Wired connection

I just bought the Sony BDP-S370 and I tried to connect using a wired connection. I put my settings in and nothing I also did with 'AUTO' settings and nothing. I called Sony and they could not help I called comcast and none help so am hoping that some on hear can help.

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Hello 951253, the user
Congratulations on the purchase of your new Blu Ray player. Apologies, you experience network problems. Auto is fine for Setup, but when you need solving problems, you must look at all the parties involved. Check first is the layers of the devices.

Comcast Modem > router > wired connection to the player.
or
Comcast Modem/Router > wired connection to the player

If you can connect directly to the modem try this first
(not all modems will allow this)
Once you have determined which device is blocking access, check your IP address.

You can find the network settings of > networking > Internet status > and if your ip address is valid as 192.168.x.xx then the router is good, but no communication to the Modem.

If you have an IP address under network settings of 169.xx.xx.xx then this is a universal car fake address created with no connectivity. and it could be your cable or other issues.

Sorry to provide general answers but with network troubleshooting, unless it is a specific Question, its best to work with us on-line.

Contact us at your convenience
http://eSupport.Sony.com/us/Perl/select... RC = CONTACT

Best regards
Kimberly

Tags: Sony Products

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