Windows 8 HP laptop blocked on clear blue screen after auto repair.

My younger brother, who has a laptop HP in Windows 8, told me recently that her computer was broken. I turned it on and it works normally with loading points and logo of HP that move in a circle. Then after a few minutes, a brief blue screen appears with a frowny face and a message that says: "your PC has encountered a problem and needs to restart." We are only collecting the error information, and then we'll restart for you. "After that it shows that for about two seconds it goes back to the HP screen where it says now auto repair. Then it goes to a black screen blank, followed by a white light blue screen with which I can see get around and see the mouse. I tried pressing all the buttons I could think of, all the 'F', control + alt + delete, etc, but I can't really start up where it can connect. Any help would be appreciated, thanks in advance.

Hello

Check with HP support or a real computer store (that makes its own service in the workshop).

HP support/troubleshooting & drivers
http://welcome.HP.com/country/us/en/support.html

Contact HP
http://welcome.HP.com/country/us/en/contact_us.html

HP forums
http://h30434.www3.HP.com/PSG/

====================================================

Crashes Windows or freezes
http://support.Microsoft.com/kb/2681286

You can start safe mode?

Start settings for Windows (including safe mode)
http://Windows.Microsoft.com/en-us/Windows-8/Windows-startup-settings-safe-mode

Error: Windows could not start. A recent hardware or software change might have
problem after installing Windows updates
https://support.Microsoft.com/kb/2674065

Try to run the auto repair: (can be run from a Windows disk if necessary)

How to run a repair 'automatic' to solve the problems of Windows 8 start
http://www.eightforums.com/tutorials/2843-automatic-repair-run-Windows-8-a.html

======================================================

If necessary:

How to start on the "System Recovery Options" in Windows 8
http://www.eightforums.com/tutorials/2269-system-recovery-options-boot-Windows-8-a.html

Try to do a "Refresh your PC without affecting your files" (or modification of your personal data
settings) or even a restore.

Windows 8 includes special discount methods (keep files and settings) or a reset
(new installation remove all).

How to restore, refresh or reset your PC
http://Windows.Microsoft.com/en-us/Windows-8/restore-refresh-reset-PC

How to create a system image to refresh your PC in Windows 8
http://support.Microsoft.com/kb/2748351

How to update Windows 8
http://www.eightforums.com/tutorials/2293-refresh-Windows-8-a.html

How to reset Windows 8
http://www.eightforums.com/tutorials/2302-reset-Windows-8-a.html

If you need a repair disc:

Create a system repair disc
http://Windows.Microsoft.com/en-us/Windows7/create-a-system-repair-disc

How to create a "system repair disc" (CD/DVD) in Windows 8
http://www.eightforums.com/tutorials/2855-system-repair-disc-create-Windows-8-a.html

I hope this helps.

Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

Tags: Windows

Similar Questions

  • blue screen after auto update. mentioned video driver.

    had several automatic updates of microsoft and now I get errors and blue screen. "thread stuck in device with video driverblue problem.

    Hello

    • What is the full error message that you receive?
    • When you receive the error message?
    • Are you able to boot to the desktop?

    If not, you can check out these methods:

    Method 1:

    Use the option ' enable video low resolution (640 × 480) ' start and then update your video card driver

    a. If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, try again by waiting until the Windows logon prompt appears, and then stop and restart your computer.

    b. If your computer has multiple operating systems, use the arrow keys to select the operating system you want to start in safe mode, and then press F8.

    c. the display Advanced Startup Options , use the arrow keys to select Activate video low resolution (640 × 480)and press ENTER.

    d. connect to your computer with an account of a user who has administrator rights.

    e. If you can see your desktop, there is a problem with your video card. Try to update your video card driver.

