Windows 7 - computer blocked the installation of updated 13 of 14 hours

My Dell laptop gives me the message "If please do not turn off or unplug your machine - installation of updated 13 of 14' and it seems that my DVD drive is trying to eject a disc even thought there is no disc inside.  This was during the performance/happening for several hours.  I am basically technologically illiterate and don't know what to do.  Can someone advise how to handle this situation.  Should I turn off or will I damage the machine?  If I let it run at will I damage the pahrd drive or the hard drive?  Thank you very much!!!

Hello

·        What are the updates that you try to install on the system?

If the update has failed then try these steps and check if that helps. I suggest you to let us know the number of KB updates.

Step 1

Uninstall the updates failed program and features, follow these steps

a. open Control Panel from the start menu

b. Select programs and features

c. click View installed upgrading

d. uninstall the update failed

Step 2:

Reset the component of windows update and then try to install updates, check if the problem is resolved.

How to reset the Windows Update components

http://support.Microsoft.com/kb/971058

Step 3:

Install the stand-alone package containing the updates. You can download the stand-alone version of the link with the number of KB below:http://www.microsoft.com/downloads and check if the problem is resolved.

For more information click on the link below.

The update is not installed successfully, you receive a message, and the computer restarts when you try to install an update in Windows Vista and Windows 7

http://support.Microsoft.com/kb/949358

Thanks and regards.

Thahaseena M
Microsoft Answers Support Engineer.
Visit ourMicrosoft answers feedback Forum and let us know what you think.

Tags: Windows

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