Why the recovery disks do not work?

Hi friends:

My laptop is HP HDX18. He has broken several days so I had to send it to a repair station. I took my laptop station repair for a week. Engineers told me that some material had been changed, such as motherboard, LCD display, but also outer shell. I checked it and it worked fine.

Before my phone was broken, I did a system recovery discs and they worked well.

Now I want to restore the system to the initial setting at the factory by the recovery diskettes, BUT! It alert with the words ' this product does not support system recovery!

Could you please tell me why not recovery discs work? and how to fix this?


the devices that were replaced are:

audio device

graphics chip


You can go back to that of the repair station and ask for drivers, they must provide you with the pilots because they are the only one who knows what motherboard has been installed.

your recovery discs no longer work while you do a clean install of your operating system.

Click on the star to say thank you.

Tags: Notebooks

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    So many questions! I'll try to help you with unclear words.

    In the latest Toshiba has delivered laptop computers equipped with recovery media. Very old computers laptop Toshiba created mainly two CD recovery and newer laptops a Recovery DVD.
    This recovery DVD was in the box with the notebook.

    This recovery CD/DVD contains a recovery image. Recovery image can be installed on the laptop and after that each installation of the laptop will have factory settings the same state that you have when you start your laptop for the first time.
    Recovery image contains the system operations, drivers, Toshiba and utility tools and some additional software. Therefore, after you install the recovery image, you should not install drivers or additional software. Everything is done for you.

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