Why the upgraded version would be the first option when buying a product? Oh is it cheaper...

Just went out and bought a serial for my trial version of Lightroom 5. Clicked on buy series when I opened the trial version, created the site Web, connected and clicked on Lightroom and click purchase.

Happy days. Received my serial number and he came!

PROBLEM: The series that you have entered is an upgrade!

In no time he put to me I bought a version upgrade. Contacting the customer service they informed me that the only way to solve this problem is to cancel the order and reorganize the full version. I explained that it is what, to my knowledge, that I bought it.

So in the end, I had to cancel the order, but unfortunately do not have the funds in my account to purchase a second license because my refund will take about a week to process.

So now I'm without software and a hole in my bank account. Now im thinking that when my dose of refund come through I probably used sentence buy this software after all these hassles. Bravo to lose a potential customer!

PS.

I went back to re to see what I had done wrong and it turns out that there is a small triangle that you must click before pressing on buy to say you really want to buy a full version. And if you click on that there is nothing to say that your do not buy a full version. Very confusing and im sure im not the first person to complain about this.

If you click on buy a serial number when your trial period is exhausted, a series of upgrade should not be produced by default to that you are headed.

That is my rant. Adobe sort!

Thanks 11sunny11, I was able to verify that your refund is the treatment.  I you sent a private message separately on this issue.

Tags: Adobe

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