went to black screen and I had to restart

Signature of the problem:
Problem event name: BlueScreen
OS version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

More information about the problem:
BCCode: 116
BCP1: FFFFFA800C707390
BCP2: FFFFF8800C15AE90
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I sometimes hear a loud couine sound in the pc.

Operating system
Windows 7 Home Premium 64 - bit SP1
CENTRAL PROCESSING UNIT
Intel Core i5 2320 @ 3 .00GHz 58 ° C
Sandy Bridge 32nm technology
RAM
8.00 GB Dual-Channel DDR3 @ 665 MHz (9-9-9-24)
Motherboard
Dell Inc. 0GDG8Y (CPU 1)
Graphics
DELL S1909WX (1440x900@60Hz)
1024 MB NVIDIA GeForce GT 530 (unknown) 58 ° C
Hard drives
932GB Seagate ST31000524AS device ATA (SATA) 40 ° C
Optical drives
DVDRWBD PLDS DH-12E3S ATA Device
HL-DT-ST DVDRAM GE24NU40 USB Device
Audio
Conexant HD Audio

Hi Greg,.

I imagine the inconvenience that you are experiencing and will certainly help you in the right direction to solve the problem.

As described in the question, you get a blue screen because problem event name is blue screen. This blue screen error occurs usually when a serious problem causes Windows 7 to stop or restart unexpectedly. There are several reasons why this type of error occurs on the computer. In this case, the problem could be due to damaged or corrupt system files or display number of drivers on the computer.

I suggest you to try the steps below and see if it helps you to solve the problem.

Method 1

Step 1:

Disconnect all external devices connected to your computer except for the mouse and keyboard and check if it helps.

Step 2:

Check the issue in disable automatic system error reboot and if you get an error message.

See the link below on the instructions for disable automatic reboot on system failure:
http://Windows.Microsoft.com/en-in/Windows7/advanced-startup-options-including-safe-mode

Method 2

I would suggest trying the following methods and check if it works for you.

Resolve stop (blue screen) error in Windows 7

http://Windows.Microsoft.com/en-in/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

Important:

Running chkdsk on the drive if bad sectors are found on the disk hard when chkdsk attempts to repair this area if all available on which data can be lost.

Note:

I strongly recommend to back up all your important files and folders on an external storage device before performing any type of repair operating system or upgrade.

Warning for system restore:

When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

Note: Ignore step Reinstall Windows 7 from the link above.

Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

Kind regards

Tags: Windows

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