Upgrade Windows 10 on Inspiron 17 R SE 7720 - battery life has decreased

Similar Questions

• Upgrade Windows 10 - Dell Inspiron 15-3520

  I currently have an inspiron laptop 15-3520 I bought in 2012, provided with Windows 8 pre-loaded. I have updated for Windows 8.1 and wonder if I can get the free Windows 10 update when it comes out. Any response would be appreciated, thanks.

  The same problem after upgrading to Win10, my 3520 had a black screen and 3 beeps.  NONE of the resets/configuration/fixes traditional worked! The only way I have mine and a 3520 neighbors going still once was to remove the CMOS battery, that resets it enough to let you into the BIOS by press "F2" to the now visible screen - Dell - and then you can set the BIOS to reload the default values and restart.  Now you should be able to get your previous Windows OS or Win10 (depending on how much the upgrade of Win10 had before he died) - in my case back to Win7 and Win8.1 for my neighbors.  The hardest part is getting to the CMOS battery... take the laptop part (completely) AC/battery removed, remove the keyboard (4 small push in the tabs along the top of the keyboard) then remove 3 wires (all marked with blue color/tabs) 1.) Flip clip Brown connector for the right to remove the keyboard, 2 cable). lift 3 and connector Brown to remove the power cable (upper-left)).  lift up the Brown connector to remove the track pad cable.  Then remove the 2 screws of the now open hole where the keyboard has been removed (only 2 screws down the holes in Brown plastic, middle left and middle superior) now go back on laptop and remove all the screws from the bottom and then reverse vertical back and separate the top from the bottom box, must be gently hand repeatedly (pick is a great tool or a small screwdriver) around cases spread them up set aside.  The CMOS battery is a round flat cr2025 type battery in a holder under where the pavement was in the front middle of the motherboard (pop out by small screwdriver inserted into the slot on the left side of the holder). expect a few minuets to load disapate (could be as much as 30 min. wait if it is a new battery or your most recent laptop, mine only took a couiple of minutes...) pop it back into the holder and then back up the laptop (inverse of what we just did).  After replace the main battery and connect the AC press the power button and from the Dell splash screen should come up, press "F2" to enter the BIOS and the move tab to restore factory default and save them.  Now you can come back to Win (your version) and restore it back to what you had or fix/complete the Win 10 update.  I fixed the problem drivers/settings etc. and others around the net (just search your model/problem/hardware) and follow leads and now I have 2 running on 3520's Win10 job! I can get pics if it helps...

• Upgraded Windows stuck 10 to 99% still once, and now it has exceeded the deadline

  Hello

  So I tried upgrading my laptop for windows 10 several times. It updates and then installs and is going slower and slower the higher percentage it gets. Once at 98%, that it takes 2 hours and 99% it keeps going. I have never run for more than 5 hours arriving at 99% until today, since it was the last day, I could upgrade for free. He is currently still 99% after running for about 20 hours and not come with an error message at all. So my question is, can I still get the free update now if this does not work, and how can I solve this problem.

  It is an Acer Aspire 5552 G 64-bit Windows 7 Home premium service pack 1. I can see there are a couple of uninstalled windows updates, it would be useful to them to install first? And if so, can I I re - run the upgrade now that the deadline for the free update is complete?

  I am a somewhat advanced user, if we need to change reg keys or pasting of the cmd commands is no problem.

  Best regards

  Duus

  If the upgrade of Windows 10 Assistant becomes blocked or unresponsive to different percentages: 0%, 32%, 62%, 87%, 99%, please wait at least 4 to 7 hours. If the installation program does not progress, close the wizard and restart your computer. Follow the instructions to upgrade manually by using the tool of creation of media or file ISO for Windows 10.

  How to download official Windows 10 ISO files

  How to: upgrade previous versions of Windows using the file ISO for Windows 10

  If Setup did not complete in time and you are experiencing activation problems. Contact technical support Chat after installing Windows 10 is over. Click Start > all Apps > contact technical support. Explain your situation to the agent of cat.

  Activate your Windows 10 license with Microsoft Chat support

• blue screen nvlddmkm.sys for nVidia GeForce 9500 M on studio dell XPS 1340. recently upgradeed to windows 7, fine for a while but now cela and has many problems: BSOD, freezing, CPU utilization more... I DO __HOW FIX IT?

