Wireless Notebook Presenter Mouse 8000 will not enter pairing mode (part 2)

I tried the fix in this issue here:

http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-hardware/wireless-notebook-Presenter-Mouse-8000-will-not/3a0df437-759e-436D-86FC-90bebf7069ac?tab=AllReplies&TM=1320144127818

and it does not solve my problem - however the described issue is identical.
My Presenter Mouse 8000 has a permanent green light on the bottom, pressing the button on the dongle (receiver) lance the pairing wizard who tells to press me the button of the mouse for 5 seconds - I followed these instructions and the unit is not pair.  I think (I remember) which she flashed red and green when it is matching, however in my case, the Green led is permanently on and not blinking.
I changed the batteries for new ones - that has not fixed my problem
I tried on another computer matching - this does not solve my problem
I tried to install 3 different versions of the software (versions 8.0.25, the version on the CD that came with the mouse and the plus up to version 8.2 of the date), this does not solve my problem.
This mouse has worked in the past-, so I do not understand why it would stop working now after a battery change?
I'm on Windows 7 x 64 both computers, with that I tried to use the mouse.
Are there measures other that I can take to solve this problem?
Thanks in advance for your answer

Hello

Method 1:

I suggest that you try to do a system restore and check whether the problem is resolved.

In Windows 7 system restore

http://Windows.Microsoft.com/en-us/Windows7/products/features/system-restore

Method 2:

I suggest you update Bluetooth drivers on the computer and check:

Updated a hardware driver that is not working properly

http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

If it still does not work, then it may be due to a defective material.

Tags: Windows

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