Windows 7 hangs on cold start

New Toshiba Laptop L505-S5990 with Windows 7 Home Premium 32 bit, 3 GB of RAM.

Booting cold (to stop), Windows 7 comes in at Blue welcome screen and then hangs.  No evidence of hard drive activity.  If I shut down (with the power button) and restart, it starts very well.

Any thoughts?

0

Ideas:

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

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Hi Chawoobie,

Welcome to the Microsoft Answers site!

Disconnect all external devices connected to the computer and check if you are able to start the computer in the first attempt.

Also, check if you are able to boot into SafeMode on the first attempt. To start in safe mode follow the steps.

1. remove all floppy disks, CDs and DVDs from your computer and restart your computer.

Click the Start button, click the arrow next to the button lock and then click on restart.

2. do one of the following:

a. If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you need to try again by waiting until the Windows logon prompt appears, and then stop and restart your computer.

b. If your computer has multiple operating systems, use the arrow keys to select the operating system you want to start in safe mode, and then press F8.

3. in the display Advanced Startup Options, use the arrow keys to select the option of safe mode you want and press ENTER. For more information about the options, see startup options (including safe mode).

4 log your computer with a user account with administrator rights.

When your computer is in safe mode, you will see marked Safe Mode in the corners of the screen. To leave safe mode, restart your computer and let Windows start normally.

For more information on Safe Mode, follow the link below:

Start your computer in safe mode

http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

Hope this information is useful.

Amrita M

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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