  Hi, well bad get right to it. I have a dell studio XPS 1340 and have recently upgraded to Windows 7 last week. everything was fine until last Monday. When I switched high performance mode for my battery, my nVidia card also goes to Boost Performance. but this time, I got a blue screen with this:

  nvlddmkm.sys

  PAGE_FAULT_IN_NONPAGED_AREA

  Since then I tried to update the video driver from the dell site and even the nVidiasite. one of them gives me a blue screen as soon as I get to the windows login screen. and the other divides my GeForce 9500 M into its two parts > GF 9400 MG + GF 9200 AMS. When this happens, I can't use the nvidia Control Panel and I can't go to boost performance. I have uninstalled and installed these drivers in safe mode too, but no luck. I system restored before the weekend, when everything was fine, but still the same problem. so now, I have the driver 8.15.11.8633 version

  other side effects I've noticed is that Skype does not work either. When I first upgraded to win 7, Skype has worked well. but now, when I run a video or normal call, my computer completely freezes. In addition, the games I play seem to decrease in performance. I used to be able to play very good Burnout Paradise, but now there is a significant drop in fps. also, the computer seems to use more cpu and heats more quickly. The battery life has decreased too. and when I use windows media center to connect with my xbox360, my phone freezes when I try to access a video.

  I tried the diagnostics start and the only problem was:

  Error code: 0F00:133 media suitible C Msg:No drive is present

  and today, I used the windows debugger and it came with it. im sure this is good information, but I don't know how interperate it. Please help and thanks in advance!

  Microsoft (R) Windows debug 6.11.0001.404 AMD64 Version
  Copyright (c) Microsoft Corporation. All rights reserved.

  Loading dump file [C:\Windows\Minidump\111409-21434-01.dmp]
  The mini kernel dump file: only registers and the trace of the stack are available

  Symbol search path is: SRV * c:\debug_symbols* http://msdl.microsoft.com/download/symbols
  Executable search path is:
  The kernel version of Windows 7 7600 SQUARE free x 64
  Product: WinNt, suite: TerminalServer personal TerminalServer
  By: 7600.16385.amd64fre.win7_rtm.090713 - 1255
  Computer name:
  Kernel base = 0xfffff800 '02e0d000 PsLoadedModuleList = 0xfffff800' 0304ae50
  The debugging session: 11:03:52.777 sat 14 Nov 2009 (GMT-5)
  System Uptime: 0 days 1:03:33.572
  Loading the kernel symbols
  ...............................................................
  ................................................................
  .......................................
  Loading user symbols
  Loading unloaded module list
  .......
  *******************************************************************************
  *                                                                             *
  * Bugcheck analysis *.
  *                                                                             *
  *******************************************************************************

  Use! analyze - v to obtain detailed debugging information.

  Bugcheck 50, {fffff88007000000, 0, fffff880047d5b1e, 0}

  Cannot load the image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, 0n2 error Win32
  WARNING: Unable to verify timestamp for nvlddmkm.sys
  ERROR: Module load completed but symbols can be loaded for nvlddmkm.sys

  Could not read the name of the problem driver
  Probably caused by: nvlddmkm.sys (nvlddmkm + 135b1e)

  Follow-up: MachineOwner
  ---------

  KD >! analyze - v
  *******************************************************************************
  *                                                                             *
  * Bugcheck analysis *.
  *                                                                             *
  *******************************************************************************

  PAGE_FAULT_IN_NONPAGED_AREA (50)
  Invalid system memory was referenced.  This cannot be protected by try-except,
  It must be protected by a probe.  In general, the address is simple bad or it
  pointing to freed memory.
  Arguments:
  Arg1: fffff88007000000, memory referenced.
  Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
  Arg3: fffff880047d5b1e, if not zero, the address of the instruction that refers to bad memory
  address.
  Arg4: 0000000000000000, (reserved)

  Debugging information:
  ------------------

  Could not read the name of the problem driver

  READ_ADDRESS: fffff88007000000

  FAULTING_IP:
  nvlddmkm + 135b1e
  fffff880'047d5b1e 8b 0488 mov eax, dword ptr [rax + rcx * 4]

