Updates to blackBerry Smartphones Desktop Mgr.


Yes, it is because it needs to know which phone requires the update so you can connect several models (not at the same time) for the DTM.

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry Smartphones Desktop Mgr - password login on reinstall

    HI - hope someone can help.   I had two months of good operation and syncing with my computer HP laptop and BB 8330 Curve, everything was fine until I had to send the laptop hinge repair... Well the service people also reconfigured my computer too.  (Thank you gee)  Meanwhile my BB is still get email and functioning fine with programs that I have loaded before.  BUT - I would like to connect to Desktop Manager.

    Then loaded the installation disc and connected the BB via USB, it sees it but asks me a password.  I put in the PW does it work to unlock the BB , but it does not recognize.  What should I do - I tried 6 times and you want to wipe the device!

    Thank you

    Kate

    Hello

    I think it's the right way to go,

    Use this link to make sure you have uninstalled the DM properly on your system:

    http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

    Turn off the PC and recharge the DM

    Let me know how it goes!

    Thank you

  • Sync Usb blackBerry Smartphones Desktop Mgr 5.0.1 with BB9700 contacts error

    Current setup: Desktop Manager 5.0.1 BB9700 5.0.0.330 Win7 Outlook 2007

    Email configs on google (root) device live, rejected and the tmobile blackberry

    Config on the computer outlook e-mail and live google

    No company account on this device, this time at home and device

    Currently, when I plug the usb 2.0, I am able to back up, restore, and synchronize all

    with the exception of my contacts when I try to sync the contacts, I get the following

    Sync is currently unavailable for the address book, because the application is configured for the wireless

    Sync. desktop synchronization will be disabled, please check the help

    When I show two-way or one-way syncs (device to outlook)

    any ideas, thoughts

    you synchronize with your gmail contacts.

    Therefore, there is no reason for him to back up or restore on blackberry.

    to disable gmail sync go into the contacts icon, click on menu for options, select your Gmail under contact lists and turn off wireless sync. then your contacts will be back up and restore in the DM

  • Software updates of blackBerry Smartphones

    My BlackBerry 9930 cannot send request for available updates via the wireless network

    EmmanuelSmith911 wrote:
    I tried and nothing has changed,

    Hmmm... Sorry to sound as I do not understand, but well I don't. Does this mean that the steps, has worked exactly as described, but do not resolve the symptoms you have described initially? Alternatively, the steps even not worked exactly as described?

    EmmanuelSmith911 wrote:
    I'm starting to think that this could be the it policy which could cause this problem. How can I remove the it policy?

    It is possible. But if you stay on BES, you cannot remove the it policy... you have to work with your BES admins to solve the problem.

    If you are not on BES, you must first check if you have a latent policy on board:

    • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

    If you have one, then this is the only method to remove:

    • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

    Beware you warnings... it's completely destructive to everything you have on your device now, then you must know how to recover from that after the withdrawal of the policy. If you choose to use the backup/restore as your method of recovery, so make sure you do selective and not wholesale... If you restore databases who say company policy or something similar, then you just put it on your device policy, and be right back where you started.

    Good luck!

  • Using software update to blackBerry Smartphones.

    I had planned an update last night to demand for 2300 hour British. When I woke up, I found my phone was off and the charger was out of my phone. When you turn on again my phone, he immediately started backup software, which was going well until he started the social RSS update. Due to the fact he did not pay all night, it was not connected to a sense of network, it appears 'Social Feeds 0% '. Unfortunately, I can't leave this screen and so it tried to save social stream without connection for the last 6 hours.

    Thank you

    Tom

    Hello and welcome to the community!

    First - reduce the size of the font in your messages... the effect is the same as if you had used ALL capital LETTERS, for which this article could be useful:

    Now to your problem...

    (Credit JSanders)

    There are two methods for recovering for you to try:

    One:

    • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
    • You have three Retry option, update or cancel, and then click Update.
    • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
    • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

    Second:

    • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
    • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
    • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
    • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
    • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

  • Update to blackBerry Smartphones

    I'm going to bundle torch 9810 7.1 2108 (v7.1.0.746, platform 5.1.0.546)

    There is no option in my phone to update the software on the phone itself

    can u suggest how to get that?

    also I don't know what NFC and how to use it in my phone

    and it doesnot contain also an fm radio... as indicated by the site to version 7.1

    and also mas bb do not work on my device

    Hi rhythm_mittal

    Here, it is recommended that you upgrade your blackberry operating system 9810

    The latest version is 7.1.0.912

    And here is a method to update the information.
    Knowing that the application is no longer compatible with OS 7.1 or then Waze BlackBerry Maps give you problems with version 7.0.