    Method 2:

    Start the computer in safe mode and disable your video card

    a. If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, try again by waiting until the Windows logon prompt appears, and then stop and restart your computer.

    b. If your computer has multiple operating systems, use the arrow keys to select the operating system you want to start in safe mode, and then press F8.

    c. the display Advanced Startup Options , use the arrow keys to select Safe Modeand then press ENTER.

    d. connect to your computer with an account of a user who has administrator rights. When your computer is in safe mode, you'll see the words Safe Mode in the corners of your screen.

    e. open Device Manager by clicking Start, point to settings, and then click Control Panel.
    f. double-click Systemclick on hardwareand then click Device Manager.
    g. right click on your graphics card and then click disable. Confirmation prompt, click Yes.
    h. close all open windows and restart your computer normally.
    i. When you restart your computer, if you can see your desktop, there is a problem with your video card. Try to update your video card driver.
     
    If you are able to boot to the desktop, try to update your video card.
    Here is the link:
     
  • laptop stuck at clear blue screen without a mouse

    I have a laptop with Windows 8.1 17 envy and I tried to change the display settings after an application of the mouse and all the icons on the desktop disappeared trying to access the Task Manager, but the screen just switched to a light blue color with no error message. Ive tried restarting, but who did not actually all that someone knows what to do?

    I went to safe mode and updated the pc, it seems to have worked, and I didn't quite lose

  • Get blue screen after Windows KB968389 updates

    I got the blue screen after that almost each update of Windows, but later is the following:

    Internet Explorer 8 for Windows Vista for x 64-based systems (25/08/09)
    Update for Windows Vista for x 64-based systems (KB968389) (11/08/09)

    I have a new Dell laptop Studio 15.  Do the system restore still does not work, or do not put the machine in Mode without failure.  I'm tired of spending hours trying to get my machine up and running

    Hello

    Certainly Support Dell help you change things anymore they can claim it was something
    you did it.

    Dell support
    http://support.Dell.com/

    Dell forums
    http://en.community.Dell.com/forums/

    My thoughts are that it is a driver problem. Try to update your drivers, and then stop the updated driver in Windows Updates.

    -----------------------------------------

    This is my generic how updates of appropriate driver:

    For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
    Control Panel - Device Manager - Display Adapter - note the brand and complete model of your
    video card - double - tab of the driver - write version information. Now click on UPdate Driver (this
    cannot do anything as MS is far behind the certification of drivers) - then do a right click - Uninstall - REBOOT
    This will refresh the driver stack.

    Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party with their
    own the software and drivers and all other main drivers that you have.

    Now go to the site of the manufacturer of system (Dell, HP, Toshiba as examples) (restoration) and then of the manufacturer of the device
    (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for the BIOS, Chipset and software)
    updates on the site of the manufacturer of the system here.)

    Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after each installation.

    Always check in the Device Manager - tab drivers version you install actually shows up. This
    because some restore drivers before the most recent is installed (particularly that audio drivers) so install a
    pilot - reboot - check that it is installed and repeat if necessary.

    Repeat to the manufacturers - BTW on device at the DO NOT RUN THEIR SCANNER - manually check by model.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    How to install a device driver in Vista Device Manager
    http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

    If you update the drivers manually, then it's a good idea to disable the facilities of driver in the Windows updates,
    This leaves ONE of Windows updates, but it will not install the drivers who are generally older and cause
    questions. If updates offers a new driver and then hide it (right click on it) and then go look for new ones
    manually if you wish.

    How to disable automatic driver Installation in Windows Vista - drivers
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
    http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

    ----------------------------------------------------------

    My generic blue screen troubleshooting if necessary:

    Here are a few ways to possibly fix the blue screen issue. If you could give the info from the blue screen that would be
    Help. Such as ITC and 4 others entered at the bottom left. And any other information such as STOP error
    codes and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

    As examples:

    BCCode: 116
    BCP1: 87BC9510
    BCP2: 8C013D80
    BCP3: 00000000
    BCP4: 00000002

    or in this format:

    Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
    Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

    It is an excellent tool for displaying the blue screen error information

    BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the
    information on all accidents of a table - free
    http://www.NirSoft.NET/utils/blue_screen_view.html

    BlueScreens many are caused by old or damaged drivers, video drivers in particular, but there are other causes.