  MM_INTERNAL_CODE: 0

  CUSTOMER_CRASH_COUNT: 1

  DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

  BUGCHECK_STR: 0 X 50

  Nom_processus: System

  CURRENT_IRQL: 0

  TRAP_FRAME: fffff88009d7fdf0-(.trap 0xfffff88009d7fdf0)
  NOTE: The frame trap does contain not all registers.
  Some registry values can be set to zero or incorrect.
  Rax = fffff88007000000 rbx = 0000000000000000 rcx = 0000000000000000
  RDX = fffffa80057a7270 rsi = 0000000000000000 rdi = 0000000000000000
  RIP = fffff880047d5b1e rsp = fffff88009d7ff88 rbp = 0000000000000000
  R8 = 0000000000000000 r9 = 0000000000000000 r10 = 0000000000000003
  R11 = fffffa80057a7298 r12 = 0000000000000000 r13 = 0000000000000000
  R14 = 0000000000000000 r15 = 0000000000000000
  iopl = 0 nv up ei pl zr po nc
  nvlddmkm + 0x135b1e:
  fffff880 '047d5b1e 8b 0488 mov eax, dword ptr [rax + rcx * 4] ds:5110:fffff880' 07000000 =?
  Reset the default scope

  LAST_CONTROL_TRANSFER: from fffff80002efe1e4 to fffff80002e7ef00

  STACK_TEXT:
  "fffff880 '09d7fc88 fffff800' 02efe1e4: 00000000'00000050 fffff880 ' 07000000 00000000 00000000' fffff880 ' 09d7fdf0: nt! KeBugCheckEx
  fffff880 '09d7fc90 fffff800' 02e7cfee: fffff880 00000000'00000000 00000000'00000000 00000000'00000000 ' 047d60b0: nt! : FNODOBFM: 'chain' + 0 x 42907
  fffff880 '09d7fdf0 fffff880' 047d5b1e: fffff880'04824f5e fffff880'04 c 72260 00000000'00000000 00000000'00000001: nt! KiPageFault + 0x16e
  fffff880 '09d7ff88 fffff880' 04824f5e: fffff880'04 c 72260 00000000'00000000 00000000'00000001 00000000'00000000: nvlddmkm + 0x135b1e
  fffff880'09d7ff90 fffff880'04 c 72260: fffffa80 00000000'00000000 00000000'00000001 00000000'00000000 ' 04ef9000: nvlddmkm + 0x184f5e
  fffff880 '09d7ff98 00000000' 00000000: 00000000'00000001 00000000'00000000 fffffa80 '04ef9000 fffffa80' 057a 7270: nvlddmkm + 0x5d2260

  STACK_COMMAND: kb

  FOLLOWUP_IP:
  nvlddmkm + 135b1e
  fffff880'047d5b1e 8b 0488 mov eax, dword ptr [rax + rcx * 4]

  SYMBOL_STACK_INDEX: 3

  SYMBOL_NAME: nvlddmkm + 135b1e

  FOLLOWUP_NAME: MachineOwner

  MODULE_NAME: nvlddmkm

  Nom_image: nvlddmkm.sys

  DEBUG_FLR_IMAGE_TIMESTAMP: 4a4fbef6

  FAILURE_BUCKET_ID: X64_0x50_nvlddmkm + 135b1e

  BUCKET_ID: X64_0x50_nvlddmkm + 135b1e

  Follow-up: MachineOwner

  Hi anchit02,

  Thanks for posting.

  The page fault has a high probability to be RAM or hard drive related.

  You can test the computer memory using the memory diagnostic tool.

  You can start the memory Diag tool by clicking the ORB start and type 'Memory diagnostic tool' in the search box, clicking on the entry that is displayed.

  Chris
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• In window 8 poor battery life

  I've updated from windows 7 x 64 to windows 8 x 64 on my notebook HP Pavilion dv6-3057.  Since the upgrade, my battery life has been terrible.  I set everything in the power settings, but just battery does not last long.  I think that all the drivers are installed. I use a modified version of the Power Saver power plan, which has the lowest brightness, the max processor state, etc.  On windows 7, I used to get 3 + hours of battery life, now I get about 1.5 hours with windows 8. Any suggestions?

  Hello

  Run Windows Update and install all updates.

