Utilities HP Pro 8500

Similar Questions

• HP Officejet Pro 8500 Premium a scanned PDF files in legal format, but I want letter format

  Hi, I have an iMac with OS 10.7.5 and my Officejet Pro 8500 a Premium makes the computer scans that are of legal size, when well even the original is letter size. I don't see how to change this in the HP utility. I don't have a scanner software, because I was able to install HP. My doc driver does not work either. Any ideas? Thank you.

  Hey @JosieB,

  Welcome to the Forums of HP Support!

  I understand that you encounter, software, scanning and ADF questions on your HP Officejet Pro 8500 a Premium e-all-in-one printer. I would like to work with you today with the resolution of these problems. To make the resolution of the problems I will divide this post into three sections. Each section represents one of your problems. I know that in your message you can set your analysis of the rather than a legal letter and that you use the HP utility by scanning because your drivers and software HP does not able to install correctly on your Mac. I'll also provide you with steps to solve this issue.

  Question 1: The software installs:

  Please perform the steps below to properly install your HP software and drivers for your printer on your Mac OS X 10.7.5 Officejet operating system.

  Step 1: Uninstall the drivers and software:

  Uninstalling the printer software
  
  Step 2: Check and repair your Mac disk permissions:

  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions

  Step 3: Check the Apple updates:

  1. Go to the Apple
  2. Select System Preferences
  3. Select software update
  4. Click update now
  5. Install your available updates
  6. Computer restart

  Step 4: Reinstall your software and drivers:

  Please click the following link to download and install the appropriate drivers for your HP Officejet:

  HP full feature software and drivers - OS X Lion v10.7

  If you need installation assistance once the drivers are downloaded, please visit the 2 documents below.

  USB: Install Help for Mac OS X 10.7

  Wireless: install Help for Mac OS X 10.7

  Question 2: Could not parse the format letter:

  Once your software is installed properly your HP or HP Scan utility software parameters must be set correctly once more. Here is the HP document on how to Scan with the HP scanning and software without scanning your Mac computer HP software. The support document also explains how to change the settings for scanning.

  Scan from OS X Lion v10.7 with full software functionality HP for HP Multifunction printers

  Failure help, you can also try:

  1 open The HP utility and select your device.
  2. based on Scan Settings open the "Scan to computer".
  3. click on the tab "scan tasks.
  4. Select the shortcut Scan allows to analyze, and then click modify.
  5. in the section of scanning from an HP device, click the blue triangle to expand the menu.
  6. in the expanded menu now, open the drop-down list next to Cultures to and set as letter
  7. click OK and try to scan the image.

  Question No. 3: Automatic Document does not work:

  Finally, in order to get your ADF, work again on your product, that I will give you some detailed troubleshooting steps. Because you have not noticed if you having paper jam errors or that the product just will not pick up paper at all in the charger, I'll give you the steps of troubleshooting for both scenarios.

  One "original jam: clear jam and press OK"Message appears.

  More than one Page at a time is nourished by the all-in-one -please only through 'three Solution: clean the automatic document feeder' of this document.

  Please let me know if the steps I have provided to resolve your problems. Good luck!

• OfficeJet Pro 8500 has more: back two has stopped working

  Two sides priting has stopped working. Print both sides "checked" but print dialog shows released a face on two sheets or "layout" began to show "long edge binding" as GRAYED OUT. Any ideas please?

  Hey @mossy21,

  Welcome to the HP forums! I hope you enjoy your stay here.

  I see that you have options with double-sided printing to your Officejet Pro 8500 at more of your Mac 10.10 system. I can help with that.

  Here's what we will try to solve this problem:

  1. Go to your Apple icon, system preferences, printers and Scanners.
  2. Hold down the command key and click on the image to your printer on the left.
  3. Click on reset printing system.
  4. Go to Applications, utilities, disk utility.
  5. Click "Macintosh HD" on the left.
  6. Click on verify disk permissions. This should take about 10 minutes.
  7. Click on repair disk permissions. This should take about 10 minutes.
  8. Restart your Mac.
  9. Return to the printers and Scanners.
  10. Click on the button "+" at the bottom left.
  11. Select your printer.
  12. Next to the line indicating the use, click on the box and click on the name of your printer in the list.
  13. Click on Add.
  14. Try to print.

  This should allow you to print double-sided.

  If this solves your problem then please let other users of the forum know clicking on accept as Solution below my post.

