User cannot access (even after checking password) account

Hello

I'm unable to access my user account in my laptop (HP Pavilion dm4), all this happened after an unexpected closed. It is under execution & display too, but a black (and empty) screen appears. With the help of fast Web of the same device now.

Please help me out of this.

Concerning

Hello

Try this alternative method to run the windows system restore.

If you do not, use another PC to create a rescue CD Windows 7.  Download the ISO from the link below.

Windows 7 64 bit

You must use an app like ImgBurn to burn the ISO to a CD - a guide on the use of ImgBurn to write an ISO on a disc is here.  One time created, or if you already have this, typing away at the esc key when you launch Notepad to open the Start Menu.  Insert the rescue CD.  Select the Boot Manager option (f9).  Use the arrow keys to select the CD/DVD drive and press ENTER - if you are prompted to "press any key to continue...". ", do.

Select the "Repair your computer" option and follow Option 2 in the guide here to run the Windows system restore.

Kind regards

DP - K

Tags: Notebooks

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