Win 10 Factory Reset

I'm hoping for a solution to what has slowly turned into a nightmare, laptop came originally with Windows 7, upgrade to Win 10 online using an account of outlook.com as audit log.

After a stay of 6 weeks, I inadvertently entered the password wrong outlook.com too many times and therefore has been locked on Windows 10. After trying all the options of recovery without success, I've been advised by Microsoft, the only option is a factory reset.

Have copies of all the files in my hard I google drive how to reset the Toshiba to factory settings which looked simple enough, hold reset when turned on - wait for the beep and follow the instructions, unfortunately after the beep that Windows continues to load.

It would appear that the factory reset data has been overwritten or are not applicable to win 10.

Another Google search and the best advice that I can find is to buy Toshiba reset support, unfortunately, it seems that they only provide the media until Windows 8.1.

I am at a loss what my next steps should be, it seems, only option is to buy a copy of win 10, but before I go down this road thought that I would ask if anyone can help?

Thanks in advance

Tony

Try to maintain F12 during the power up to see the boot device menu, then select "disk HARD Recovery.
This brings you to the screen Win10 troubleshooting. Choose "Reset" or "Refresh".

Tags: Toshiba

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