• Upgrade Windows 7 Home Basic Edition to professional Windows on laptop Dell Inspiron

  Hai

  can I switch my laptop dell inspiron WINDOWS 7 HOME BASIC

  in WINDOWS 7 PROFESSIONAL or ULTIMATE edition. because im a sftware

  Professional. I can't install many programs important to work. PLEASE

  Help me. is there another way

  If you have a retail version of Windows 7, then use the "Anytime Upgrade":
  When you use the "Anytime Upgrade" option, all you need to do is enter the upgrade of Windows 7 product key. Do this by clicking on: start/search and enter: upgrade Express

  Upward to a more powerful edition
  http://www.Microsoft.com/Windows/Windows-7/get/anytime-upgrade/Home-Premium.aspx

  Upgrade to another edition of Windows 7 by using Windows Anytime Upgrade
  http://Windows.Microsoft.com/en-us/Windows7/upgrade-to-another-edition-of-Windows-7-by-using-Windows-Anytime-Upgrade

  A 'step by step' to go through an upgrade to a lower edition of Windows 7 to a higher edition of Windows 7:
  http://windowsteamblog.com/blogs/Windows7/pages/the-Windows-Anytime-Upgrade-experience-for-Windows-7.aspx

  Paths to upgrade Windows 7 (supported upgrade scenarios)
  http://TechNet.Microsoft.com/en-us/library/dd772579%28WS.10%29.aspx

  Most likely the best option and the most popular will be the Home Premium upgrade to Windows 7 Professional, which includes Windows XP Mode. The extra $50.00 for Windows 7 Ultimate will only give you two additional features, bitlocker (for security) and the ability to switch between any of 35 languages.

  Windows 7 - Anytime Upgrade - frequently asked Questions:
  http://Windows.Microsoft.com/en-us/Windows7/Windows-Anytime-Upgrade-frequently-asked-questions

  Windows 7 - upgrade Express features:
  http://Windows.Microsoft.com/en-us/Windows7/products/features/Windows-Anytime-Upgrade

  Windows 7 - version comparisons:
  http://Windows.Microsoft.com/en-us/Windows7/products/compare-editions

  MS Windows 7 store price:
  http://store.Microsoft.com/Microsoft/Windows-Windows-7/category/102

  Note: Retail 'Full' or 'Upgrade' product keys will work when you use the Express Upgrade feature.
  The Express Upgrade "may" not always work for users who have system integrators and or OEM product keys, this applies also to VL (Volume License), MSDNAA or key teaching will not work with the Express upgrade. KMS users consult your administrator before attempting to perform an Express upgrade.

  JS
  http://www.PAGESTART.com

  Never be afraid to ask. This forum has some of the best people in the world to help.

• Pavilion 6650z: upgrade Windows 10

  I was wondering if an upgrade to Windows 7 SP 1 Windows 10 could prove useful. My desktop computer Pavilion meets all the hardware requirements to run Win 10. It's a CTO in January 2011.

  I've already tried an update to Win 10 on-site the weekend of the new year, earlier this year. While the update process, the indexing for my Corel Photo Paint Shop Pro X 3 process lasted several hours with no end in sight. It is at this time that I decided to go back to Windows 7. Could not find the link "back to the previous Windows" in the Windows 10 settings, I used my system recovery disks to reinstall factory on my Pavilion.

  Before considering a new attempt to upgrade Windows 10, I would like to know if it's worth my time and effort to install Win 10. Also, I would like to know which is better: an upgrade in place against the clean install.

  I read Windows 7 machines that met in the hardware configuration required to win 10 has failed as well in the upgrade process, that the results are mixed at best.

  Thanks for your help.

  Westin doc

  Doc-Westin

  You are right to be cautious about making the upgrade of Win10 on a Win7 PC.

  I did it on several\ PC Win7 and it completely trashed both of them - where they were to be restored to factory settings to restore operation.

  I wrote the following to inform people about the measures to be taken during the upgrade PC Win7 to Win10...

  Desktop computers older Win7 tend to fare badly when upgraded to Win10 - mainly due to lack of HP Win10 drivers for older hardware.
  
  If you are determined to upgrade to Win10, you must be willing to do four things:
  (1) do a full image backup of disk external drive or USB stick, capacity
  (2) changes to the reserved system partitioning hard disk recommandΘes mΘthodes,
  (3) use a different approach and maybe more than one, as Windows Update to do the upgrade,
  (4) prepare for a clean install.
  
  ---------------------------------
  1: backup of images:
  This is VITAL, because the machine is doomed to failure of the upgrade, and when that happens, you will learn that GoBack to Win10 function is NOT reliable, and that can leave you with a corrupt machine that will require the factory reset and lose all that on it, to get it working again.
  
  You can avoid this by making an image backup to an external hard drive or a USB drive using Macrium reflect (MR), which provides a FREE version that can be used to image and restore partitions or drives together.
  
