Windows security - they have my computer was attacked by viruses and other malware, has offered assistance to the evaluation, indications of problems

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• I have a license for Indesign and purchases another since my old computer was attacked by pirates. When you try to load to the new computer, it starts with a 30 day free period etc. I already have an ashen´me of monthly payment and seem not to be able to

  I have a license for Indesign and purchases another since my old computer was attacked by pirates. When you try to load to the new computer, it starts with a 30 day free period etc. I have a monthly payment and don't seem to be able to upload it to my account on my new computer. I have access to my account online but cannot get to the correct download page. ????

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

• I got a message "Firefox security" that my computer was full of viruses, asking if I wanted them to correct the problem. The address was not good as Firefox. I thought it was a fake. Anyone know?

  He could have said "Mozilla Security", but the address line was not Mozilla. I think it could be a new virus, so I didn't click on it. Today, it is the first time I saw it. My antivirus software is up-to-date and working.

  It will be a fake, there are malicious sites that use this method to try to get people to install malware. Mozilla does not search for viruses or send messages like that.

• appellants informed me windows guarantee has expired, said my computer was about to crash and they controlled my computer outside, some icons began to disappear on the desktop. I turned off the computer.

  2 people called me on my home phone, told me that they were Microsoft Windows, that I got error report to Microsoft from my computer and they went into my computer remotely and was told that they could fix.   They said that my Windows guarantee had expired (on a less than 1 year old computer) and wanted to sell me a 1 year for $ 25 years more more money.   I told them that I need to check.    Less than 10 minutes passed and another call.  It's when they said my computer was crashing.   I told them it was covered by insurance, they hung up.   I haven't lost a few programs but nothing that I can't live.   They have external access to my computer.   First thing I had to do was press on keyboard and the letter r windows icon as it took me to a Web site called showmypc.com.   These people really represent Windows - Microsoft?   If this isn't the case, who should I report it to?  They also originally (before I have them checked) gave me a call back number in case I changed my mind.   1800 651-2595 but told me it would cost me 125.00.

  Hello

  Yes, it's a SCAM!

  Avoid scams to phone for tech support
  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  In the United States, you can contact the local police to the FBI, Attorney general, and
  consumer watch groups. Arm yourself with knowledge.

  The Internet Crime Complaint Center (IC3) is a partnership between the
  Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
  (NW3C), funded in part by the Bureau of Justice Assistance (BJA).
  http://www.ic3.gov/complaint/default.aspx

  No, Microsoft wouldn't you not solicited. Nor would they know if any errors
  It exists on your computer. So those are the frauds or scams to get your money or
  worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently: Microsoft has no
  for you unsolicited telephone calls help fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• looking at my pictures in windows live, they have a yellow tent their when I switch to Office Picture Manager pictures is clean with the right colors

  looking at my pictures in windows live, they have a yellow tent their when I switch to Office Picture Manager pictures is clean with the right colors

  Hello

  Thanks for posting this question in the Microsoft Community Forums.

  I see that there is a yellow tint to the photo in Windows Live Mail.

  Let us work together to solve this problem.

  However, we need more information. Please answer these questions so that we can better understand the issue.

  1. this happens with a particular photo?

  2 what is the size of the photo?

  Please send us the screenshot of the photo with the yellow tint.

  Follow the link below to find out how to upload files to SkyDrive.
  http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

  I ask you to do the following troubleshooter.

  Fixed problems with Windows Live Photo Gallery that does not
  http://support.Microsoft.com/mats/windows_photo_and_slideshow_diag/

  Please get back to us with the results.

  If you continue to deal with this problem, please contact Windows Live at the following link:

  http://answers.Microsoft.com/en-us/windowslive/Forum?tab=all

  If you have questions about Windows operating systems, please contact us on this forum. We are happy to help you.