    You can follow these steps in the Safe Mode if necessary or the command prompt Vista DVD or Options of recovery if your
    system installed by the manufacturer.

    This tells you how to access the System Recovery Options and/or a Vista DVD
    http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

    You can try a system restore to a point before the problem started when one exists.

    How to make a Vista system restore
    http://www.Vistax64.com/tutorials/76905-System-Restore-how.html

    -----------------------------------------------------

    Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates in Windows Vista cbs.log
    http://support.Microsoft.com/kb/928228

    The log can give you the answer if there is a corrupted driver. (Says not all possible driver problems).

    Also run CheckDisk, so we cannot exclude as much as possible of the corruption.
    How to run the check disk at startup in Vista
    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

    ------------------------------------------------------------------

    Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, 3rd party keyboard and
    smile, as well as of other major device drivers.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    How to install a device driver in Vista Device Manager
    http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

    How to disable automatic driver Installation in Windows Vista - drivers
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
    http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

    ------------------------------------------------------------------
    How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly
    http://support.Microsoft.com/kb/958233

    Troubleshooting, STOP error blue screen Vista
    http://www.chicagotech.NET/Vista/vistabluescreen.htm

    Understanding and decoding BSOD (blue screen of death) Messages
    http://www.Taranfx.com/blog/?p=692

    Windows - troubleshooting blue screen errors
    http://KB.wisc.edu/page.php?id=7033

    ------------------------------------------------------------------

    In some cases, it may be necessary.

    The Options or Vista recovery disk Startup Repair

    How to do a startup repair
    http://www.Vistax64.com/tutorials/91467-startup-repair.html

    This tells you how to access the System Recovery Options and/or a Vista DVD
    http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

    I hope this helps.

    Rob - bicycle - Mark Twain said it is good.

  • I can't open windows update in Safe Mode. Also blue screen at startup ('a forward driver a buffer based on the battery'

    My laptop keeps hitting a blue screen at startup ('a forward driver a buffer based on the stack'), I can only start it in safe mode. I want to try windows updates to see if this will help, but whenever I click on the button to update windows on the start menu, nothing happens. I tried searching for the program to see if I can open it another way, but can't find it. If I click on windows update and then nothing happened. I have windows vista home.

    original title: I can't open windows update

    Hey ElizabethSlater,

    Try to run a full scan with the Microsoft Safety Scanner to make sure that nothing is found.

    Try also to install the latest drivers from your computer manufacturer's website. If you have difficulty to locate the website of your computer manufacturer or the drivers on their page, please provide your computer brand and model in your next reply. If you have built your computer you need visit the site of the manufacturer of each piece of hardware to get the latest driver.

    Once the drivers have been installed, try to restart your computer, and then test to see if the same problem occurs.

    Hope that helps.

  • Get windows error blue screen after installation Service

    I'm getting error " PAGE_FAULT_IN_NONPAGED_AREA_ (nischifk.sys)" blue screen after installing the VISION acquisition software in my OS Windows 10.

    I tried to install GO twice and got the same error.

    Awating for your valuable review

    Hi piZviZ,

    Sorry to hear about installation problems going TO that appeal to you. I guess you use going TO February 2014 or slightly earlier - can you confirm? There was a problem with one of the components, NEITHER FlexRIO going to understand which caused this exact problem on systems with a UEFI BIOS. We have since fixed the problem. If that were the problem, here are a few options:

    (1) install GO without Support IMAQ i/o for all cards of the R series (1473R, 8237R, etc.). This means that the affected FlexRIO component will not be installed.

