Warranty (redirect)

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• Firefox has problems with redirection, cookies are all about, I think that I canceled my warranty.

  When I try to visit some Web sites. Gmail.com and Firefox.com...yet in particular, I get the following error message.

  The page is not redirecting properly

  Firefox has detected that the server redirects the request for this address in a way that will never end.

  • This problem can sometimes be caused by disabling or refusing to accept cookies.

  After try again, it usually works. Sometimes I have to try several times but it works after a while.

  Now, I searched this site and found the solution for this error which will involved tools > options > privacy and ensure that I accept all cookies. I did, cookies all the time.

  I think I played with too many options to my subject: config and it's how I missed this. I tried updating to a newer version of Firefox to see if that would solve the problem and he didn't. So I wonder if there is some setting in my topic: config I could try to change, or if there is a way to put my subject: at default config without losing my addons?

  I look forward to uninstall and reinstall Firefox to fix this, as I have a lot of Add ons and lots of Favorites and try as I can in the past I have always seem to forget to transfer SOMETHING when I reinstalled Firefox.

  Any help would be appreciated.

  Did you change the pref network.http.redirection - limit at 1 on the topic: config page?

  You can right click on a pref and click Reset to set the pref by default (20)
  
  See http://kb.mozillazine.org/about%3Aconfig

  See also http://kb.mozillazine.org/The_page_is_not_redirecting_properly

  You can try to clear the cookies from this Web site.

• (Redirected) Warranty and worst Customer Service

  I have a dell inspiron 5755. Recently, the computer stopped recognizing the charger dell charger and will not charge the battery.  I verified that it is a bad charger and nothing wrong with my laptop.  I called the technical support and all first they told me that I had to upgrade the bios, but since the battery was less than 10%, I have to send my laptop while they could upgrade the bios.  I refused, declaring that I just need a charger and was informed that they would not send me a charger and I had to send my laptop.  I spoke with a supervisor who then told me that I had to drop it because my laptop was bad and I need to update the bios.  I told her that there is nothing wrong with my laptop. This is the cord. and I checked it.  He told me that they would not send me a charger I would need to drop it. I asked to talk to his boss and he said that was not a boss. He said he signed his own payslip.  I asked to speak to the customer service and he refused to transfer me to a first time indicating that they couldn't help me.  Again, I asked and he transferred me somewhere that has been closed.

  A few days later I received a call from customer support and I explained what had happened and told me he would send me a.  After several times being on hold and 45 minutes... He then informed me that the power supply is not covered by my warranty and they will send me one but I have to pay for it.  This was the worst experience I've ever had with a computer manufacturer.  I will never buy another Dell.

  Hi jjones0313,

  Please this post in our forum to help customer care.

  http://en.community.Dell.com/support-forums/customercare/

• (Redirected) International warranty from the United States to Israel

  Hello
  My friend bought a Dell laptop for me in the last month.
  She lives in the US and I live in ISRAEL.
  I am trying to transfer the warranty to have my name and my country, but I'm having difficulties to do so.
  I need your help :)
  I followed the steps detailed here:

  https://www.Dell.com/support/assets-transfer/IL/en/ildhs1/#/identify

  I receive the error in the picture below:

  I filled out the registration of the retail and everything went well, but when I come back to the next step, I failed.

  Hello
  My friend bought a Dell laptop for me in the last month.
  She lives in the US and I live in ISRAEL.
  I am trying to transfer the warranty to have my name and my country, but I'm having difficulties to do so.
  I need your help :)
  I followed the steps detailed here:

  https://www.Dell.com/support/assets-transfer/IL/en/ildhs1/#/identify

  I receive the error in the picture below:

  

  I filled out the registration of the retail and everything went well, but when I come back to the next step, I failed.

  What have I done wrong?

  Sincerely,

  Ofer.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Unfortunately, the image you posted is not displayed and therefore cannot be read.

  Bev.

• (Redirected) Warranty - held hostage

  Beware of this trap of warranty.  Don't rebuild your laptop out of warranty.

  I rebuilt my Dell Latitude E5530.  Unfortunately I was informed by Dell Support that unless I renew my warranty, they won't get out my OEM Windows 7 SP1 activation code.  Actually they are now hostage until I renew my warranty.  I was under the impression that I bought the OEM license with my laptop.  I opened a folder from supported on this and said I need technical support they used to give me without the guarantee.  I opened a complaint [Admin Note: personal information removed] but had absolutely no response.