    Search and download your OS and everything above applies

    By sdgardne 

     

    However, here's what I propose...

    The easiest way is, on a PC (you can not do on MAC):

    (1) make sure you have a current backup and your BB complete... you can find complete instructions via the link in my sig auto below. (It's probably debatable given the errors you have... it is likely that your data are already parts of your device, which means that you must now rely on a backup you took before that happened.)

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • BlackBerry Smartphones Desktop software version corresponding device OS version?

    Hello and good day,

    I am very new to blackberry.  I just got a 8830.  I'm getting ready to download the Desktop Manager and was wondering if (since the OS on my device is v4.2.2.123), if I have to only download the desktop v4.2 Manager... or can I get 4.5 or 4.6?  Also, I downloaded the upgrade for take my OS v4.2.2.196 device so I can use a full 8 GB card.  Tips on how to install this on my device (it's currently just on my desktop where I downloaded it)?  Thanks for your time and patience and have a great day!

    BP

    There is no relationship with device software and desktop manager version. You can download and use the updated 4.6 with your Blackberry.

    Check the steps below for OS - upgrade

    Step #1

    Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

    Step #2

    Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

    Step #3

    Users can perform a full or selective data backup by using the tool of backup and restore in BlackBerry Desktop Manager using the following steps:

    1. Connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager.
    2. Open BlackBerry Desktop Manager.
    3. Double-click on the backup and restore.
    4. Select backup to perform a full backup or select Advanced to make a backup of specific databases.
    5. Choose a location to save the backup file, and then click Save.

    Step #4

    To perform a clean installation of the BlackBerry Device Software, do the following:

    1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
    2. Double-click The Application Loader icon.
    3. Click Next to start the installation process.
    4. Type your BlackBerry smartphone password, if prompted, and then click OK.
    5. Click on the checkboxes corresponding to the names of the applications you want to load, and then click Next.
    6. Click Advancedand then click the check box next to delete all already installed applications.
    7. Click on Next.
    8. Click the check box next to do not automatically back up the application during the process of loading data.
    9. Clear the check box next to the backup and restore applications installed wireless.
    10. Click Next > Finish.
    11. Once the process is complete, the load succeeded message. Click close to return to BlackBerry Desktop Manager.

  • Update blocked blackBerry Smartphones?

    I was invited by my Bold 9900 that an update was available and I started the process.  I was warned that I would not be able to make an emergency call two hours etc., which was fine since I was at home.  However, 5 hours later and he blocked to "Backing Up your data '"Social Feed"0% 19%.

    I only am not tech savvy enough to understand why it would take so long?

    (Credit JSanders)

    There are two methods for recovering for you to try:

    One:

    • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
    • You have three Retry option, update or cancel, and then click Update.
    • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
    • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

    Second:

    • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
    • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
    • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
    • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
    • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

  • Problem installing the update of blackBerry Smartphones BB App World

    I have a very old BlackBerry App World build my torch.  While I wait for a Z10/Q10, I try to update.  For some reason when I update to 2.1.1.2 to 4.3.0.26 I get a Setup error.  Any suggestions on how to do it?  I don't see a way to remove the BlackBerry App World and reinstall.  Thank you.

    -Eric

    Hi ericschiff

    Welcome to the Forums of the BlackBerry Support

    What model of torch you have! If you encounter a problem with the update you can try to re - install BlackBerry World. For which first of all, go to Options > device > application > locate and remove BlackBerry World of this list.

    KB10040 : How to view or delete an installed BlackBerry smartphone applications

    After deletion to perform a battery pull reboot by removing the battery in your device is on.  After you restart your BlackBerry browser go to www.blackberry.com/appworld and download the most recent version. Perform a restart after the installation.

    Try it and tell us if you feel any problem.

  • Updated to blackBerry Smartphones BB8310 4.5 - almost lost everything

    Update Blackberry 8310 to 4.5 - major problems...   Why the update do 99% of my messages, 100% of my photos, all my calendar events, delete and change my custom settings?
     
    How can I get that back?

    Hi and welcome to the Forums!

    If you've made a backup as part of the update process (providing the Office Update method... maybe not OTA Update method), you can restore this backup file. See this procedure:

    • KB10339 How to restore data from a backup file to a BlackBerry smartphone

    If you do not have the necessary backup file, then unfortunately you out of options, I'm afraid...

    Good luck!

  • Mail update of blackBerry Smartphones

    Hello

    Please help, I just upgraded my mail for the latest software and the mail has stopped working, when I go to the post office set up it says update available for the device, but when I switch the unit to new email set up the version of the application 6.11.0419.0755 the phone then freezes on reboot screen. Why this phenomenon happens and is it possible to use the current mail set up, and no upgrade.