    (2) update to a newer version of GO - I think that going TO August 2014 f1 shoots in the FlexRIO patched component that could solve the problem. If you choose to upgrade, I would recommend just upgrading to the last GO, if you are capable of: going TO August 2015 f1

    (3) keep the version of going TO you and patch the component FlexRIO: How can I get a blue screen after installation OR FlexRIO 13.1?, NI FlexRIO 13.2.0 Patch détails

    I recommend just update to the latest going TO if possible.

    Kind regards

    Joseph

  • Blue screen after the recent updates of security for Windows XP SP3.

    I got following error messages "Blue screen" after the latest updates from Microsoft:

    0X0000007E (0X8053355E, 0XBA4CB50C, 0 X 80000003, $0XBA CB208). I tired to run in all modes of SECURITY but still had the same problem. I ran Dell diagnostics and it came with no error in memory or hard drive. I have a Dell Inspiron B130 w/2 MB of RAM. Does anyone have a solution? The laptop came with no CD boot.

    @Jazzman1962 and flowie,

    I suggest you follow the steps mentioned by 'LThibx' in the http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/73cea559-ebbd-4274-96bc-e292b69f2fd1thread.

    -------------------------------------------------------------------
    Naveen
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • I get a page_fault_in_nonpaged_area blue screen after Windows update yesterday.

    Hello
    I get a page_fault_in_nonpaged_area blue screen after Windows update yesterday. To do this, that every time I try to start the system.

    Whenever I try to start it gives options to start in safe mode, safe mode with network, safe mode with prompt etc., but all these options find you on the same blue screen with the error mentioned above, then it tries to restart with the same behavior over and over again.

    Any guidance will be appreciated. Thnx Nick

    Hello

    If you meet this new,
    http://mikemstech.blogspot.com/2011/12/troubleshooting-0x50.html

  • When I turn on my computer with windows xp on it I get a blue screen that says dumping physical memory

    When I turn on my desktop computer with windows xp on it I get a blue screen telling me that it is dumping physical memory.  Why it does this and what I can do to fix the problem?

    Hi KarenSellers,
     
     
    -What is the exact and complete verbatim of the error message that you receive? Thanks for mentioning the same thing with the error code that is displayed with the blue screen.
     

    Method 1: Try to start your computer in Mode safe mode and check if Windows loads successfully.

    Safe mode starts Windows with a limited set of files and drivers. Startup programs do not work in safe mode, and only the basic drivers needed to start Windows are installed.

    Check out this link to do the same thing:

    Method 2: Use the Windows Memory Diagnostic tool to check if there is an error with the memory.
     
    Refer to the section "using the Windows Memory Diagnostic tool" from the link given below for the same:
     
  • Unable to start - blue screen after Windows update

    original title; on dell dimension C521... blue screen after Windows update last night 3/9...3:00am...running Vista

    Can not even go in safe mode

    Hello

    try to do a startup repair or a system restore before the update using the Startup Repair disk if you don't have a vista dvd microsoft

    the link below is how to download and get a vista disk startup repair, which you can start from the

    http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

    Here's how to use startup repair system restore command prompt, etc. to bleepingcomputers link below

    http://www.bleepingcomputer.com/tutorials/tutorial148.html

    to boot from the dvd drive to be able to you will see a way to get into the bios Setup at the bottom of the screen or command menu start

    It would be F2 or delete etc to enter the BIOS or F12 etc. for the start menu

    Change boot order it do dvd drive 1st in the boot order

    If you can make the above change how you receive updates to find the update problem

    When right-clicking on it UAC prompt you hide it

    http://www.bleepingcomputer.com/tutorials/tutorial140.html

    Choose one of these settings:

    Download updates but let me choose whether to install them - if you select this option, Windows will download the updates on your computer, but not install them automatically. If you want to install updates, then you must install them manually. You should only select this option if you have a reason to not install updates automatically. Only advanced users should use this option.

    Check for updates but let me choose whether to download and install them - if you select this option, you'll be alerted when there are new updates available for download and install. You can then choose to download and install the updates that you want. This option should really be reserved for people who know exactly which updates they need, or those who have little access to the Internet.