• Microsoft C++ runtime error. When I am downloading World Of Warcraft. Resources Windows Protection found corrupt files but was not able to fix some. Details are provided in the CBS.log newspaper. (I ran sfc/scannow in the command window twice)

  I am trying to download the demo version of 'WoW' World of Warcraft. I get to the part where he is configing its parameters to my computer and get a runtime error that something caused my program is complete. I read the other posts which had similar problems so I ran sfc/scannow in the command prompt window. It reads...  Resources Windows Protection found corrupt files but was not able to fix some. Details are provided in the CBS.log newspaper. I've shortened, but it is easy to understand that there is a question that the scan will not fix. I tried to access the CBS.log newspaper and opened a text doc, that was a bunch of YYYYYYYYY. I'm a little lost here and my 10 free WoW trial days is weathering away without me =)

  Please help, thanks
  

  Borrow a Microsoft Vista DVD(not Dell, HP, etc Recovery DVDs) to do a repair installation

  If you see a startup Neosmart repair disk download here, this is NOT what you want.

  You want a good Vista DVD that contains the operating system files.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  If you need a recovery media for your laptop back to factory settings, read this info:

  How to get Vista recovery Media and/or to use the Vista recovery Partition on your computer.

  There is no Vista free download legal available.

  Contact your computer manufacturer and ask them to send a recovery disk/s Vista set.

  Normally, they do this for a cost of $ small.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  In addition, ask them if you have a recovery Partition on your computer/laptop to restore it to factory settings.

  See if a manual provided with the computer or go to the manufacturer's website, email or you can call for information on how to make a recovery.

  Normally, you have to press F10 or F11 at startup to start the recovery process...

  Another way I've seen on some models is press F8 and go to a list of startup options, and launch a recovery of standards of plant with it, by selecting the repair option.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  Ask them if you can also make recovery disk/s for the recovery Partition in case of a system Crash or hard drive failure.

  They will tell you how to do this.

  Every computer manufacturer has their own way of making recovery disk/s.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  Or borrow a good Microsoft Vista DVD (not Dell, HP, etc).
  A good Vista DVD contains all versions of Vista.
  The product key determines which version of Vista is installed.

  There are 2 disks of Vista: one for 32-bit operating system, and one for 64-bit operating system.

  If install a cleaning is required with a good DVD of Vista (not HP, Dell recovery disks):

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu

  http://support.Microsoft.com/default.aspx/KB/918884

  MS advice on the conduct of clean install.

  http://www.theeldergeekvista.com/vista_clean_installation.htm

  A tutorial on the use of a clean install

  http://www.winsupersite.com/showcase/winvista_install_03.asp

  Super Guide Windows Vista Installation

  After installation > go to the website of the manufacturer of your computer/notebook > drivers and downloads Section > key in your model number > get latest Vista drivers for it > download/install them.

  Save all data, because it will be lost during a clean installation.

  See you soon. Mick Murphy - Microsoft partner

• Has had a phone call claiming to be "Windows", claiming that my hard drive was contamintaed with viruses (s). Is this valid?

  Call from Microsoft

  Has had a phone call claiming to be "Windows", claiming that my hard drive was contamintaed with virus (s)

  They then read me coorrectly code full windows of my windows disc cover, sounds scary!

  Fake phone calls to technical support

  Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

  Please see:

  http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

  Microsoft issues never not solicited for phone calls of support or security.

  These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

• I have a computer laptop gateway with vista and im stuck at "bootmgr is missing". and I can't even it at the command prompt, you know the c:? Help

  I have a computer laptop gateway with vista and im stuck at "bootmgr is missing". and I can't even it at the command prompt, you know the c:? Help

  I can't get a secure boot or anything. are there secret shortcut keys or anything like that? !! ??

  Dear klh76

  You need a USB FLASH DRIVE, you can transfer the files from the Recovery Console Windows Vista from any other pc or laptop running Windows Vista, go to the backup and restore on the other computer and click on create a drive recovery system on the file menu. Once done, insert the usb key into the laptop, you want to fix, start by using selected peripheral USB device as MBR, follow these steps on screen, you can repair a corrupt Windows Vista it or restore to a previous restore point.

