Who can cancel a sent document?

A co-worker sent a document, and later we realized it was the wrong document. My colleague was gone for the day, but I am the admin on the account. I tried to cancel the document, but the system would not allow me to cancel it. The admin is not allowed to cancel a document that was sent or is it only the person who originally sent it?

Hi BV Littlefield,

I'm sorry, but an account administrator has the right to cancel a sent document.

That the sender may change or cancel the document once it is sent for signature.

Kind regards

Ana Maria

Tags: Adobe Sign

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