Windows 7 32 bit computer laptop sony - unable to access programs and files

Before I had this problem. I myself remember having seen a balloon saying updates were installed and I had to reboot my computer. what I did. I can still access my desktop, but once I click on any program even the Start button it freezes. The mouse pointer still moves, but has the symbol circular treatment moving. The only way I can get out is to restart manually. Ctrl + alt + delete does not work. I tried to login in safe mode. Start button does not work but I was able to access some files on the desktop, but somehow something closed the file shortly after and brings back me to the desktop. at a point on the ordinary boot, a blue screen came up with the error message, but because he went too fast and restarted, it says something about error 0x000000F4. I don't know if it is a virus problem a hardware problem or windows is possibly corrupt. Pls. share your ideas about this.
BTW im using another laptop now.

marphilyu,
For me, it sounds as if you can see the effects of a virus\malware infection.  Take a look at these articles and see if they are able to help.

Get rid of malware

Can I clean an already infected computer?

Mike - Engineer Support Microsoft Answers
Visit our Microsoft answers feedback Forum and let us know what you think.

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