  Its too bad. Its a portable grand.  I'll have to throw it away now and start buying another brand for our company

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) Alienware warranty new don't drive no tech no parts

  Our Alienware X 51 is under warranty. We have received a message that the hard drive was not, and fill out this form and the hard drive would be sent to me. We did it and he said no charge. Then I was charged more than $200. I called tech support and they said that I would have not ordered the hard drive, they had to do it for me. Then an hour later, they said the parts would be sent to a technician and intervenes next business day repair. It should be Tuesday or Wednesday. No one has contacted me to set up the appointment, so after searching the Internet, I found that repair has been delayed. Still, I contacted customer service and they said they did not know when, maybe tomorrow, maybe not, that a tech would have the parts. Technology can't get the parts, but Dell me past the night the new hard drive, I ordered by mistake? Dell support person could not tell me who was my tech or they came. No info whatsoever. Hard to not understand, no knowledge of how to help me. I feel like Im going to have a stroke of frustration. I have an Alienware, two laptops from Dell, a computer Dell desktop and both Dell sites currently. Forget all the others, that we had in the past.  Where is the love for a faithful consumer of Dell who has spent thousands and thousands of dollars? Alienware has no e-mail supports, just people who speak broken English. I can not call again. I just can't take more.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) Warranty hard drive issue

  Hello

  New to the forum here, but I need some clarification of a Dell representative on this forum.

  I recently bought a 2 in 1 new Inspiron 13 7347 and I wanted to update the hard drive for an SSD.  The representative of sales at Microcenter told me to check if it could void the warranty before installing, so I called the help line.  I was told that if I bought the disc SSD from Dell and installed myself (there are instructions published for that on this site) would not invalidate the warranty.  If I installed an SSD not purchased from Dell, may void the warranty on all of the computer.  There is no sense to me, so I ended up talking to a customer service agent in the sales department who told me the same thing and quote an equivalent disk for a huge slice of $390 (3 x what I paid).

  I did some research here and found this post from a few years ago that uses little common sense that everything you are replacing is not covered:

  [See:en.community.dell.com/.../19435880:550:0]

  Can someone with Dell please specify this?  I understand that if I replace the disc and the disc breaks down, it's my responsibility.  But, I do not understand how to replace the hard drive could void the warranty on the remaining parts of the computer (ie the touch screen).

  Thanks in advance for any help.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) Technical problem with the laptop warranty

  I just bought a new Inspiron 15 700 series in January and in just 2 months it broke down 2 times. I am a student of the University & without my laptop I miss out on a lot of things. I bought dell because that my last laptop was perfect for 4 years & was held without any problem but this laptop is my worst purchase ever.

  I even called customer service, they kept me waiting for 30 minutes, I do not unplug the phone, the person even took my number and then suddenly disconnected call & he never called back. There was no resolution of the issue, I even he asked the number for the Department and the complaint which it did not. The guy on the call was harsh, I told him that the charger is working & he said, how do you know? I was on a call with the Dell customer 1 hour service & there is no solution. I wasn't expecting this from Dell.

  I am very disappointed by the Dell customer service, its quality is deteriorating. I don't have a laptop of these 3 days, I missed an important presentation because of this. A new laptop to fall twice in 2 months & Dell doesn't care. I would never buy a Dell laptop because of this experience, I would never have let someone in my family buy a Dell & I will post reviews of their service to the customer & product on amazon.

  Extremely disappointed with Dell Service & product.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

  Edited for content.

• (Redirected) received a defective laptop and Dell is not to honor the warranty, even if they cease of me they will-7 months and counting

  I bought a laptop from Dell 7 months ago and the fan does not work so he's attended more than 100 * C the first time I turned it and since then it did not work properly. I bought for work and were not able to use it. After 5 months of countless phone calls and emails their escalation Department has finally decided to send me a replacement - it was 2 months ago. I have no computer and Dell has thousands. My experience has been so stressful. I can lose my job because I'm not able to do the contracts that I took on. Sometimes, I was on the phone - be transferred from one agent to another for more than 2 hours, and then they cut me. Does anyone have any suggestions? Better Business Bureau? I'm typing this on my old desk as my laptop $ 1000 is unusable except as a frisbee. I would never recommend anyone buying a Dell - unless you have money to throw away. Worst experience of this kind ever. I bought a base coat of Columbia, which had a design flaw, and they were replaced by a coat with a value of 4 X which was my first purchase. They told me that they never "downgrade". Not so with Dell - they wanted to send me a refurbished computer. So frustrating - which can be fact-nothing!

  Hi Crteachermom,

  I'm sorry that you have problems with your laptop.

  Please repost this in the Forum to help customer care.

  http://en.community.Dell.com/support-forums/customercare/

• (Redirected) Warranty transfer

  From what I've seen so far, I can probably expect nobody to answer this question for me, but I'll ask it anyway.

  I just got an email from Dell telling me that the transfer was denied.

  I didn't fill out the form because I just bought the computer. When I followed the link, nothing happened. Is this typical Dell?

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• Satellite L300-19 f - How can I change the warranty registration information?

  I live in Romania and I bought my Toshiba L300-19 septies of the Romania on February 9.