  What I recommend is the following:
  (1) download and install Macrium reflect (MR)
  (2) run M. and choose the option: "Create an image of the partition (s) required to backup and restore Windows" to write a full backup to an external drive or USB key
  (3) use the option to create a CD or a USB startup key
  
  NOW, you have the means to restore a full system that works for the external hard drive or USB key in a few minutes.
  ---------------------------------
  2: System reserved for resizing:
  There is a small partition on the HDD with Win7 preinstalled machines known as system reserved.  It is something known as the boot loader code.  There is 100 MB format: all that is necessary for Win7.  But Win10 needs 350 MB and, in some cases, is NOT able to resize it on its own.  IF this happens, you must manually use a partitioning tool to resize it yourself.
  ---------------------------------
  3: use a different approach to upgrade:
  Windows Update is the simpler, but less reliable, way to do the upgrade from Win10.  A much better and more reliable way is to use Microsoft Media creation tool: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10 choose the upgrade this option now PC.
  
  After all this, you know that MS install drivers with only the most basic features.  Given that HP does not have drivers for your PC Win10, this limited functionality is the best you're going to get.  HP does not actively write new drivers from Win10 for the old PC Win7.  To keep all the features of your PC, your best shot is NOT to upgrade to Win10.
  ---------------------------------
  4: be prepared to clean-install:
  If you do all this, and after the upgrade, your PC works partially, this means that the upgrade is not well and stuff is still there the previous OS corrupt the functionality of Win10.
  
  You MIGHT be able to solve the problem in fact a clean install of Win10. Problem is that, often, a clean-install does not recognize prior activation, even if it should. So, before doing the upgrade, follow these instructions on the community forums Win10 on creating a genuineticket.xml file: http://www.tenforums.com/tutorials/23354-clean-install-windows-10-directly-without-having-upgrade-first.html
  
  You need more later to activate your pc Win10 after the installation of clean.
  
  -----------------------------------------------

  Good luck
  ========================================================================
  I'm a volunteer and I do not work for, or represent, HP.
  ---------------------------------------------------------------
  If my post helped you, please click on the Thumbs-Up symbol on my post to say thank you.
  If my posts resolved your issue please click "accept as a Solution.
  ========================================================================

• Pavilion d61 40f PC: upgrade Windows Vista to Windows 7 (64-bit)

  I am trying to upgrade Windows Vista Edition Home Premium to Windows 7 (64 bit) on an older machine.  In order to go forward the installation, I get the message that I need to uninstall the following programs: Business Manager and Anti-Malware Core.  I looked under "programs" and "programs" on my C: drive, but I can't find any progams by those names.

  Can someone tell me what I should look for, and where/how do I uninstall these files?

  I am a novice and would appreciate your help in simple language. Thank you very much!

  What you have is a rogue malware. Get the free Malwarebytesand scan.  During installation, you will see one already ticked box (trial) enabled. Just uncheck that.

• upgrade window

  Firefox continues to stick a window of upgrade on my desctop which I can't delete unless I force quit. I can't put updated because when I try it says that the update version does not work on my computer. How can I get rid of this Sandy upgrade window that prevents me from using firefox properly.

  You are welcome.

  While other users can find answers which have resolved a Firefox issue, please take a few minutes to come back on the forum, log in and click 'Resolved' next to my answer. Thank you.

• Satellite P300 - upgrade Windows 7 could not be done.

  Hello

  I have a problem to upgrade Windows Vista Edition family of Windows 7 Home Edition 64-bit. I followed the upgrade process includes the 3 parts of the Guide to upgrade Windows. Part 1 was successful, but when I was doining part 2 (insert the Microsoft Windows 7 upgrade DVD) I get an error message upgrading to 64-bit could not be done.

  Now, I have installed Windows 7 with 32-bit on my E: partition. But this isn't what I want and what it should be. I want to update my Windows Vista 64-bit Edition of Windows 7 Home edition 64-bit, and then I want to buy an upgrade to Windows 7 Professional 64-bit.

  My laptop model must have a BIOS update?
  Laptop: Toshiba Satellite P300-23F PSPCCE-06T03HGR model number

  Please help me in this case.

  Hello

  Do you find more infoarmations why the upgrade couldn't t do?

