Windows 8 reset hard drive

I recently had to "reset" my hard drive.  This is the option that deletes files carefully and recharge to the os and software that was purchased with the system, not the quick erase of files and reload option.  This seems to have been especially successful with a couple of glitches.  As expected, I lost my documents and all loading post purchase software with the exception of: Internet Explorer has retained its Favorites and the google homepage that I had, in addition, it seems to have retained a copy of some background screenshots that I had downloaded.  Everything else seems to be reset in the way that I expect.  Is this possible?  Any other system of windows OS that I called the operation I have preformed-formatting.  Is there a difference between what was formerly called formatting of the disc and the discount to zero win 8? I'm afraid that my system is still controlled by others.

Long story short, I had a moment of weakness and allowed a person who self-identified as a Microsoft technician to my computer via the internet – after a short period, he said that all the original operating system files have been overwritten do my version of windows a bootleg. I'm slow, but I'm sensing the BS now.  He then went on to tell me that when I reboot my system starts ever again unless I paid him $150-i says never and he hung up.  I stop the software from Microsoft, that he had used to "work" on my computer.  Then I quickly asked my computer and could tell by the way that my mouse was followed that it controlled again and restarted.  What he says is true - to reboot windows, I need a password.  He had called back immediately, saying strikes and programs I had or open after stopping his software-now he wants $500 and it will give the password and windows of difficulty.  I said no in ways unpleasant and unfriendly, and started the reset process.

I know I'm stupid to do.  I feel violated and fear that he has had time to steal personal information. Above all, I am paranoid that he still has control on some level because I think it is strange that IE reset not the way I expected.  Is this a problem?  What should I do

Good for more information. Did you buy the system from Dell with Windows 8 and what model is it?

I would be rather suspicious of this system that I do not know what caused this rogue agent/scammer to your system.

I would advise to call Support technique Dell and ask them to install of Windows 8 media. I advise you well then wipe with DBAN system which will remove everything on the hard drive completely off what did this crook.

You can follow the Guide from reinstalling Windows / a Clean Install of Windows 8.1: http://philipyip.wordpress.com/dell-community-forums/ from Dell support you have provided (and make the 7 optional step). For more security, you must also change the password on your Microsoft Account.

Tags: Dell Software

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