WD My Passport not recognized as drive external HARD on windows 7

Hello

I would like to ask if anyone has experienced this and how the address the issue:

I just bought a WD My Passport Ultra 1 TB and tested on two devices (desktop to Win7 ultimate) and portable Win7 Pro. At first I used it on my desk and it it detected as required WDC but subsequently using the router as its update driver.

-J' checked the Disk Manager, and he's not here.

-J' checked Device Manager, it is detected as "Internet access server" (maybe the reason a router driver has been used).

-J' tried to uninstall the server "Internet access" and restart the system to flush it out

-The Office again the HDD detected as "Internet access server.

-J' checked BIOS and it is clearly detected as external WD HARD drive

After all this I tried on the laptop. No problem and did a reformat of the hard drive so that it can be detected as a disk of expenses by the office. Still no luck.

Hope someone can help me here.

Thank you

Perry

Hi Perry,

First of all, check Device Manager to see if the WD hard drive status.
Right-click on the device and click Properties to check the status of the device.

Try to connect the WD Passport to another USB port.

Kindly, follow these methods and check if that helps.
Method 1:
Try the Fixit from Microsoft Hardware:

Hardware devices do not work or are not detected in Windows
http://support.Microsoft.com/mats/hardware_device_problems/en-us?WA=wsignin1.0


Method 2:
If this does not help, try to rescan the disks in disk management.
a. right click "my computer".
b. click 'manage '.
c. Select 'disk management '.
d. click Actions and click 'analyze disk '.
e. find your player in the list in the lower pane. Right click and select "Initialize" and "Add partition".

Method 3:
If none of the steps help, then remove and reinstall USB controllers.
a. disconnect all USB devices except the keyboard and mouse.
b. click on the Start button.
c. type devmgmt.msc and press ENTER.
d. in the Manager device scroll down to USB controllers.
e. right click each one, one at a time and click Uninstall.
f. restart your computer now, each USB port is reinstalled.

Now test the question.

Let us know if it helps. If the issue persits, we will be happy to help you.

Tags: Windows

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