  I hope this helps and I hope you have a nice day!

• HP Officejet Pro 8500 a: commercial printer disappeared

  My printer utilities seem to have disappeared.  I have an IMAC running OS 10.10 and my office utilities Pro 8500 a jet went bye.  I can't change my print quality or even run all the utilities.

  Thanks for the help: "they're baaack!

• OfficeJet Pro 8500 did print better quality nit

  The printer does not print in 'best quality' mode regardless of the quality of the paper or the size.

  The error message is:

  It might be a memory problem. I see in the print monitor that progress is slowly going up to 21% and jumps to 100%,

  a blank page is pushed through, and the error message is: PAPER SIZE or TYPE IS INCORRECT.

  Hey @SamShan,

  Thanks for getting back to me with your model number and operating system. At that time, due to the 'best quality' questioning and the error message "paper size or type is incorrect," I think that what you feel is a conflict driver on your computer Mac OS X 10.8. Now Mac OS x 10.8 Operating System there is only a built-in Apple driver update available for your HP Officejet Pro 8500 All - in - One A909a HP printer does not have a downloadable Pack of full function of software and the driver for your printer from Mac OS X 10.6 due to the age of your product. It's that she built in generic driver that has the problem in my view. Please follow the steps below to fix this problem.

  If you use your printer USB cable connection to your Mac, please unplug this cable now.

  Step 1: Uninstall the drivers and software:

  To begin, please can I you click here to see the steps how to properly uninstall the software and drivers for your HP printer. Once the Web site opens select the drop-down list for ' Mac OS X v10.6, OS X v10.7, OS X and OS X v10.9 v10.8' and cross the two method: reset the printing system and second method: uninstall the printer software. Once these two methods were performed, proceed to the next step.

  Step 2: Check and repair your Mac disk permissions:

  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions

  Step 3: Check the Apple updates:

  1. Please plug in your USB cable from your printer to your computer
  2. Go to the Apple
  3. Select System Preferences
  4. Select software update
  5. Click update now
  6. Install your available updates
  7. Computer restart

  Step 4: Manually download drivers HP:

  Please click here at the bottom manually v3.0 HP printer driver package. Once the site opens click on the download button at the top. Follow the on-screen instructions to install the HP driver package.

  Step 5: Add a printer:

  1. click on the menu Apple and then click on System Preferences.

  2. click on Print & Fax or printing & scanningand then check if the name of your printer appears in the printer list.

  3 perform the following steps, depending on you whether or not the printer is listed:

  • If your printer is listed, remove and re-add the printer to check the communication with the Mac. Click on the name of your printer, click the sign minus (), then remove the printer. Once the printer is deleted, click the plus sign (), click Add a printer or a Scanner, click the name of your printer
  • If your printer is not listed, click the sign plus (), click Add a printer or a Scanner, click the name of your printer

  4. click on the area of use or with the help of Print and then select the name of your printer on the shortcut menu. Make sure that your HP Officejet driver is selected.

  

  5. click Add to add the printer to the list.

  6. close Print & Scan or Print & Fax

  Source: Install your HP printer driver and software for Mac OS X

  Now that your printer is added in successfully, please test print to see if the quality problem has been resolved.

  Please reply to this message with the result of your troubleshooting. Good luck!

• Problem with the HP Officejet Pro 8500 printer: clean the print heads each time it is turned on

  Hello everyone,

  the printer HP all-in-one Officejet Pro 8500 (A909a - product n. CB022A) clean the print heads whenever I turn it on. This problem affects any HP Officejet Pro 8500 printer, it is not a problem only of this one I bought. It is a boring bug and annoying because each power clean print heads on involves two bad disadvantages:

  1. waste of ink (each heads cleaning process consumes little ink);
  2. too much time (2-3 minutes) to prepare the printer after plugging.

  I upgraded my printer with the latest firmware available on the HP site (firmware ver. DLM1FN1006BR), but the bug is still present.

  At this point, I ask:

  1. There is a way (or procedure) to disable automatic cleaning this useless to all power on?
  2. Can we communicate with the HP engineers or tell me how to contact directly one of them to indicate the bug and request a new firmware updated?

  Please don't tell me to leave the printer on all the time or that the printheads to each cleaning power is normal behavior! Where then are power and ink savings claimed for this printer model?

  I hope that a solution to this problem. Thanks in advance to everyone will help me!

  Maintenance when the printer is turned on is normal and is required to keep the printheads in good health (not blocked). See here for more information.