  • my laptop do not stop proprly .when I do stop my laptop to come in blue screen so how do slove this problem?

    my laptop do not stop proprly .when I do stop my laptop to come in blue screen so how do slove this problem?

    You have an external equipment attached and turned on when stopping?

    All applications are closed before attempting to stop?

    Try to do a clean boot:

    http://support.Microsoft.com/kb/331796

    I would also make sure that all the drivers for hardware and software updates have been applied.

    How long have you been experiencing this problem?

    Have you installed a new hardware or software since you started facing this problem?

    Also perform the following operations:

    Check your hard drive for errors:

    Click Start

    Type: CMD, according to the results, right-click CMD

    Click on "Run as Administrator"

    At the command prompt, type: chkdsk /f /r

    When you restart your system, your computer will be scanned for errors and will try to correct them.

    then

    Click Start
    Type: CMD, according to the results, right-click CMD
    Click on "Run as Administrator"
    At the command prompt, type: sfc/scannow

    This will check for any breach of integrity

    Restart your system

    ----------------------------------

    You can create a new user account and see if the problem exists when you try to stop this user account.

  • Help with restarting the laptop HP pavilion g6 auto blue screen after installing VMWare Workstation 7/8

    Hello, I have a HP Pavilion g6-1a52nr Notebook PC (running Windows 7 64 bit) which is in a reboot loop. This happened after I installed VMWare Workstation 7 (in the installation process there is no occurs.but error after installing that I try to reboot the machine, and then the following error has occurred).
    Now whenever the notebook starts up, it seems to be in a reboot loop after the windows logo then get a blue screen.
    When I connect to the system using vmware safemode also working.but in normal mode it displays a blue screen after logiin screen shows.

    By turning on the restart automatic system failure off I was able to read it as the Blue error message that says:
    -

    Signature of the problem:
    Problem event name: BlueScreen
    OS version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    More information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF88006EFF443
    BCP3: FFFFF88003399D68
    BCP4: FFFFF880033995C0
    OS version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files helping to describe the problem:
    C:\Windows\Minidump\031212-28672-01.dmp
    C:\Users\user\AppData\Local\Temp\WER-62072-0.SysData.XML

    Read our privacy statement online:
    http://go.Microsoft.com/fwlink/?LinkId=104288 & clcid = 0 x 0409

    If the online privacy statement is not available, please read our offline privacy statement:
    C:\Windows\system32\en-US\erofflps.txt


    -
    Can someone give me advice on how to solve and prevent this problem?


    Thank you

    you have the HP-tools installed?
    They often conflict with VMware.
    Try disabling the startup of the HP-tools

  • Satellite L40 - blue screen after reboot

    I have a Satellite L40.

    When I close Windows vista and reboot the laptop I get a blue screen. There must be a problem with one or more drivers. How can I find the driver that created the problem?

    With sincere friendships.
    Jetbag

    > How can I find the driver that created the problem?

    who knows what (s) but try to uninstall a driver for graphics card

  • 8530p blue screen after the awakening of the mode standby.

    Hello.

    Windows 7 Enterprise 32-bit. (EDITED)

    A user has a problem as his computer blue screens after he was awakened to "sleep" mode and the other thing is this problem is intermittent.

    The error message I saw said that it was a KERNEL_DATA_INPAGE_ERROR STOP error message is 0x0000007A and the second parameter was 0xC000009D.

    According to http://msdn.microsoft.com/en-us/library/ff559211 (v = vs. 85) .aspx this type of error indicates - "0xC000009D or STATUS_DEVICE_NOT_CONNECTED, indicates defective wiring or in bulk, termination or that the controller does not see the hard drive."

    Hard disk, I ran the tests integrated in the BIOS, online tool check the system of HP for laptop PC (http://h20239.www2.hp.com/techcenter/HP_SystemCheck/hp_syscheck.htm) and same Seagates own Seatool because there is a Seagate drive in the machine. All these tests said nothing about a problem with the hard drive.

