click on the button Device Manager.
  4. Expand Universal Serial Bus controllers.
  5. Right-click each device under Bus USB controllers node and then click on uninstall to remove them one at a time.
  6. Restart the computer, then reinstall the USB controllers.
  7. Plug the USB device and test to make sure that the problem is solved.

I hope this helps. Please let us know the results. We will be happy to help you further.

Tags: Windows

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