  I recorded my Standard warranty during the installation of Windows. When you try to save the international warranty Extension also, I noticed that there are problems during registration.

  1. I received a ticket for registration by e-mail. If I click on the link in this email for the registration of the extended warranty, I am redirected to the site of Toshiba UK, instead of a Romanian. The real problem is not the language, but the fact that the model of laptop I have is produced exclusively for the Romania, is not available for selection in the menu drop-down available on the website of the United Kingdom.

  2. If I visit www.toshiba-tro.de/unitdetails and enter the serial number of my laptop, it shows that it is registered, but the date of purchase is presented as the 2008-10-29, (which is a day after the date of production). I have no idea why it shows like this and what it means, and I don't know if there is a way to change this information.

  3. If I try to use the site Web of the Romanian Toshiba for the registration of the guarantee, it is said that my serial number is already registered.

  Now the question: is it possible for me to see / change registration information? I received the confirmation e-mail contains very little information on the record.

  Thank you.

  Hello

  AFAIK you cannot edit data in records. What you can do to contact Toshiba and explain the situation.
  For contact use follow e-mail:[email protected]

  You should contact Toshiba in your country. Details are at http://eu.computers.toshiba-europe.com/innovation/contact_toshiba.jsp

  Good luck!

  Post edited by: ADMIN

• Keyboard replacement will void the warranty

  Hi all!

  I was redirected by an HP sales representative, who could not inform me on the support forums...

  Here's the thing:

  I'm going to buy a new laptop in the online store we HP. I asked sales representatives if I can have the opportunity to replace the American for a Portuguese keyboard layout keyboard layout. The answer is NO, because HP is an American online store and such, it only sells products the U.S. market (obviously with a U.S. keyboard), and they advised me to shop at the Portugal...

  Well, the problem is that I use the computer in the United States, which has different electrical outlets and different voltages. Thus, the purchase of the laptop to the Portugal is meaningless for me...

  What I need is a cell phone US with a Portuguese keyboard. How can it be, right? Fake! It turns out that this simple change will be difficult and perhaps impossible to obtain. At least by the online store...

  It seems that my only option is to buy the Portuguese keyboard separately and install it myself. That said, my question is simple:

  Will be the replacement of the keyboard on a new portable laptop computer warranty void?

  If so, what are the options I have?

  I thank you all.

  Kind regards

  JPN

  Hello:

  Why you can not buy the PC to the Portugal and ordered a US power cord that goes from the power supply?

  The power supplies are all the same, no matter where you live.

  Check the service manual for the laptop specific you want and order the power supply cord to the United States.

  Confirm what I said is correct before ordering (see Service Manual).

  I don't know of all computers laptops where you can buy a different PSU.

  If you don't know where to find this info, please provide the full model number of the computer you want to buy.

• is my warranty supports it?

  Hello I bought a hp elitebook 8440p in March of the United Kingdom.

  It has warranty of 3 years.

  I am a resident of the India and want to ask if this warranty covers the international interest too? or is my empty guarantee model now?

  also guaranteed stardard usually cover?

  Yes you have guaranteed internation... If parts are available at the center of service... they can redirect you to the country of purchase for hardware problems...

  software support is global, so no problem with that... you can get help from anywhere... the best way would be e-mail... for this

• Even with valid proof, Microsoft does not honor the warranty on mice...

  A few years ago, I bought a Microsoft Intellimouse Optical mouse pack with a computer/electronics provider online. Earlier this year, one of the left button of the mouse started to act up, but since it is intermittent, I decided to just deal with it since I've had a lot of time left on my warranty (I use these mice for many years, sometimes a little at a time - and know that the standard warranty is 5 years). Recently, the mice had got much worse than the left button of the mouse clicks several times, even if you press only once.

  I called Department order Microsoft to present my possible replacement warranty.  After faxing my Bill, I received a call from a person I think of their dept of guarantee saying that the mouse is no longer under warranty and I wasn't eligible for support. I asked him how this is possible, and I was told that the warranty for the Intellimouse Optical is 3 years and I bought this mouse 3.5 years ago. I was speechless. I told the representative that the guarantee for the Intellimouse Optical mouse have been for 5 years, but he denied it and insisted on the warranty for 3 years only. I asked him if this policy had changed recently, but he said no and that he has always been 3 years. I got the box for another separate intellimouse optical sitting in my desk drawer, but did not find any mention of the warranty printed on the outside, as they did. Quickly, I went to the site of Microsoft for the Intellimouse Optical support and found the following PDF that shows clearly that the warranty of 5 years were the Intellimouse Optical mouse:

  ---------------------
  http://download.Microsoft.com/download/3/B/5/3B54A015-3714-4BFF-8BF0-003BA0B15F5C/X17-31699-02_EN_XC_FR_EL_IW_IT_PT_ES.PDF

  "IntelliMouse® Optical; Wireless IntelliMouse Explorer; Microsoft IntelliMouse Explorer for Bluetooth; "Wireless IntelliMouse Explorer with fingerprint reader: five 5 years.
  -----------------------

  He took over after having informed the rep of this, there was nothing he could do and kept insisting it was 3 years according to its documentation. I asked him to take a look at the Microsoft Web site as it shows registered 5 years warranty but it does not seem to care. I asked to speak to a Manager or other agent, but he wouldn't let me not and told me that they told me the same thing... it was 3 years. After pleading with him again to check the site, he hung up on me!

