Win 8 failed to start 0xc00021a error

I have recently (he, in fact two days ago) bought a brand new HP with Windows 8 desktop pre-installed. It worked fine for a few days, but one day that it started up to the blue screen with the error code 0xc00021a. The computer went through his process of auto repair, but it failed. I tried refreshing the PC; which also failed. I tried the system restore, but because it was a new computer, it also did not work. I've read through the forums of HP and I tried their starting Test hardware diagnosis (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03513214&tmp_track_link=ot_faqs/top_issues/en_us/c03513214/loc:2 & cc = us & dlc = en & lang = en & lc = en & product = 5297069 #N281) but he went. The only option that seems to have is to reset my PC but I have some important files on it. Are there other solutions?

Thank you very much

Hello.

Since this is a new computer check with the seller and the HP Support for warranty repair or
Replacement. Keep in mind do you more they tell you it's something you
have done so. Added that, even if you are somehow able to solve the problem he must continue to
be documented in the case of other related problems on the road.

If the player does not, then you would need professional services recovery to recover the
data. Check with a real computer store (one that makes the service in the House and no leeks and)
Displays a Best Buy or other stores) or system manufacturer support.

Since it's disk associated with a way to back up your data would be to put the hard drive
on another computer as 2nd drive (best method) or '' probably '' in an external USB drive
(less likely to work in this case) case. Or the other may allow you to copy the data to removable
media such as CD, DVD and other USB drives. Of course a real store of the computer or system
Maker can help recover data. There are certainly professional data recovery companies
These services are usually expensive.

There are bootable discs, such as those who use linux, which will start and you may be able
back up the data.

Use Ubuntu Live CD to backup files from your Windows computer dead
http://www.howtogeek.com/HOWTO/Windows-Vista/use-Ubuntu-Live-CD-to-backup-files-from-your-dead-Windows-computer

Hiren Boot CD
http://www.hirensbootcd.org/

Rescue Kit Trinity
http://trinityhome.org/home/index.php?wpid=1&front_id=12

System Rescue CD
http://www.SysRescCd.org/Main_Page

Knoppix
http://www.Knoppix.NET/

Scan a Windows PC for viruses from a Ubuntu Live CD
http://www.howtogeek.com/HOWTO/14434/scan-a-Windows-PC-for-viruses-from-a-Ubuntu-Live-CD/

I hope this helps.

Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

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    2. are you aware of any changes made to the computer, before the show?
    Assuming you have Windows Vista or Windows 7, follow the steps mentioned below.

    Method 1:

    Step 1: Perform a boot minimum troubleshooting and check which application reports this error
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.Microsoft.com/kb/929135
    Note: once you have determined the problem by using a clean boot procedure, follow step 7 in the article to restore your computer to normal startup.

    Step 2: reinstall the application.
    Uninstall or change a program
    http://Windows.Microsoft.com/en-us/Windows7/uninstall-or-change-a-program

    Method 2:
    Run an analysis of auditor of system files on your computer and check for the issue.
    How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7
    http://support.Microsoft.com/kb/929833

    I hope this helps.

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