Wireless adapter missing / wireless light stays Orange.

HP Pavilion G6-1210SA (A3S73EA #ABU) [SN: 5 CD 1402855]

I bought this laptop yesterday, less than 24 hours old. I installed a clean Windows 7 Ultimate 64 bit and then the problems started.  Install Win7 Ultimate on my other machines was not a problem.

Under 'Other devices', network controller is displayed and no driver can be found for this.

I tried the hard reset as suggested in another thread - did not work.

I tried to install some of the wireless drivers found on the site of HP - no luck.  Most of installs it fail/time.

The network LAN adapter has disappeared, but I installed the Realtek drivers, and they worked.  No luck with the Realtek WLAN drivers.

If it cannot be fixed over the next 2 days, it will be the 2nd HP laptop that I returned in less than a week!  I don't know if I'll try a 3rd...

I am at a loss.

Hi, Max:

According to the device details ID you have validated, your laptop is the Ralink RT5390 802.11b/g/n WiFi.

This should be the driver that you need.

http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=ob-99323-1&CC=US&DLC=en&LC=en&os=4063&Product=5189713&sw_lang=

Yes, these identifiers confirm a wired NIC Realtek

Paul

Tags: Notebooks

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