  I could not believe. I called back that MS order dept to express this frustrating experience. When I spoke to a different representative in the Department of the order, he said according to its documentation, the guarantee for the intellimouse optical mouse included in over 3 years. I asked how that was possible, given that on the Microsoft Web site, they list the guarantee for 5 years. I asked the rep if I could find my warranty booklet that came with my mouse would take a glance on this case and he said that would be fine. I spent last night wading through boxes and boxes but could not find these documents.

  Fortunately, I remembered the cd of the software provided with the mouse. So I decided to check the software disk intellimouse for information on warranty and there is a RTF file included on the disc (fra.rtf) which States:

  -----------------------
  IntelliMouse Optical; Wireless IntelliMouse Explorer; Microsoft IntelliMouse Explorer for Bluetooth; Wireless IntelliMouse Explorer with fingerprint reader: five 5 years

  This file is available on the Microsoft Web site at:
  http://download.Microsoft.com/download/2/7/8/278BFC91-3E3F-4784-BCF6-2D9418722CCE/MSHWEULAWARRANTY/Eng.RTF
  -------------------------

  Also if you have intellipoint software installed on your computer, you can see that the mouse is covered for 5 years.

  Open the quick start guide which is installed with the program > "Need help" icon > click Microsoft Device User Guide pointing > go to legal Information > and then to the end user LICENSE AGREEMENT and LIMITED WARRANTY.

  -------------------------
  On this page under LIMITED WARRANTY AND LIMITATION OF LIABILITY, he said:
  MICROSOFT POINTING DEVICE: IntelliMouse Pro; IntelliMouse with IntelliEye; IntelliMouse Optical; Trackball Explorer; and Wireless IntelliMouse Explorer GUARANTEE: 5 years
  -------------------------

  In addition,
  If you go to the newegg and search the IntelliMouse (suspended), it will show you the warranty of the manufacturer being listed at 5 years.
  If you go to amazon and look at the pictures of products, there is a downloaded by a client that displays printed on the box of 5 years.

  So with all this evidence, why Microsoft refuses to honor their warranty and tell me it's only 3 years old when it was announced that 5? I'm angry, the first agent I spoke would not do any kind of attempt to validate the correct warranty period even if there is evidence published on the Microsoft Web site (not to mention hang up on me).

  As a consumer and a supporter, I am very disappointed by Microsoft with this incident. Even trying to contact the correct service to explain the situation has been extremely difficult. (After the call back to the Microsoft technical support this morning, I was redirected to another Department that took me to an answering machine.) At this point, I'm not even concerned with getting a replacement/refund for my mouse - just a real apology and an explanation as to why the warranty dept and consumers receive contradictory sets of information. It's the principle of the thing. I don't think that someone at Microsoft would accept their facts could possibly hurt or out of their way to find the correct information even if the evidence is posted above (several times) on their OWN Web site for all to see.

  A big thank you to Matthew and Josh for helping me to finally solve this problem. I'm tired, but I'm grateful. Thank you Microsoft!

• (Redirected) No technical support

  Well, my original complaint is the fact that I need a replacement hard drive for SAN BAY showing a defective drive, but I can't seem to reach technical support for this.  The car is under warranty.  I tried the contact with Dell today and the nice man who responded sent me to another number, which was as expected.  What I didn't expect was to hold the line for 20 MINUTES, while still no one ever answers.  Strangely, the automatic message told me to contact the support site that wasn't any help to present a technical request.  Reference Dell then goes on to follow the pending "Issues" link at the bottom of the forum, which was again without help and sent me to a page that is no longer available.  I have

  What I have to do is give a single ticket for the replacement of the hard disk and it shouldn't be so difficult.  I have the serial number and the issue of express.  My company does no hours for me to lose on the phone on hold for technical support respond to... 20 minutes is unreasonable.  God knows I want to be flayed alive if I did our users wait that long.

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Have you tried using the 'cat' or by e-mail?

  http://www.Dell.com/support/contents/US/en/04/Category/contact-information/Technical-support?~CK_=_mn & c = us & cs = 19 & l = en & s = dhs & DoNotRedirect = y & redirect = 1

  Bev.