• Hello. I'm having trouble installing my Photoshop CS3 software. I use a PC. My computer recently had a virus and the it consultant all deleted and reinstalled Windows Start program with all updates. My operating system

  Hello.

  I'm having trouble installing my Photoshop CS3 software.

  I use a PC. My computer recently had a virus and the it consultant all deleted and reinstalled Windows Start program with all updates. My operating system is "Microsoft Windows 7 Home premium 2007 - with updates added.

  The version of photoshop that I have is 'Adobe Photoshop CS3, 2007. I installed Photoshop CS3 which seemed to install properly. I activated the dics and inserted the serial number. Activation complete. I had a problem with the registration with the following message through "a problem has been experienced so he was trying to send information on the internet".  I had a problem with look at a. CR2 file but I got a converter of Microsoft 'CameraCode '. I can use Photoshop software. I can't use a software link with Photoshop CS3 I was using before. It's "NIK software - Silver Efex Pro". This means that on the section "filter Photoshow. Can I use the software, but it does not save the changes I made. When I turn off the computer Photoshop CS3 is deleted from my computer. I got LIGHTROOM but software that works very well.

  The summaries. I can load Photoshop and use and save the changes, but when I turn off my computer the software is removed from the hard drive. But I can't get the link software - Nik software - Silver Efex Pro. Please can you advise me what I should do to get my software working properly again.

  Thank you.

  Keith Fernandez

  Once the software is installed, it will not be removed under normal circumstances.

  I do not know if your computer is still infected and it is removed or the problem is that you can't 'see' photoshop' but it is always installed.

  to verify this, check the installation directory and check its size on your hard drive.

• Hello. I'm having trouble installing my Photoshop CS2 software. I use a PC. My computer recently had a virus and the it consultant all deleted and reinstalled Windows Start program with all updates. My operating system

  Hello.

  I'm having trouble installing my Photoshop CS2 software.

  I use a PC. My computer recently had a virus and the it consultant all deleted and reinstalled Windows Start program with all updates. My operating system is "Microsoft Windows 7 Home premium 2007 - with updates added.

  The version of photoshop that I have is 'Adobe Photoshop CS3, 2007. I installed Photoshop CS3 which seemed to install properly. I activated the dics and inserted the serial number. Activation complete. I had a problem with the registration with the following message through "a problem has been experienced so he was trying to send information on the internet".  I had a problem with look at a. CR2 file but I got a converter of Microsoft 'CameraCode '. I can use Photoshop software. I can't use a software link with Photoshop CS3 I was using before. It's "NIK software - Silver Efex Pro". This means that on the section "filter Photoshow. Can I use the software, but it does not save the changes I made. When I turn off the computer Photoshop CS3 is deleted from my computer. I got LIGHTROOM but software that works very well.

  The summaries. I can load Photoshop and use and save the changes, but when I turn off my computer the software is removed from the hard drive. But I can't get the link software - Nik software - Silver Efex Pro. Please can you advise me what I should do to get my software working properly again.

  Thank you.

  Keith Fernandez

  Hi Keith,

  You won't be able to re - install using the discs and the number of series that you used initially, but we have a solution.

  The activation for more server CS2 is no longer in service. For this reason, we did a version of these titles of software available that doesn't require activation. This is for users who already buy the software.  For more details and specific links for the software, please see the following link:

  Activation server stops for Creative Suite 2 and Acrobat 7 product Macromedia

  Instead of your old serial number, use the one shown next to the download link: download Acrobat 7 and CS2 products

  Guinot

• My Cookie file was corrupted in data and my programs continually pop up with the 'corrupt file' error when a program opens, pointing to \Users\name\Appdata\Roaming\Microsoft\Windows\Cookies.

  My Cookie file was corrupted in data and my programs continually pop up with the 'corrupt file' error when a program opens, pointing to \Users\name\Appdata\Roaming\Microsoft\Windows\Cookies.

  The problem is, Chkdsk will not fix this, and I can't access the file. This opens up a world of problems when I need to fix this error, so I can upgrade to Windows 7. Help, please!