  On the Toshiba site I found a upgrade step-by-step instruction that might be useful:
  http://APS2.toshiba-tro.de/KB0/TSB9902P60000R02.htm

  As you can read that some programs must be removed before the upgrade. Did you do that?

• HP All In One: Lost power option after upgrading windows 10

  Before upgrading Windows 10, I could hold my cursor to the right of my screen and I'd be shown options to turn off or put my computer to sleep. After upgrade, I am unable to get this to fall down. How to turn off my computer or set mode 'sleep'?

  muskratt

  This ability was known as bar charms - and deleted for Win10 MS.

  To turn off your PC now, you go to the Start Menu and options options power, you will see here - select one of these.

  Good luck
  ========================================================================
  I'm a volunteer and I do not work for, or represent, HP.
  ---------------------------------------------------------------
  If my post helped you, please click on the Thumbs-Up symbol on my post to say thank you.
  If my posts resolved your issue please click "accept as a Solution.
  ========================================================================

• I have a white screen after upgrade windows 8.1 on HP Pavilion e005sv 15.

  I have white screen, only the mouse pointer after work

  upgrade Windows 8.1 on HP Pavilion e005sv 15.

  Any help please.

  I have not tried the updated graphics drivers again as my client must use the laptop. I'll get to try this weekend. Thanks for your help

• P7-1298cb: Multi-color flickering lines in columns displayed on the screen after upgrade Windows 10.

  I upgraded Windows Windows 8.1 1O.  I've updated the drivers.  The monitor multicolored poster of fine lines in columns.  The lines of twinkle randomly.  The monitor is a diagonal LED of 2711 x 27 inch HP (XP600A) screen.  It is not that there is a specific monitor for Windows 10 driver.  Any suggestions on how to fix this?

  HI @TLL2016,

  Thanks for getting back to me.

  There is no update BIOS, but there is more recent graphics driver.

  Here is a link the download AMD UMA Graphics Driver.

  Just to check the monitor, here is a document for display quality problems.

  Please keep me informed of the progress of things.

  If you need help, let me know and I will gladly make all that I can to help you.

  Please let me know if that solves the problem by marking this post as "accept as a Solution.
  To simply say thank you, click the Thumbs up below!

  Thank you.

• Pavilion dm1: failed upgrade Windows 10 other dm1

  Upgrade Windows 10 would not move on my Pavilion dm1 (A1N56AV) after you fix all of the problems identified by the Support Assistant and Forum.  It hangs at "working on it..." "Downloaded ISO upgrade of Microsoft, engraved on DVD and ran from the DVD. Seemed fine until he asked for a product key Windows 10. Suspected that my Windows 7 64-bit edition unit bombed a mass program affecting the eligibility of license. You want to confirm this!

  I tried a "clean install" as well, and got stuck in the product key.  It must be installed as an update of the support of Windows Setup https://www.microsoft.com/en-gb/software-download/windows10 the upgrade with exisiting Apps or in my case only sucessfully but keeping all files on my DM1.

• HP 250 G5: upgrade Windows 7 Pro for Windows 10 Pro with HP 250 G5

  I bought the cell phone following the Friday (19/08):
  http://store.HP.com/UKStore/merch/product.aspx?ID=ECC_BUNDLE_6082661&opt=&SEL=NTB

  I see from the description that it is said:
  "Windows 7 Professional 64 (license and includes support for Windows 10 64 Pro).

  And further explained:

  "This system is preinstalled with Windows 7 Professional software and also comes with a license and support for Windows 10 Pro software. You can only use a version of the Windows software at a time. Switching between versions you need to uninstall a version and install the other version. You must back up all the data (files, photos, etc.) before you uninstall and install operating systems to avoid the loss of your data. »

  However, I received no media with the laptop. I know there is a guide on creating your own Windows 10 courses to http://support.hp.com/us-en/document/c04876361 installation media, but as it is an upgrade to Windows 7 Pro for Windows 10 Pro, and we are now outside the free upgrade window, I want to check if those who are indeed the right way ahead.

  Thanks for your help!

  You should have received the Windows 10 Pro media as described on the auction site. This media can be in a plastic bag that came with the computer. Please go through all the material supplied with the computer. If you are unable to find the Windows 10 media, please contact HP Customer Support in your region for assistance.

  Before installing Windows 10, please make your restore media Windows 7 Pro.

  If you have any other questions, feel free to ask.

  Please click the 'Thumbs Up' white LAURELS to show your appreciation