  With respect to energy savings, the printer automatically goes to low power mode when the don't feel not for awhile.  It is not necessary turn the unit on to save energy.

• OfficeJet Pro 8500: There is no driver for the Officejet Pro 8500 for Windows 10?

  Cannot find a driver for the Officejet Pro 8500 on Windows 10

  Former driver is blocked running.  Where is an updated driver?   Worked very well under Windows 8.1.

  Reinstall the driver of windows 8.

• Officejet Pro 8500 printhead don't align

  Recently bought an Officejet Pro 8500.  But followed installation instructions the printer can't align the print heads.  Have reinstalled the print heads, heads cleaned, etc.  but in vain.  Auto diagnostic test indicates the two print heads are good.  If I click 'OK' when the printer gives the alignment fails message. then I can print a document, then the printer goes through the whole ending print head alignment process again with the same failure message.   Any thoughts on how to solve this problem? Thank you.

  C.

  Had the same problem, called technical support and when getting the serial number, I noticed the paper along the back of the printer tray had been dislodged by my son and why the printer not to would bring line with not properly.

  Easy difficulty... heres to hope you have the same problem.

• HP Officejet Pro 8500 has more full-full Reset

  I have this same problem:
  
  http://h30434.www3.HP.com/T5/other-printing-questions/HP-8500A-premium-A910-the-touch-screen-will-re...
  
  I tried a partial reset and reset semi complete but does not work for me, I hope that someone knows a way to do a full-full reset like this:
  
  http://h30434.www3.HP.com/T5/printer-networking-and-wireless/OfficeJet-8500-reset-help/m-p/170462
  
  but for my HP Officejet Pro 8500
  
  Thanks for the support

  I read people talking about pushing the book button and the button nine as they plug the unit back in... I'm confused because my 8500 has isn't ONE of these buttons, unless there is a hidden pannel I don't know.

  My printer refuses to print any of the computers on the network. You turn off, turning on and maybe he'll print for a few minutes, maybe not.

  I also left unplugged overnight and it was always the same questions. Today I did a software factory reset, then reconnected to the wireless network.

  Any suggestions appreciated because I'm SUPER irritated with this device.

• Pro 8500 more send faxes received to my email

  All my incoming fax used to be sent to my email address, now no more? Can U help please?
  
  Stannie

  Hi Stannie,

  The following assumes that you have installed full feature software AND that the software is fully functional.

  Excerpt from Page 50 of the User Guide:

  Set up the scan to E-mail

  You can use the printer to scan documents and send them to one or more email address
  addresses as attachments, without additional scanning software. You don't need to
  analyze the files on your computer and attach them to e-mail messages.

  NOTE: If you use the HP Officejet Pro 8500 a (A910a-f), you can only use
  Scan to network and Fax folder in network folder. To find your model number,
  See the printer model number.

  To use the e-mail scanning feature, perform the following steps:

  Step 1: Define the profiles of outgoing e-mail

  Configure the e-mail address that will appear in the FROM part of the e-mail
  message sent by the printer. You can add up to 10 profiles of outgoing e-mail. You can
  Use the HP software installed on your computer to create these profiles.

  Step 2: Add e-mail addresses to the e-mail address book

  Manage the list of people to whom you can send e-mail messages to the printer.
  You can add up to 5 e-mail addresses or groups of messaging, as well as their correspondents
  contact names. To add e-mail addresses, you must use built-in Web printer
  Server (EWS).

  Step 3: Configure other e-mail options

  You can configure the SUBJECT and body text by default which is included in all e-mail messages
  messages sent from the printer. To configure these options, you must use the printer
  EWS.

  Step 1: Configure outgoing e-mail profiles

  To configure outgoing e-mail used by the printer profile, follow these steps
  your operating system.

  Windows
  1. open the HP printing software. For more information, see software HP printer
  (Windows).

  2. double-click on shares of Scanner and then double-click Scan to e-mail Assistant...

  3. click on new and then follow the instructions on the screen.

  =======================================================================

  EWS designates the embedded - Web server read about it in your user's Guide.

  It is a Web page interface, that you can use to control and interact with the installation program and the features of your printer.

  You can open the built-in Web server in your favorite browser:

  • Open the browser at a blank tab / print this page
  • Enter the IP address of the printer such as the address of the Web page.

  for example

  Enter 192.168.1.16

  and the browser will open the Web page for your printer at http://192.168.1.16/

  Don't forget, the address IP of YOUR printer will be different.

