Wild ride with recovery media

The hard drive on my E430 was corrupted and my warranty just expired so I bought a new. I called Lenovo Tech Support and asked them for DVD reinstall the operating system. I was told I need a recovery media and gave me a reference number before sending me more for the IBM parts department to order this part, I did. So I get my 5 DVD and start the process. Looks like it's going well, he told me to share this DVD for the next and so on, until it gets to the end and then said only: "failed to retrieve. Tried three times, same result.

So I call Tech Support and they tell me the DVD must be faulty, and I should remind IBM parts and request a new one. I remember the parts and they tell me - get this - that Support gave me the wrong information and that these DVD never wanted reinstall an operating system on a blank hard drive. So they sent me new DVD and not refund not my money. So I call Tech Support and they are insistent that it is the right part and that the parties is incorrect and they send this exact game DVDs when they replace blank hard drives.

So I convince the Tech Guy to allow me to the Conference in IBM parts. Now they are on the phone with the other contending for whether or not it comes to the right side. It would be hysterical if I didn't spend untold hours on it. Finally the guy at parts IBM agrees to replace DVD - if I send back them and they fail their tests. So, I'm basically screwed.

So... who's right?

(A P.s. that may or not be relevant; when I ran the recovery process, there is a window showing files that have been copied.) Quite often I saw him show 'File not found' instead of copying something. He didn't give me an error or stop the process and he continued to make me go through the process of change on the DVD, but I was wondering if it was normal).

Thanks for your thoughts!

Pdf E430 parts list contains the numbers of RUF from the recovery media.  Maybe you can use it as a validation test when you contact support and parts.  Sorry to hear that you get the evasive.

http://download.Lenovo.com/parts/ThinkPad/ThinkPadEdgeE430_2012-04-10.PDF

Z.

Tags: ThinkPad Notebooks

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