    Thank you

    I had to share this so people won't spend 2 weeks lost, wasted support calls telephone beause it solved my problem. All the best!

    My initial error message to come after I updated my Blackberry to the new OS6, I went to my email setup, and he says "search for updates"
    He finds a new update of my 6.0.0 already installed e-mail configuration application to the new 6.11.0419.0755.
    When I click on "Download", it says replace existing version? I click 'yes '.
    He said it: 'com.rim.bis.client' contains a different version of the "net_rim_bis_client" module, which is also used by the configuration of messaging application. If you continue, "email setup application" may stop working correctly. move forward?
    If I click 'Yes', it blocks my blackberry and it does not restart and I have to do a hard reboot complete, wipe the device and reload all of my backup on blackberry desktop.

    The solution: plug your BB to BB Desktop Software.
    List of Applications open.
    Make sure that language support is enabled. Leave BB Desktop Software to install language support option, then it will reboot.
    It worked for me yesterday after I found the fix above on the web. Before that date I've experienced everything everybody suggested which means that I reinstalled my OS several times.
    So if the steps above do not work, reinstall the latest OS and then make sure that supported language is checked. Everything works fine now.

  • Update from blackBerry Smartphones to desktop manager 5.0

    I'm running 4.7 when I say it looks like updates it is 5.0. It downloads runs through the installation process and said it was over. However, when I restart it still shows 4.7 with a 5.0 download waiting.

    Any suggestions?

    Make the download/install manually.

    Download Desktop Manager here:

    https://www.BlackBerry.com/downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

  • Update blackBerry Smartphones Desktop Manager install

    I clicked CHECK for updates

    So, I see the 5.0.1 for the DM. I click on install & see in the taskbar of Pop up

    THERE WAS AN ERROR OF INSTALLATION OF UPDATES

    I'm doing something wrong?

    I downloaded it directly from BB...

    https://www.BlackBerry.com/downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

  • Firmware update for blackBerry Smartphones

    Because of the usual problems of MMS with Blackberry 8100, I suggested updating the firmware with the version 4.2.1.101. I found another version, I think it's a newer version, the 4.5.0.55.

    I need to know:

    1 should I try and install the 4.5.0.55 or maybe it's not correct for my phone or not solve my problems with the reception/sending MMS (which, at the present time, is impossible)?

    2 - is enough to make a backup with Desktop Manager - in case I have problems with the new version and want to return to the older? What are the backupped of data, the current firmware and all my personal data - contact, activities etc., or only one of these options?

    Thank you very much to all the world, I'm really in trouble - need to MMS for work and my impossible to subscribe internet provider plan!

    It could be a limitation with the device, not the SIM card.  I use a BlackBerry Sprint device, and I can't send and receive MMS messages.  However, if I had to switch my number on a regular cell phone, then I could send and receive MMS.  I just guess that it might be the same problem you are having.  Which carriers do you use?

    You can not save the previous firmware, only the data on your device (which again, is always a good thing).  When you connect your BB to your PC, start the Desktop Manager to the top and click on the Save icon.

    If you want to have a copy of the firmware that you have now, in case you want to downgrade to it, you will need to check on your carrier's Web site, or Google search perhaps.

    If you have the old and the new firmware (not just downloaded, but installed) on your PC, you will be prompted to update your device when you connect it to the PC.  To downgrade, just uninstall the new firmware via Add/Remove programs and connect the device again - you will be prompted to downgrade.

  • BlackBerry Smartphones Desktop Software - HELP! It syncs more

    After updating the software of office about a month ago I am more able to synchronize Organizer data. It worked wonderfully well before this, but I can't seem to find a link or site for the previous version of the software download. I tried to uninstall and reinstall the new software without success. I have reset the settings several times but without success. I connect the phone (torch 9860) to the computer and open the software. I put it on auto-sync and synchronize dialog box appears for a split second, then disappears. At this point, there has been no synchronization. I then click on the "sync button" bottom right of the screen and the Synchronization dialog box.

    Photos & video can be synchronized but not data. I left it like that for hours but nothing happens. The only way I can close it is CTRL + ALT + DELETE and close it through Task Manager.

    I'm doing something wrong? Can anyone help? It's bugged the hell out of me as it was working perfectly before. Is this the right place to ask this question because I'm having no luck elsewhere.

    Bravo!

    Hello Rob,

    Welcome to the community

    You can download older versions of the Desktop software on the link below. Just scroll below for earlier versions.

    http://us.BlackBerry.com/apps-software/desktop/desktop_pc.jsp

    Update your Mediasync:

    http://us.BlackBerry.com/apps-software/desktop/mediasync.jsp

    Guilbert

    Ron

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