    The online tool, said there is no update available on the BIOS drivers.

    I even had the user to remove the hard drive and put it back to make sure he wasn't a wire loose, bad connection or something like that.

    I phoned helpdesk of HP where I live and I told him this and he said that it is most likely a software problem.

    So so I need help to find out what software might be behind this error.

    I can't provide shocks either, given the error and blue screen also says "dump of physical memory failed with status 0xC0000010.".

    So is it a known software that could be the cause of these problems?

    EDIT: As pointed out by erico, I forgot the information about this operating system. That's why I added this information at the top of my first post.

    Sorry I have not responded earlier.

    It seems that the problem is solved since the user had no blue screens for over a week now.

    The solution was quite simple: reinstall on a new hard drive, even if each test drive, I ran on the subject, said the old drive was ok. This includes BIOS integrated HP and test online, chkdsk in Windows 7 and Seagate tool own Seatool.

    Best regards

    Ljungan.

  • Blue screen after installing SP3.

    OK, I got a laptop the other day of a member of the family... was working fine when I got it I was behind on updates... so I downloaded and installed service pack 3 and when I restarted the laptop I get the blue screen... I tried to boot in safe mode to remove the SP3, but even when I try to start in safe mode I get projected blue...

    Here is the error I get:

    IRQL_NOT_LESS_OR_EQUAL

    Technical information

    STOP: 0X0000000A (0X00000002, 0X00000000, 0X3F3F3F3F, 0X804F9C6B)

    If anyone has a solution to this help please!

    Do what you should have done when the computer has been given to you: format the HARD drive and do a clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) will NOT fix it!

    HOW to do a clean install of Windows XP: see method 1 and http://michaelstevenstech.com/cleanxpinstall.html#steps in http://support.microsoft.com/kb/978307

    Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or one local network (i.e. other computers) otherwise and before using a flash drive or the SD card that is not brand new, or has not been freshly formatted:

    4 steps to help protect your new computer before going online
         http://www.Microsoft.com/security/pypc.aspx

    Other useful references include:

    HOW to get a computer that is running Windows XP Gold (no Service Pack) fully patched (after a clean install)
    http://groups.Google.com/group/Microsoft.public.windowsupdate/MSG/3f5afa8ed33e121c

    HOW TO get a computer that is running Windows XP SP1 (a) or SP2 fully patched (after a clean install)
    http://groups.Google.com/group/Microsoft.public.WindowsXP.General/MSG/a066ae41add7dd2b

    Tip: After getting the computer fully patched, download/install KB971029 manually: http://support.microsoft.com/kb/971029

    NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the appropriate removal tool before installing updates, Service Packs Windows or IE upgrades and before installing your new anti-virus application (which will require WinXP SP3 must be installed).

    Norton Removal Tool
         FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    McAfee Consumer product removal tool
         http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

    If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.

    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Maybe you are looking for

  • How can I find the balance of my account on my iPhone?

    He says in the subject

  • How can I import a .mbx stored in thunderbird?

    I have a few historical emails stored in a .mbx file. How to import in Thunderbird?

  • Reactivate the modules

    I clicked on start Firefox with Add-ons disabled to see which ones make the slow. But now how to get their permit. When I look at the Add-ons Manager, none of them say turn on all say turn off unless I clicked activate

  • RECEPTION OF SERIES PROBLEM

    Hi... everybody... am using LABView 2009 I did a VI.., because I need to receive the data by serialy and I answer back according to the data I received... here first am transmitting the data permanently (DOCK LIGHT - as a hyper terminal)... and am ab

  • The installation of Vista SP2 broke my computer

    I've lived in innumerable discussions on this site and many others to solve this problem the Vista SP2 has caused my computer to have. I have a Toshiba with Vista x 64 Home Premium computer and after several attempts failed to download SP2 months ago