  =======================================================================

  Click on the thumbs-up Kudos to say 'thank you '.

  While I strive to reflect best practices of HP, I do not work for HP.

• My HP OfficeJet Pro 8500 A910 cannot locate my network computer that you want to scan.

  My HP OfficeJet Pro 8500 A910 runs on Windows XP, wired network.  It allows to print from my desktop workstation, however, the printer will not locate my computer workstation for scanning.  I can't find any way to enable the analysis of the it function on the shortcuts the scanning HP or an HP printer connection.  I rebooted both my workstation and the printer, but still no connection for scanning.  Printing works fine.

  Hi hhcubed,

  You will need to open the stock Scanner Solution Center and then click on enable the Scan to computer

  

• Office jet pro 8500 a: elimination of printer, was this encrypted model? How to destroy the hard drive?

  This model encrypted?

  If this is not the case, how to destroy the hard drive? Where is the hard drive?

  Hi @Diane47,

  Thanks for joining the Forums of HP Support with your request to printer.

  I understand that you have a HP Officejet Pro 8500 has e-all-in-one printer you plan to elimination and you wonder if the hard disk is encrypted and how to destroy the hard drive. I would like to help with that.

  HP Officejet Pro 8500 has e-all-in-one printer don't have a hard drive. It contains a very small amout of memory, so it can keep in memory the printer and fax settings.

  You can clear the memory by restyoring the printer back to the default values.

  1. on the printer Panel, select Setup.

  2. from the Configuration menu, select Tools.

  3. on the Tools menu, select Restore Factory Defaults.

  HP offers to recycle their products for you. If you want to know more about it, please click here.

  Please let me know if that solves the problem, or if you need assistance.

  Indeed, if this help you to achieve a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• Re: There is no driver for the Officejet Pro 8500 for Windows 10?

  Tried to load the complete package of windows 8. did not work.  Tried it on 2 10 Windows - had already installed win10 and the other has been upgraded to win7.  I REALLY need to be able to scan.  Any suggestions out there?

  Thank you

  Welcome to the HP community @seamaster805,

  I came across your post about the problems you're having with installing drivers of Windows 8 on Windows 10, and I wanted to stop to help out.

  There are 10 Windows drivers available for your Officejet 8500, and you must install the full features drivers correct and the file of the software for it to work. See the image below and the link to get there. Try to install again and if you are having problems or errors during installation, let me know please and I will surely do my best to help you!

  • All-in-one printer, HP Officejet Pro 8500 - A909a

  

  Hit the "Accept as Solution" If we have reached a solution and the "thumbs up" to say thank you for my help.

  Thank you

• OfficeJet pro 8500 a: records being cluttered when printing

  the printer was working a few months when I printed something. and today I had to print something for the first time in months and paper ceases to be cluttered.

  and when I try the align print heads, it not aligned correctly and right side rear of the document that has been printed keep getting scrumbled for some reason any.

  can someone help me with this?

  HI @miniminS,

  Thanks for joining the Forums of HP Support for a solution to your printer problem.

  I understand that you used an Officejet Pro 8500 HP e-all-in-one printer with a Windows 10 computer but it is now blocking paper. I would like to help with that.

  Here is the document of support with this problem - a "paper jam" message for HP Officejet Pro 8500 (A910) a e-all-in-one printer series.

  Please let me know if that solves the problem, or if you need assistance.

  Indeed, if this help you to achieve a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• Can I print posters 2 x 2 or 4 x 4 with Officejet Pro 8500 has? Windows 7.

  Can I print posters 2 x 2 or 4 x 4 with Officejet Pro 8500 has? I am running Windows 7.

  Hello

  The 8500 (A910) driver is not support printing posters.

  To work around the problem, you can use another pilot who provide the required functionality:

  1. Enter the control panel > devices and printers, click Add Printer .
  2. Click on Add a local printer.
  3. In use the existing Port, select the port for your printer:
     DOT4 if your printer is connected by USB
     If standard TCP/IP network connection used.
     And then click Next.
  4. Click Windows Update in the list of printers, allow several minutes for what the list will apear again.
  5. Select HP in the column of manufacturing
  6. Select the printers HP Deskjet 6980 series column.
  7. All the steps in the wizard.

  Now, you will be able to use the print feature post using the driver 6980, by setting the option Pages per sheet and poster in the finishing tab.