WiFi lost when I try to connect

my laptop is

HP 15-r012tx laptop

I can not conect to wifi... When I press the kiss of connect for wifi, so here we go...

and I can not install this softower {Qualcomm Atheros QCA9000 series Bluetooth 4.0 + HS Driver for Microsoft Windows 8.1}

When I go to instoll this softower... it's show me love that (the device may not be present or could have been ejected/disconnected from the system
Insert or reinsert now)

boss help me please...

Hi @prince26

I see that you get an error message that indicates there is a problem with the connection to your wireless adapter. If you bought this laptop last year, you're still in warranty and you should contact HP. You can reach HP Total Care at 1-800-474-6836 in North America or Start here outside of North America.

If you are no longer under warranty then you can look at the relocation of the wireless card. Only do this if you are out of warranty because it will void your warranty if not. Here is your Guide to Service and Maintenance and on page 50, you will find instructions on the removal of the adapter wireless or WLAN module Once you have removed it put it back in and make sure that the fittings are tight.

Tags: Notebooks

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