x476dw: X476dw lack of print head...

This machine, Officejet x476dw MFP, is less than a year.  I am only my second black ink cartridge and my original color cartridges.

The machine does not print and tells me that my heads of installed printing arew missing, undetected or incrrectly.

0xc6fd0913 error code

What can I do?

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It was covered by the warranty.

HP has been great about it and got a new one mailed to me.

My old printer laser b & W was 8 years old and I needed a new.  I was pleased with their response, so I gave the company to HP.

Tags: HP Printers

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