  I just ran the scan again. He said of the errors found, but could not be repaired.

  This problem actually has nothing to do with internet explorer. It's the cookies folder that is corrupt in the Windows folder in roaming. The error file is in conjunction with the programs, that I try to run (AIM, Skype, so forth). Trying to enter the folder it says it's corrupt. I don't know what is the root of the problems or how to solve this problem, but these measures have not helped so far. Regarding the repair, I will try that next.

  http://Tinypic.com/view.php?pic=14mw4ly&s=4

  Here is a picture. This is the error of the lower right

  It's what the tool SFC to see system files corrupted and try to repair the system files.
  SFC could not fix it.

  Looks like you will need to do this:

  http://www.Vistax64.com/tutorials/88236-repair-install-Vista.html

  Read the info on the link above.

  Good luck with it.

  Let us know how you go with it.

  See you soon.

  Mick Murphy - Microsoft partner

• where is all my programes. I was attacked by virus probebly

  where is all my programes. I was attacked by virus probebly

  Hello

  You don't give enough information.

  Read and follow the information, including section 19.

  http://www.bleepingcomputer.com/virus-removal/remove-Windows-Vista-recovery

  See you soon.

• Windows Security Center: tells me to turn my anti-virus, even if it is on and up to date

  Windows Security Center: tells me to turn my anti-virus, even if it is on and up to date?
  My operating system is Vista Ultimate. My A - Virus is AVG FREE EDITION 2011. My laptop is a Hp Pavilion DV6753CI
  Can you help me please

  Hi zonell217,

  How long have you been faced with this problem?

  This problem is inconsistent WMI (Windows Management Instrumentation) repository. Restart the WMI repository will solve the problem.

  Follow the steps described in the article below, which deals with a similar question

  Impossible to activate the application Windows Defender in Windows Vista

  http://support.Microsoft.com/kb/555962

  `

• Since the reinstallation of Windows 7 I have same Wifi access so my laptop and I heard a small noise from inside the Tower

  Since the reinstallation of Windows 7 I have Wifi access even if my laptop and tablet of my wife can become if the router is OK. Also, it restarts or freeze without reason. Sometimes I hear a metallic noise inside the Tower, but not always. My friend suggests a hardware problem, but has no suggestions on how to solve it.

  Original title: Windows

  Since the reinstallation of Windows 7 I have Wifi access even if my laptop and tablet of my wife can become if the router is OK. Also, it restarts or freeze without reason. Sometimes I hear a metallic noise inside the Tower, but not always. My friend suggests a hardware problem, but has no suggestions on how to solve it.

  Hello

  After a reinstall of the operating system, you must reinstall the latest drivers from your computer manufacturer's website:

  Go to the website to make your computer > Driver and Software Support Section > search your computer or hardware model number > then your operating system > locate the correct drivers > download and install.

  ________________________________________

  And you do not tell us why you did a reinstall and if there reboot/freeze before you did this reinstall.

  FYI: Desktop computers normally are Wi - fi unless you install additional hardware for this.

  ________________________________________

  Noise inside a desktop computer can be caused by fan/s or harddrives about to fail.

  Go to the website of your computer manufacturer > search your computer specifications > know brand of hard drive > access the Hard Drive manufacturer's Web site > find and download hard drive Diagnostic software and make a record of start of it on the computer that you use to get here, following their instructions > test your hard drive...

  See you soon.

• I have a computer laptop envy m7-k111dx and the hard drive has gone bad

  I have a computer laptop envy m7-k111dx and the hard drive went bad and want to order a HP recovery disc through the website to order it is to take me through circles

  Please use the support of HP recovery, you created earlier to return the computer to a factory State. If you create your HP recovery media when you first set up your computer, please contact the official support of HP in your region / country, via the HP portal to support all over the world, to see if the HP recovery support is available for your computer.

  If you have any other questions, feel free to ask.

  Please click the 'Thumbs Up' white LAURELS to show your appreciation